Report a malicious call

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You can report malicious or threatening calls by using a softkey or on a line key on your phone. This Help article is for Cisco Desk Phone 9800 Series and Cisco Video Phone 8875 registered to Cisco Unified Communications Manager.

You can report troublesome or threatening calls as malicious by using a softkey or a line key. Cisco Unified CM can identify and register the source of the reported calls in the network.

Before you begin

Your administrator enables your phone with malicious call reporting.

Do one of the following actions on an active call:

  • Use a line key:

    Press the Report caller line key on all phone models.

  • Use a soft key:

    For 9811 and 9841 Press the MCID softkey.

    Label for 9851 and 9861 Press the Report caller softkey.

    Icon for 9871 and 8875 for common topics Tap More More Options button > Report caller.

The phone plays a confirmation tone and displays a message Malicious call ID successful​.

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