Add speed-dial numbers
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This Help article is for Cisco Wireless Phone 9821 registered to Cisco Unified Communications Manager (Unified CM).

Phones registered to Cisco Unified CM support the following two types of speed-dial numbers.

  • Speed dials: These are assigned to lines and users can call the associated number by highlighting the configured line and press Select.

  • Abbreviated dials: These allow users to dial the assigned short index to place a call to the associated number using the Abbr Dial softkey.

Cisco Unified CM provides a total of 199 speed-dial and abbreviated-dial settings.

1

In Cisco Unified Communications Manager Administration, select Device > Phone.

2

Locate the phone that you will set up.

3

In the Phone Configuration window, do one of the following:

  • Select Add a new SD.
  • Select Add/Update Speed Dials from the Related links drop-down menu and click Go.

A Speed Dial Configuration window appears, which contains settings for both speed dials and abbreviated dials.

4

Enter valid speed-dial numbers in the Number fields and a label in the Label fields.

  • To configure a speed dial entry, enter the information in the Speed Dial (Button) Settings section.
  • To configure an abbreviated dial entry, enter the information in the Speed Dial (Abbreviated Dial) Settings section.
5

Click Save.

What to do next

Ensure that you add Abbreviated Dial (AbbrDial) to the softkey template for Off Hook and Digits After First states in Cisco Unified Communications Manager Administration.

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