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Oct 5-8, 2026, Austin, TX & Virtual | Save the date and get 75% off your tickets when registration opens.
入門
Webex 入門須知。
依產品提供的說明
獲取為我們的各項產品指定的說明。
管理
在 Control Hub 和 Partner Hub 中管理 Webex。
Webex AI
最進階的生成式 AI 支援平台，用來處理混合工作並提升客戶體驗。
新功能
探索 Webex 中的新功能。瞭解新功能、問題、修正程式和其他更新。
熱門文章
Sign-in issues with Webex
Webex Suite
Configure Local Gateway on Cisco IOS XE for Webex Calling
Calling
Port Reference Information for Webex Calling
Calling
Use virtual backgrounds in Webex Meetings and Webex Webinars
Webex Suite
Build and manage flows with Flow Designer
客戶體驗
Webex AI Agent Studio Administration guide
客戶體驗
Connect to a Webex App device
Devices
視訊資源
Cisco AI Assistant in meetings
Webex Suite
Sometimes you may join a meeting late, need to step away for a moment, or you're multitasking and get distracted. With AI Assistant meeting summaries, you can quickly catch up on what you’ve missed, understand the discussion, ask questions without disturbing the meeting, and stay on top of the conversation. You also receive a summary and transcript after the meeting, without having to record.
Create an autonomous AI agent
客戶體驗
Autonomous AI agents operate independently without direct human intervention. Autonomous agents can access and use a knowledge repository to provide informative and accurate answers to user queries. These agents use advanced algorithms and machine learning techniques to analyze data, learn from their environment, and adapt their actions to achieve specific goals.
Share content in a meeting
Webex Suite
When you share content in Webex App, everyone in the meeting can easily see what's being discussed. Anyone can share content, but only one person can share at a time.
Enhance efficiency using AI-generated summaries
客戶體驗
The Cisco AI Assistant offers concise summaries of prior interactions, allowing agents to continue conversations seamlessly without needing to re-collect information. This immediate access enables agents to focus on delivering effective solutions, leading to faster resolutions and a more cohesive customer experience.
Webex App | Add your profile picture
Webex Suite
Make it easier for people to recognize you in Webex App by adding a picture to your profile. Until you upload one, your profile only shows your initials inside a circle.
AI Assistant wellness break notifications
客戶體驗
When the AI Assistant recommends a wellbeing break, a toaster notification will appear: Accepting a break: Click Take a break to accept the break. The Cisco AI Assistant widget opens automatically to confirm your choice. After you wrap up the current interaction, your 1-minute wellbeing break begins automatically. Your status changes to Wellbeing Break to prevent the next interaction from being queued to you. A 5-second countdown appears on the screen as your 1-minute break concludes. Once complete, the break window closes automatically, and your status changes to Available, readying you for the next interaction.
Generate space summaries
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Enhance efficiency with real-time transcripts
客戶體驗
Real-time transcripts is designed to help you optimize communication efficiency during customer interactions. By providing live transcriptions directly on your Agent Desktop, it can help enhance your focus, clarity, and response accuracy. It is aimed at enhancing your understanding and efficiency during calls, reducing misunderstandings, and supporting you in delivering high-quality interactions that improve performance and customer satisfaction.
Use the whiteboard in meetings
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Respond with confidence using Real-time assist
客戶體驗
Real-time assist is a Cisco AI Assistant feature designed to support you during live customer interactions by continuously understanding the conversation context, identifying customer intent, and instantly providing relevant recommendations. It guides you in real time by suggesting what to say or do, helping you navigate complex procedures, and even initiating workflows automatically.
Cisco AI Assistant in meetings
Webex Suite
Sometimes you may join a meeting late, need to step away for a moment, or you're multitasking and get distracted. With AI Assistant meeting summaries, you can quickly catch up on what you’ve missed, understand the discussion, ask questions without disturbing the meeting, and stay on top of the conversation. You also receive a summary and transcript after the meeting, without having to record.
Create an autonomous AI agent
客戶體驗
Autonomous AI agents operate independently without direct human intervention. Autonomous agents can access and use a knowledge repository to provide informative and accurate answers to user queries. These agents use advanced algorithms and machine learning techniques to analyze data, learn from their environment, and adapt their actions to achieve specific goals.
Share content in a meeting
Webex Suite
When you share content in Webex App, everyone in the meeting can easily see what's being discussed. Anyone can share content, but only one person can share at a time.
Enhance efficiency using AI-generated summaries
客戶體驗
The Cisco AI Assistant offers concise summaries of prior interactions, allowing agents to continue conversations seamlessly without needing to re-collect information. This immediate access enables agents to focus on delivering effective solutions, leading to faster resolutions and a more cohesive customer experience.
Webex App | Add your profile picture
Webex Suite
Make it easier for people to recognize you in Webex App by adding a picture to your profile. Until you upload one, your profile only shows your initials inside a circle.
AI Assistant wellness break notifications
客戶體驗
When the AI Assistant recommends a wellbeing break, a toaster notification will appear: Accepting a break: Click Take a break to accept the break. The Cisco AI Assistant widget opens automatically to confirm your choice. After you wrap up the current interaction, your 1-minute wellbeing break begins automatically. Your status changes to Wellbeing Break to prevent the next interaction from being queued to you. A 5-second countdown appears on the screen as your 1-minute break concludes. Once complete, the break window closes automatically, and your status changes to Available, readying you for the next interaction.
Generate space summaries
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Enhance efficiency with real-time transcripts
客戶體驗
Real-time transcripts is designed to help you optimize communication efficiency during customer interactions. By providing live transcriptions directly on your Agent Desktop, it can help enhance your focus, clarity, and response accuracy. It is aimed at enhancing your understanding and efficiency during calls, reducing misunderstandings, and supporting you in delivering high-quality interactions that improve performance and customer satisfaction.
Use the whiteboard in meetings
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Respond with confidence using Real-time assist
客戶體驗
Real-time assist is a Cisco AI Assistant feature designed to support you during live customer interactions by continuously understanding the conversation context, identifying customer intent, and instantly providing relevant recommendations. It guides you in real time by suggesting what to say or do, helping you navigate complex procedures, and even initiating workflows automatically.
探索我們的學習工具
採用資源
您和團隊做好準備並開始執行所需的一切內容。
Webex Academy
隨時根據自學課程和快速視訊教學課程進行學習。
Admin launch kits
Launch kits to help make your Webex rollout a success.
即時活動
透過 Webex 學習：活動、網路研討會和每日示範。
其他資源
下載 Webex
一個可採用所有方式進行連線的平台。
Webex 社群
「社群」是供您與同儕和 Cisco 專家聯絡的中心，您可以在此尋求幫助、分享專業知識、組建網路以及實現職業成長。
Webex Insider
與同樣熱衷於 Webex 的人員建立聯絡，並從 Webex 產品組合與體驗團隊那裡獲得新概念的內部存取權。
適用於開發人員的 Webex
與 Webex 共同打造商業協作的未來。進一步瞭解 Webex API 和 SDK 以在 Webex 平台上建立下一個優秀的協作應用程式。
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