Hoteling feature enables your phone profile (number, features, and calling plan) to be temporarily loaded onto another phone. This feature has two parts—Hoteling Host and Hoteling Guest. Both parts work together to allow you (guest) to temporarily log in to specific phones (hosts) and use it as your own phone. This is useful when you're traveling to a remote office but still need to place or receive calls with your telephone number and to access features normally available on your own office phone.

Enable and locate your host phone for hoteling

When a guest signs into a host phone, their user profile is automatically transferred to the device. The host device then becomes the user’s primary device while they are signed into it.

hoteling option in user hub

Before you begin

  • Your administrator must have enabled this feature for you to access and configure it. If you don’t see this setting, check with your administrator.

  • You can configure all the call settings from the User Hub by navigating to Settings > Calling.

    The Calling option is available only for users with the Webex Calling license. If you don’t see the Calling option, it means you don’t have the Webex Calling license.

    If you want to find out which calling service you’re set up with, you can check from the Webex App. For more details, see Find out what calling service you have.

  • Your administrator has to set up a guest account for you to sign into the host phone.

  • The hoteling feature is applicable only to primary lines.

  • Any monitored lines or shared line appearance doesn't show up on the host phone.

  • Your primary phone doesn't ring when you sign into the host phone.

1

Sign in to User Hub.

2

Go to Settings > Calling > Call settings.

3

Go to the Hoteling section and turn on the toggle.

4

Enter the name or the number of the hoteling host in the ​​​​​​My Hoteling Location​​​​ search field and choose the hoteling host that you want to use.

Only one hoteling host can be selected. If you choose another hoteling host, the first one gets deleted.

5

(Optional) To limit the time that you can be associated to the hoteling host, check the ​​​​​​Limit Association Period​​​​ check box, and choose the number of hours that you want to use the hoteling host.

You’ll be logged out automatically after the chosen time.

If an error message is displayed mentioning the exceeding of the limit association period, contact your administrator.

6

Click Save.

What to do next

Once the feature is enabled, restart the phone to enable the Guest in and Guest out softkeys. And then, you can sign into the guest MPP phone to access your profile.

Sign into a guest phone

If you've signed out from a guest phone and need to sign back in, you need to do so on the phone itself.

Before you begin

  • Your administrator has to set up a guest account for you.

  • You must turn on Hoteling. Refer Enable and locate your host phone for hoteling section.

1

Press Guest in and then enter your extension as your user ID and your voicemail PIN (numeric type) as your password.

2

Press Save.

Sign out of a guest phone

When you're done using a guest or hosted phone, you must sign out to disconnect your calling profile from that phone.

Press Guest out and then Sign out.

If you see the Sign in softkey, you know that you're signed out.