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Voice feedback (accessibility)
This Help article is for Cisco Desk Phone 9800 Series and Cisco Video Phone 8875 registered to Cisco Unified Communications Manager (Unified CM), Webex Calling, or BroadWorks.
Voice feedback (accessibility)
Voice feedback helps people with vision problems to use their phone. When enabled, a voice prompt helps you navigate the phone screen and use or configure phone features.
The voice also reads out incoming caller IDs, touchable area information, screen summary, virtual keyboard keys, hard keys, and softkey information.
Turn on voice feedback from phone
Your administrator enables the voice feedback feature for your phone. When enabled, a voice prompt helps you navigate your phone buttons. It helps you to use them and configure phone features. When you click any of the touchable menus or keys, it shows a highlighted border and reads out the name to help identify them.
You can also turn on voice feedback from the Home screen or from the Settings menu.
1 |
Do one of the following. |
2 |
From the Settings screen, select back arrow to navigate to Home screen. When you turn the voice feedback on, the accessibility header icon will appear in the
Home screen.
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Voice feedback behaviour
Items |
Behaviour when voice feedback is on |
---|---|
Visual change |
Accessibility header Icon: The accessibility header icon will appear in the idle page. Highlighted border: If you click any of the touchable items, it shows a highlighted border to help identify the clicked item. |
Call and Virtual Keyboard |
When you press Call, there is an announcement of the key name and the New call page name. When you press the virtual keyboard, you hear an announcement asking you for the input and the details of the input. When you double-click the soft keyboard icon or double-click the text box, it reads out expand the touch keyboard". To collapse keyboard : Click hide virtual key or double-click outside the panel of the virtual keyboard. Press and hold key: Highlights the pressed key and announces the key name. Release key: The character will be entered. Note: When any panel changes, it reads out the new keyboard layout such as symbol active, shift active, and main active. |
Touchable widget |
Expand key: Single-click announces the key behavior. Double-clicking: Announce current screen mode Slider/Toggle/Switch Single-click announces label name, widget name, and the state. Double-click applies changes and announces the value. Input Box Single-click announces the label and the input field. Double-click announces to enter input mode, opens virtual keyboard, and says "Editing". Drop-down When you click any drop-down list, it reads out the label name + “as follows", or when the list is collapsed, it reads out only label name. Show/Hide password When you click the eye icon on the input field, it reads out whether to show or hide the password. |
Home Screen |
Whenever you go back to the home page, you hear an announcement "Home Screen". |
Hard key |
Hard key such as number key, volume key, settings key retains the existing behavior. For few hard keys your hear announcement of the name such as hold, transfer, conference, mute. |
Label |
When touched, announces the item label and label value. |
Softkey |
Single-click of a softkey announces the softkey label name, and double-click of a softkey triggers the softkey event. Voice feedback carries additional information:
|
Incoming Call |
During an incoming call, it announces that there is an incoming call and it also reads out the caller ID twice. It also announces the name of the softkey that you press such as Answer, Decline, or Ignore. |
All Calls list |
When there are multi-calls, the All Calls list page is open, when you single-click any item in the call list, there is a voice feedback of the call state and caller ID. When you press any softkey of call list items, it announces button label name and session info. When you press Recents softkey, you hear the key name and call history. You hear some of the following informations:
|
Popup menu |
For any popup menu, the “menu” name and the first selected item is announced. In addition to clicking a button or icon to close the menu, you can also double-click the area outside the menu, single-click to hear the prompt "close the popup“. Preview: For preview window, it announces the camera info. |
Video call |
When you make a video call, you click the main window or self view window, it reads out the window information. When you double-click the video main window, it hides or shows the softkey bar and the header. It also reads out whether it's a full screen. |
Quick speed dial |
When you swipe down from the top of the screen to navigate to the Speed Dial page, the page name is announced. When you single-click any speed-dial item, the label is announced. |
Swipeable views and page indicator |
When you swipe pages it reads out the page number such as “page two”. You see a page indicator widget (highlighted), on single-click, it announces the current page number. On double-click it moves to next or the previous page, and announces the corresponding page number. |
Voice feedback for password |
Voice feedback for password: Default value is Off, you will hear no announcement when you type the password. You can input passoword for Wi-fi, MRA, LSC, Admin Login, EMCC, personal directory. This is applicable for all audio path. |