Cisco Video Phone 8875 is a video phone with a high-definition camera, a touch screen, and is designed for video calls and meetings in work offices and home offices.

For details about your phone specifications and features, see Cisco Video Phone 8875 product page.

The following items came with your Cisco Video Phone 8875. If any items are missing, contact your administrator.

  • A handset

  • A foot stand

  • A handset cable

  • An Ethernet cable

  • A pointer card containing product help and compliance information


 
If your network doesn't support Power over Ethernet (PoE), order the power cube and a compatible cord. For the available power cube and cords, see the Ordering information section in Cisco Video Phone 8875 Data Sheet.

Hardware and buttons

Your phone has several buttons that allow you to access to the phone features.

Use the following figures to identify the phone buttons and hardware items.

Figure 1: Cisco Video Phone 8875 front view
Table 1. Hardware and buttons on the front

Hardware Feature

Purpose

1. Handset and Handset light strip

Indicates call states:

Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).

2. Camera

The high-definition camera with a physical shutter and a vertically adjustable hinge.

Use the camera for video calls

3. Touchscreen

The LCD touchscreen (6.7 in, 1024 x 600 resolution)

Use the touchscreen to use and configure the phone features.

4. Home button

Press it to go back to the Home screen.

5. Hold/Resume, Conference, and Transfer

Hold/Resume : Place an active call on hold and resume the held call.

Conference : Create a conference call.

Transfer : Transfer a call.

6. Headset, Speakerphone, and Mute

Headset : Toggle the headset on. When the headset is on, the button lights up. To leave headset mode, you pick up the handset or select Speakerphone .

Speakerphone : Toggle the speakerphone on or off. When the speakerphone is on, the button lights up.

Mute : Toggle the microphone on or off. When the microphone is muted, the button lights up.

7. Alphanumeric keypad

Use the keypad to input characters.

8. Messages, Settings, and Contacts

Messages : Press it to dial your voice messaging system.

Settings : Access the settings menu.

Contacts : Access directories and favorite contacts list.

9. Volume button

: Adjust the handset, headset, and speakerphone volume (off hook), and the ringer volume (on hook and when the phone is idle).
Figure 2: Cisco Video Phone 8875 back view
Table 2. Ports on the back of the phone

Port

Description

1. Power port

Connect the shipped AC adapter to this port to power up your phone.

2. USB-C port

Connect your USB-C headset to this port.

3. Ethernet port

Connect this port to your Ethernet port on the wall or on your router with the shipped Ethernet cable.

4. PC port

Used for getting network connection from your laptop or another IP phone.

5. Auxiliary port

Connect your AUX headset to this port.

6. Analog headset port

Connect your RJ-9 headset to this port.

7. Cable sockets

Used for holding the analog headset cable and the handset cable.

8. Handset port

Connect your handset to this port with the shipped handset cable.
Figure 3: Cisco Video Phone 8875 right-side view
Table 3. Ports on the phone right side

Port

Description

1. USB-A port

Connect your USB-A headset to this port.

2. Foot stand

Supports your phone standing on a desk.

3. Power button

Press it to turn on or off your phone.

Connect your phone

Get your phone ready by installing the components and get it connected to the network and power.

The phone register process varies with deployment ways. Your phone may get registered automatically when you connect it to the network. Otherwise, you must get the activation code from your administrator to register your phone.

Use the information in this section to connect your Cisco Video Phone 8875 in a wired network.

Your phone supports Power over Ethernet (PoE). If your network supports PoE, an Ethernet connection powers up your phone and connects it to the network. You don't have to connect the shipped power adapter.

1

Connect the shipped handset to the handset port.

2

Install the foot stand.

For you to easily read the screen and eliminate glare on the screen, adjust the foot stand to change the phone to a proper angle.

3

Connect your phone to the network with the shipped Ethernet cable.

Your phone boots up automatically when it connects to the power source.

 
If your network supports PoE, your phone powers up when you connect it to the network. Otherwise, go to the next step to connect the power adapter.

4

Connect your phone to a power socket with the shipped power adapter.

Your phone boots up automatically when it connects to the power source.

 
If your network supports PoE, skip this step.

What to do next

Register your phone

Follow the steps in this section to connect your Cisco Video Phone 8875 in a wireless network.

1

Connect the shipped handset to the handset port.

2

Insert the foot stand to the slots on the back of the phone.

If needed, rotate the foot stand to adjust the phone to a proper angle.

3

Connect your phone to a power socket with the shipped power adapter.

Your phone boots up automatically when it connects to the power source.
4

Tap Start on the Welcome screen.

5

Choose your wireless network from the list, enter the username and password, and tap Apply.

What to do next

Register your phone

Register your phone

Depending on how your administrator configures your phone on the call control system, you might use one of the following methods to register your phone:

  • Method 1: No action is required during the phone registration. The registration is done automatically.
  • Method 2: A 16-digit activation code is required during the phone registration. You can get it from your administrator in advance. Enter the activation code when you are prompted for it.
  • Method 3: An alternate TFTP server address is required if your phone is missing a TFTP address. You can get it from your administrator when this situation occurs. You manually enter the alternate TFTP server to continue the registration.

Your phone gets registered automatically when it boots up and connects to the network. In this scenario of auto registration, you don't need to enter any input as the whole registration proceeds automatically.

Before you begin

  • You have turned on your phone.
  • Your phone connects to the corporate network.
  • Your administrator configures your phone on the call control system.
1

Tap Start.

If you don't take any action, the phone goes to the next step at timeout.

Welcome screenshot

Your phone tries to connect to the network. If you use the wireless network, perform the next step. Otherwise, skip it.

2

(Optional) Choose your wireless network from the list, enter your credentials, and tap Apply.

3

Tap Next on the phone screen showing that your phone successfully connects to ethernet or WiFi.

If you don't take any action, the phone goes to the next step at timeout. Then the phone starts checking the configuration, and then starts the registration automatically.

Ethernet connection successful screenshot

Wi-Fi connection successful screenshot

If you are prompted to choose a call service, do one of the following actions:
  • If your phone will be registered on the Cisco Unified Communications Manager (Unified CM), tap Cisco UCM > Register.
  • If your phone will be registered on the Webex Calling, tap Cisco cloud service > Register.

 
Contact your administrator if you don't know which service should be selected.

Typically, the registration takes about 3 minutes depending on the network condition. During the registration, we recommend that you should not press the power button.

After the registration succeeds, your primary line name or number displays on the top left of the phone screen.

4

When the registration is complete, you will be prompted to enable or disable the noise removal feature.

If you don't take any action, the phone enables the feature at timeout.
This feature can filter out background noises during a call. If you choose to disable the feature now, you can still enable it later.

After your phone boots up, it checks the configuration automatically, and you will be prompted to enter an activation code. If you don't have a new activation code, contact your administrator.

Activation codes are used to set up your new phone. They can only be used once, and expire after 1 week.


 
You might be prompted to choose a call service during the registration, depending on your network condition and your administrator's configurations on the call control system.

Before you begin

  • You have turned on your phone.

  • Your phone connects to a wired or wireless network.

  • Get a 16-digit activation code from your administrator.

1

Tap Start.

If you don't take any action, the phone goes to the next step at timeout.

Welcome screenshot

Your phone tries to connect to the network. If you use the wireless network, perform the next step. Otherwise, skip it.

2

(Optional) Choose your wireless network from the list, enter your credentials, and tap Apply.

3

Tap Next on the phone screen showing that your phone successfully connects to ethernet or WiFi.

If you don't take any action, the phone goes to the next step at timeout. Then the phone starts checking the configuration, and then starts the registration automatically.

Ethernet connection successful screenshot

Wi-Fi connection successful screenshot

If you are prompted to choose a call service, do one of the following actions according to your network environment and the platform where the phone will be registered:
  • If your phone connects to the corporate network and your phone will be registered on the Cisco Unified Communications Manager (Unified CM), tap Cisco UCM > Register.
  • If your phone connects to the corporate network and your phone will be registered on the Webex Calling, tap Cisco cloud service > Register.
  • If your phone uses Mobile and Remote Access (MRA) to connect to the corporate network when it's away from the office, tap Cisco cloud service > Register.

 
Contact your administrator if you don't know which service should be selected.
4

When prompted for an activation code, enter your activation code, and tap Activate.

Your phone starts the registration immediately. Typically, it takes about 3 minutes depending on the network condition. During the registration, we recommend that you should not press the power button.

After the registration succeeds, your primary line name or number displays on the top left of the phone screen.

5

When the registration is complete, you will be prompted to enable or disable the noise removal feature.

If you don't take any action, the phone enables the feature at timeout.
This feature can filter out background noises during a call. If you choose to disable the feature now, you can still enable it later.

In some situation, the Cisco DHCP server doesn't contain the network information of the TFTP servers. To accomplish the registration, you need to manually enter an alternate TFTP server address that your administrator provides.

Before you begin

  • You have turned on your phone.

  • Your phone connects to a wired or wireless network.

  • Get a TFTP server address from your administrator.

  • Get a 16-digit activation code from your administrator, if needed.

1

Tap Start.

If you don't take any action, the phone goes to the next step at timeout.

Welcome screenshot

Your phone tries to connect to the network. If you use the wireless network, perform the next step. Otherwise, skip it.

2

(Optional) Choose your wireless network from the list, enter your credentials, and tap Apply.

3

Tap Network connection.

Ethernet connection successful screenshot

Wi-Fi connection successful screenshot

The screen shows the message depending on how your phone connects to the network.
4

Tap Ethernet on the Network connection screen.

5

Toggle on Alternate TFTP.

6

Enter an IP address in TFTP Server <n>, where <n> represents the type of the TFTP server.

TFTP Server 1 is the primary server, TFTP Server 2 is the secondary server.
7

Tap Apply.

The registration starts automatically. If your phone requires an activation code to continue, do the following:

  1. Get an activation code from your administrator if you don't receive it yet.

  2. Enter your activation code, and tap Activate.

Typically, the registration takes about 3 minutes depending on the network condition. During the period, we recommend that you should not press the power button.

After the registration succeeds, your primary line name or number displays on the top left of the phone screen.

8

When the registration is complete, you will be prompted to enable or disable the noise removal feature.

If you don't take any action, the phone enables the feature at timeout.
This feature can filter out background noises during a call. If you choose to disable the feature now, you can still enable it later.

The phone prompts you to upgrade the firmware when there is an update available. You can postpone the upgrade if you want to perform it later. If you don't respond, the upgrade automatically begins after the countdown ends.

The upgrade window pops up only when your phone is idle.

Before you begin

  • Your administrator schedules an upgrade for your phone.
  • Your phone has downloaded the new firmware in the background.

1

When prompted, tap Upgrade now in the Ready to upgrade window to start the upgrade. Your phone will reboot immediately to apply the changes.

2

(Optional) If you want to upgrade your phone later, tap Postpone.

You will be prompted every 1 hour until you start the upgrade.
3

(Optional) If you want to check whether if any upgrade is in progress or details of the last upgrade, press Settings , select About this device, then scroll down to Last upgrade.

When your phone is downloading the new firmware, the status is Download in progress. After the upgrade is completed successfully, the status changes to the date and time of the last upgrade.

Depending on configurations, your phone can have a single line or multiple lines. The features are organized differently. Use the following sections to know how to navigate the features on your phone.

the Home screen of single line

Table 4. Home screen items
UI elementDescription
1. Line name and number Shows the line name and line number.
2. Time and date Displays the current time and date.
3. Navigation buttons Tap the buttons to navigate between screens.

The number of buttons varies with the configured shortcuts.
4. Feature buttons and shortcuts

Tap an item to access the feature.

The available feature buttons and shortcuts vary with configurations.
5. Header The screen header displays the system status, such as Wi-Fi signal, speaker off, and the active audio path.

You can also change the audio path and camera exposure in the header.

Swipe on the screen to navigate between screens. Tap a button to access a feature.

On the right half of the home screen, you can see the registered lines and the call pickup and speed dial shortcuts, if your administrator has configured them. Your primary line displays at the top of the list.

the Home screen of multiple lines

Table 5. Home screen items
UI elementDescription
1. Primary line name and number Shows the name and number of the primary line.
2. Time and date Displays the current time and date.
3. Feature buttons and shortcuts

Tap an item to access the feature.

The available feature buttons and shortcuts vary with configurations.
4. Navigation buttons Tap the buttons to navigate between screens.

The number of buttons varies with the configured shortcuts.
5. Lines and shortcuts Use the registered lines and shortcuts for calls.
6. Header The screen header displays the system status, such as Wi-Fi signal, speaker off, and the active audio path.

You can also change the audio path and camera exposure in the header.

Do the following actions as needed:

  • Swap on the left half of the screen to navigate the features and shortcuts.
  • Tap Expand expand button to use the full-screen mode.

    Tap Fold fold icon to exit the full-screen mode.

  • Tap a button or shortcut to access a feature.

    Tap More on a line to access a feature.

  • Tap a line to call your contacts.

Need more help?

See the following sections for more help information:

  • To look for more documentation about your phone, go to Help Center.

  • To look for technical support, go to Cisco technical support.

  • To view the hardware warranty terms, go to Cisco one-year limited hardware warranty terms.

Help Center

Go to the Cisco Video Phone 8875 Help home page to get more help content about your phone. If you don't find the topic of your interest there, try to search for it and use the filters on the left to narrow down the results, if necessary.

the screenshot of Help Center

Technical support

Cisco provides around-the-clock technical support services, both online and over the phone to all customers, partners, resellers, and distributors who hold valid Cisco service contracts.

You should have your Cisco.com User ID, Contract, and Serial numbers ready when you contact Cisco Support to prevent any delays with your support request.

In addition, support staff need the following information:

  • Serial number—Every device has a serial number on the back.

  • Time and date issue occurred—Support staff use device logs or cloud metrics to troubleshoot issues. It is helpful to have the approximate local time and date.

  • Device Logs—Support staff may require the device logs to identify the root cause of your issue.

  • A brief description—Include any actions prior to the incident.

Most firmware issues can be resolved by support staff without a Return Material Authorization (RMA). It is best to use the RMA process for hardware issues.

You can find a list of Cisco worldwide support centers at https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html.

Cisco one-year limited hardware warranty terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available at Product Warranties.

Safety and compliance information