When you have unread voice messages on your phone, you can see the following indicators on the phone:

  • The strip LED on the phone handset lights up if your administrator has configured the handset LED indicator.
  • A digit appears on the Recents button recents button. It appears also when there are new missed calls on the phone.
  • In the Recents list, the voice message icon the voice message icon or the urgent voice message icon the urgent voice message icon appears . The digit on the icons show the number of the unread messages.
    The urgent voice messages are unavailable on the phone that is deployed on the Cisco Unified Communications Manager (Unified CM).

To access your voice messages, press Messages the Messages hard key on the phone or use the touchscreen by following theses steps:

Before you begin

Your administrator has configured the voicemail account for you and set up your phone to access the voicemail system.

1

On the phone home screen, tap Recents the Recents icon to open the Recents list.

The digit on Recents the Recents icon shows the total number of missed calls and unread voice messages.

2

Tap the unread voicemail icon or the urgent voice message icon.

Your phone starts dialing the voicemail number.
3

Follow the voice instructions to access your messages.

When you have unread voice messages on your phone, you can see the following indicators on the phone:

  • The strip LED on the phone handset lights up if your administrator has configured the handset LED indicator.

  • A digit appears on the Recents button recents button. It appears also when there are new missed calls on the phone.
  • In the Lines list, you can also see the voice message icon The voice message icon or the urgent voice message icon The urgent voice message icon on the respective lines.

    The urgent voice messages are unavailable on the phone that is deployed on the Cisco Unified Communications Manager.
  • The voice message icon the voice message icon or the urgent voice message icon the urgent voice message icon appears in the Recents list. The digit on the icon shows the number of the unread messages, for example:

The screenshot for multiple lines list with unread voicemails

The example shows that there are two unread voice messages on the specific line.

Before you begin

Your administrator has configured the voicemail account for you and set up your phone to access the voicemail system.

1

On the phone home screen, tap Recents the Recents icon to open the Recents list.

The digit on Recents the Recents icon shows the total number of missed calls and unread voice messages.

The icon next to the current line name shows the missed calls the missed calls icon or unread voice messages the unread voicemails icon, or both the missed calls and unread voicemails icon on the phone (including all lines).

2

(Optional) If you want to check the voice messages on another line, tap the Expand button the Expand button next to the current line name, and choose your line from the Lines list.

3

Do one of the following actions to access your voicemail box.

  • In the Recents list, tap the unread voicemail icon or the unread urgent voicemail icon.
  • Press Messages the Messages hard key on your phone.
Your phone starts dialing the voicemail number.
4

Follow the voice instructions to listen to your messages.