Cisco WebEx Meetings for Mobile Common FAQs

Document created by Cisco Documentation Team on Nov 4, 2016Last modified by Brian Porter on Sep 26, 2017
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Cisco WebEx Meetings for Mobile Common FAQs

Installation and Configuration

Where can I download the WebEx Mobile App?

   

Downloading Cisco WebEx Meetings for iPad and iPhone

  

The app is available in the Apple App Store.

  

Or scan this code with your device:

  

  

Downloading Cisco WebEx Meetings for Android

  

The app is available in Google Play.

  

Or scan this code with your device:

  

  

Downloading Cisco WebEx Meetings for Windows Phone

  

The app is available in Windows Store.

  

Or scan this code with your device:

  

  

How do I install my wearable device?

   

Wearable devices are automatically installed after the WebEx Meetings app is installed on your mobile device. Wearable devices must be paired with their mobile devices.

  

Why does the Cisco WebEx Meetings app require both calendar and phone permissions?

   

The app needs permission to access the calendar so that it can collect your meeting info from your device’s calendar. The app also needs separate permission to access your device’s network state. Without permission to monitor your device's network state, auto call-in does not work.

  

What are the existing known limitations with using the WebEx Mobile App?

   

Please refer to the latest release notes for known limitations, available here for Android, available here for iPad and iPhone, and available here for Windows Phone.

  

How much does it cost to use WebEx on Mobile?

   

There is no cost to download the Cisco WebEx Meetings for Android, iPhone/iPad, or Windows Phone, or to attend any Cisco WebEx meetings you've been invited to join. To sign up for a WebEx host account, please click here.

  

Is Cisco WebEx Meetings for Mobile available globally?

   

Yes, this application works wherever Android, iPhone and iPad, and Windows Phone devices are supported. It is available for download free from the Apple App Store, Google Play, Amazon App store, Hiapk, 360 mobile assistant, and Windows Store.

  

How do I sign up for a WebEx account?

   

To sign up for a WebEx account, please click here.

  

How do I uninstall my WebEx Mobile App from my device?

   

For iOS, you can just long press the app’s icon and tap on ‘x’.

  

For Android, you can refer to this article: http://kb.webex.com/WBX000019818.

  

How do I add a 1x1 Personal Room shortcut link to my device?

   

While in your meeting, go to the overflow menu and select “Create shortcut”. This will add a shortcut to your device’s home screen. Currently supported on Android devices only.

  

You can also install it by adding it as a widget. Please consult your device’s documentation for guidance on how to install widgets.

  

How can I install and use widgets on my device?

   

Apple and Android widgets are installed in the same way as other widgets on your device. Please consult your device’s documentation for guidance on how to install widgets. Then look for “Cisco WebEx Meetings” in your list of available widgets.

  

Once the widget is installed and you are signed in on your app, you should see on your home screen a list of upcoming meetings, as well as shortcuts to scheduling, starting your personal room, and joining a meeting manually. In addition, pressing a specific meeting on the meeting list will take you to a direct join flow into the meeting.

  

Versions and Specifications

What are the minimum device specifications and requirements for the WebEx Mobile App?

   

Please refer to the latest release notes for specifications and requirements, available here for Android, available here for iPad and iPhone, and available here for Windows Phone.

  

Which mobile devices, including wearable devices, are currently support by WebEx?

   

In general, most smartphones and wearable devices that support the minimum requirements will be able to join and start WebEx Meetings.

  

The following smartwatches have been tested and optimized for Cisco WebEx:

  
  •  

    Apple Watch, Apple Watch Series 2

      

  •  

    LG Watch Urbane

      

  •  

    Motorola 360

      

  •  

    Sony Smartwatch 3

      

  •  

    Huawei Watch

      

  

The following iOS devices have been tested and optimized with Cisco WebEx:

  
  •  

    All major iPhones

      

  •  

    All major iPads

      

  

The following Android devices have been tested and optimized with Cisco WebEx:

  
  •  

    Cisco android based video endpoints: DX80, 70, 650 on android 4.1

      

  •  

    Samsung Galaxy Series: S8, S7(edge), S6(edge), S5

      

  •  

    Samsung Note Series: Note5, Note4, Note3

      

  •  

    Samsung Tab Series: Pro, S2, N8xx

      

  •  

    Sony Xperia X Series: XZ, X Compact, X, X performance

      

  •  

    Sony Xperia Z Series: Z5, Z3

      

  •  

    Sony Xperia Tablet Series: Tablet Z4, Z3, Z2, Z

      

  •  

    Google Nexus Series: 6P, 5X, N10, N7+, N5, N4

      

  •  

    Google Pixel

      

  •  

    LG G Series: G4, G3

      

  •  

    HTC One Series: M8

      

  •  

    Blackberry Series: PRIV, DTEK50

      

  •  

    Huawei: P9 series

      

  •  

    Xiaomi: 5, 4, 3, 2S, 2

      

  

The following Windows Phone devices have been tested and optimized with Cisco WebEx:

  
  •  

    All devices running OS Windows Phone 8.0 are supported. Video is only enabled for devices with 1GB of memory and above.

      

  

For automatic pairing of your device with Cisco room-based video collaboration endpoints, devices supported include the following:

  
  •  

    DX80

      

  •  

    SX10

      

  •  

    MX300

      

  •  

    MX300 G2

      

  

With TelePresence and OS version:

  
  •  

    ce8.3.1.3276302

      

  •  

    ce8.1.1.a8488ee

      

  •  

    ce9.0.1.783ea87

      

  •  

    TC7.3.7.01c84fd

      

  

The following devices have not been officially verified, but still support proximity:

  
  •  

    MX200 G2

      

  •  

    MX700

      

  •  

    MX800 Single and Dual

      

  •  

    SX80

      

  •  

    SX20 Quick Set

      

  •  

    SX10 Quick Set

      

  

The Cisco TelePresence IX5000 immersive system running IX8.1 software also supports Cisco Proximity.

  

Features and Capabilities

What meeting capabilities are supported on my WebEx Mobile App?

   
  •  

    Join via join meeting notifications, calendar or email invites, WebEx meeting number or URL, WebEx Meeting List, Cisco Jabber or Cisco Spark

      

  •  

    Widget support for iPhone, iPad, and Android

      

  •  

    Meeting scraping capabilities for Event Center/Training Center

      

  •  

    Join the meeting before the host

      

  •  

    Integrated VoIP audio and web conferencing on Wi-Fi, 3G/4G/5G, and LTE

      

  •  

    Wideband audio

      

  •  

    Personal Conferencing Number (PCN) support

      

  •  

    Video conferencing system call-back support

      

  •  

    High-quality, multipoint video with camera switcher

      

  •  

    720p resolution

      

  •  

    Voice-activated video switching

      

  •  

    Full-screen video and presentation view

      

  •  

    View and chat with participants (private or group chat)

      

  •  

    View shared content with annotations

      

  •  

    Pinch to zoom and scan

      

  

What host capabilities are supported on my WebEx Mobile App?

   

Your company's WebEx Meetings plan will have a certain number of host licenses. Contact your company’s IT support to find out if you have host capabilities. If you do, you will have the following capabilities:

  
  •  

    Schedule, start, or cancel meetings

      

  •  

    Start an instant meeting or Personal Room

      

  •  

    Invite others to a meeting

      

  •  

    Make someone else a Host

      

  •  

    Pass presenter capabilities to another participant

      

  •  

    Mute and unmute participants

      

  •  

    Expel a participant from a meeting

      

  •  

    Start or Pause meeting recordings

      

  •  

    Share a file during a meeting (iPhone and iPad only)

      

  •  

    Share the screen during a meeting (Android only)

      

  •  

    Promote and Demote panelists (WebEx Training Center)

      

  •  

    Ask and answer Q&A Panel questions (WebEx Training Center)

      

  

What languages do the WebEx Mobile apps support?

   

Cisco WebEx Meetings for mobile is available in English, Chinese (Simplified and Traditional), French, German, Italian, Japanese, Korean, Portuguese, Spanish (Latin American and Traditional), Russian, and Dutch. All other device languages will default to English.

  

How do I Schedule and Start a WebEx meeting from my mobile device?

   

If you have a hosted WebEx account and are logged into the app, then you can start your Personal Room instantaneously, or schedule a meeting and invite others to it. Start a scheduled meeting anytime. To start your Personal Room meeting, select “Start Meeting” from the main screen.

  

To schedule a meeting, from the leftmost "My Meetings" screen press the 'Schedule Meeting' icon at the top of the Meeting pane, then enter your meeting title, meeting password (optional) and your invitees' email addresses.

  

To start a scheduled meeting, select the meeting from the Meeting pane, and then select 'Start Meeting'.

  

Note


 

Training Center and Event Center scheduling is currently not supported, and must be scheduled from the desktop.

  
  

How do I Join a WebEx Meeting from my mobile device?

   

You can join a meeting using one of the following methods:

  
  •  

    Go to your WebEx Meetings invitation email or calendar event and tap the meeting link.

      

  •  

    Launch the WebEx Meetings app on your mobile device and enter the meeting number.

      

  •  

    Sign into your WebEx account on your mobile device and join from the "My Meetings" screen

      

  •  

    Tap the upcoming meeting from your added Cisco WebEx meetings widget (Android only)

      

  

How do I Connect to WebEx Meeting’s audio from my mobile device?

   

When you join a meeting you will have the option to connect to your audio using the Internet or using your phone plan.

  

If you select to connect using the Internet, you will be immediately connected to the audio, and then muted automatically.

  

If you select to connect using your phone plan, and your meeting site is enabled for call-back, then you will be called back at a number of your choosing. You will not be muted automatically.

  

Otherwise, if call-back is not enabled or you decide not to use it, then you can select from a list of call-in numbers.

  

How do I chat with others while attending my Mobile WebEx meeting?

   

Select the participant's name from the participant list. From the list, you can choose one individual or all participants to chat with. For individual chat, select the participant you want to chat with, and then enter your message in the dialogue box and hit send. Tap the "Chat with Everyone" button at the bottom of the screen to chat with all attendees, then enter your message in the dialogue box and hit send.

  

Can I present content from my mobile device, while hosting or attending a WebEx meeting?

   

Yes, you can share your screen using your Android device by pressing the “Share screen” button.

  

You can share a file using your iPhone or iPad device from Box, Dropbox and Google Drive, from e-mail or your iPad Camera Roll. Supported file types include Google Drive files (Google Document, Google Presentation, Google Drawing), Microsoft Office (Excel, Word, PowerPoint), iWork (Keynote, Numbers, Pages), photos from your iPad Camera Roll, and PDFs.

  

These features apply to WebEx Meeting Center, WebEx Training Center, WebEx Event Center, WebEx Meeting Server (on-Premise) and WebEx Meetings Premium plans. WebEx Meetings users can also share files uploaded to a Meeting Space.

  

In addition, if you are the meeting host, you can pass presenter control to another attendee with content/screen sharing capabilities.

  

Which Windows Phone devices have been tested with video support?

   

The following devices below have been tested with video support:

  
  •  

    Samsung ATIV Odyssey

      

  •  

    Samsung ATIV S i8750

      

  •  

    HTC 8x

      

  •  

    HTC C620

      

  •  

    Nokia Lumia 625

      

  •  

    Nokia Lumia 820

      

  •  

    Nokia Lumia 920, 925, 928

      

  •  

    Nokia Lumia 1020

      

  •  

    Nokia Lumia 1520

      

  

The devices below have been tested without video support:

  
  •  

    Nokia Lumia 510, 520, 521

      

  •  

    Nokia Lumia 620

      

  •  

    Nokia Lumia 720

      

  •  

    Huawei W1

      

  

What devices are supported for Bluetooth?

   

Bluetooth is supported on most devices, with improved support for the following devices (this is a partial list):

  
  •  

    Samsung S5

      

  •  

    Samsung S6

      

  •  

    Lenovo Yoga tablet

      

  •  

    Nexus 6

      

  

What types of shared WebEx video files can I view from my mobile device?

   

On Android and iOS, once presenters share files with below format from the WebEx desktop client, mobile device users can see it on their mobile device in the meeting:

  

File formats supported: asf, asx, avi, mov, mp3, mp4, qt, wma, wmv

  

On Windows Phone, we do not support viewing those files.

  

If the presenter is attempting to share an unsupported file format, the presenter could try sharing the computer desktop and playing the video file in a small window. However this may result in unrealistic motion, or the window may have to be very small. Additionally, you cannot hear the audio portion of the video.

  

Where can I find additional WebEx meeting information, from my mobile device?

   

Access meeting details from your "My Meetings" screen for your meetings and meetings you are invited to. Select the meeting to see more details.

  

While in the meeting, to view meeting information tap the overflow menu icon on the top right and choose "Info".

  

Can I host, present, or attend an Event Center session from my mobile device?

   

Attendees who wish to attend an Event Center meeting can join from a mobile device and ask questions through the Q&A panel. Event Center sessions cannot be scheduled or hosted from the mobile app. Panelists can join from a mobile device, answer questions in the Q&A panel, and share content, however they will not be able to join a practice session.

  

For Event Center attendees who want to present from a mobile device, they can first get a host using the desktop application to make them a panelist and then take the presenter role from the host.

  

Can I host and attend a Training Center session from my mobile device?

   

Yes, you can host/manage training session from your mobile device just as you would in a meeting, including the ability to promote attendees to be a panelist. If you are an attendee, you can also be promoted to panelist. As a panelist you can answer questions from the Q&A. As a host in a Training Center session, the ability to start a recording is not enabled.

  

How can I use my Apple Watch / Android Watch?

   

The Apple and Android Watch devices are supported as extensions of your mobile smartphone or tablet. Once the WebEx app is installed on your smartphone or tablet, you can simply log into the WebEx application itself to start enjoying your watch’s features, assuming that it’s paired with your device. Be sure that Personal Rooms are enabled by your WebEx administrator to enjoy the full capabilities that WebEx has to offer.

  

WebEx Meetings supports multi-languages on Apple Watch

  
  •  

    Join the audio for meetings in your Personal Room

      

  •  

    View the participant list

      

  •  

    Mute and unmute

      

  

With the WebEx app on your Android device, from your Android Watch you can:

  
  •  

    View your meeting list

      

  •  

    Join the meeting (including audio)

      

  •  

    Join the Personal Room (including audio)

      

  •  

    Mute and unmute

      

  •  

    Leave or end the meeting

      

  

To join your meeting’s audio, call in or use VoIP on your Apple or Android watch.

  

Note


 

Joining the audio directly from your Apple Watch will prevent you from returning to the WebEx Meetings mobile app after the meeting ends.

  
  

What capabilities and limitations does Meetings have on my Windows Phone device?

   

Multitasking

  

If you answer a phone call while in a meeting and then tap the notification to return to the meeting, the phone call is then put on hold. If you do not want to put the phone call on hold, press the Back button on your device instead of tapping the notification to return to the meeting.

  

Joining a meeting before the host

  

If the option “Attendees can join X minutes before start time” is checked but X is set to zero when the host schedules a meeting, you cannot join the meeting from the My Meetings list. Video becomes available only when the host joins the meeting.

  

WebEx Meeting Center meeting types not yet supported

  

The following Meeting Center meeting types are not supported in the app:

  
  •  

    PKI (Public Key Identifier) encryption

      

  •  

    Pay Per Use (PPU)

      

  •  

    Personal Conferencing

      

  

WebEx products and features not yet supported

  

The following products are not yet supported for the Windows Phone 8 in the app:

  
  •  

    Cisco WebEx Training Center

      

  •  

    Cisco WebEx Event Center

      

  •  

    Cisco WebEx Support Center

      

  •  

    Cisco WebEx Meetings Server

      

  

The following features are not yet supported in the app for Windows Phone 8:

  
  •  

    Sharing content from a meeting on your mobile device

      

  •  

    Recording a meeting and playing back a meeting recording

      

  •  

    WebEx Enabled TelePresence

      

  •  

    Viewing a streaming video file that has been shared in a meeting

      

  

Features not yet supported for users of Cisco WebEx Meetings on Windows Phone 8:

  
  •  

    Restart meetings - Meetings cannot be restarted from mobile devices. If a meeting has ended, the meeting is deleted from the My Meetings list.

      

  •  

    Profile pictures - Profile pictures are not supported or displayed on mobile devices.

      

  •  

    Access to meeting for some participants - If a host starts a meeting from a mobile device, and a participant who was not originally invited joins the meeting (for example, through a forwarded invitation), that participant does not automatically have access to the meeting space. The host can still share the meeting space with the participant after the meeting.

      

  •  

    Custom terms of service - Custom terms of service are not supported on mobile devices. The only terms of service presented on mobile devices are the standard Cisco WebEx terms of service.

      

  •  

    Video - Windows Phone 8 devices cannot see other users' video

      

  •  

    Meeting Center video (formerly CMR) features are not supported, including (but not limited to):

      

    •  

      Personal Room lobbies

        

    •  

      Room locking

        

    •  

      TelePresence

        

      
  •  

    H264 sharing

      

  

What are known limitations of the Meetings app for Android?

   

Cisco WebEx Meetings Server (CWMS) Issues

  
  •  

    Android devices cannot join meetings using CWMS version 2.6 or later. A workaround is to sign in to the application first before attempting to join the meeting.

      

  •  

    The numeric meeting password does not show up in the Audio tab.

      

  

No Audio in End-to-End Encryption Meeting

  

For end-to-end (E2E) encrypted meeting in WBS30 and later, you may not hear audio from desktop applications in VoIP only sessions.

  

We recommend you upgrade your to the latest version of WebEx Meetings.

  

Long Connection Times in Internal Networks

  

In WebEx Meetings for Android app version 7.5 and later, you may experience longer connection times if you are in an internal network. This may be due to the internal network limiting the connection to the OCSP checking server.

  

We recommend you upgrade your to the latest version of WebEx Meetings.

  

First Frame of Video Does Not Appear

  

Depending on the mobility network condition, you may not be able to see the first frame of a video file when it is shared in a meeting.

  

Temporary Message ‘Shared content not supported’

  

When a presenter shares a video file in a meeting, the app may show the message, ‘Shared content not supported’ for a short time, up to 6 seconds. The file will eventually display correctly.

  

Ensure your network connection is configured correctly.

  

Calendar Meetings Not Appearing in the Meeting List

  

If your device language and a calendar meeting language are not the same, you may not see the meeting in your in-app meeting list.

  

Check your device language set of device. If you set your device language to be the same as the meeting language and open the app again, the meeting should appear in the meeting list. You can then set the device language back to your preferrred language.

  

Incorrect Calendar Meeting Password

  

If your meeting password contains a space, it may not be correctly displayed in the app. You can still join the meeting without problem.

  

Unable to Change the Unlock Screen Setting

  

After you sign in to the Meetings app and you change the unlock screen setting from None to PIN, the optionss None and Swipe are disabled. This is a Google Android known issue. For more information, see: https://code.google.com/p/android/issues/detail?id=61989.

  

Workarounds:

  
  1.  

    If you want to change the unlock screen security setting, uninstall the WebEx Meetings application

      

    Or,

      

  2.  

    Remove all user credentials by choosing "Clear Credentials" from security settings of your device

      

  

Meeting Attendee Name is Displayed Twice

  

If you used video callback to participant in a meeting, you will see your name displayed twice in the Participant List.

  

Calendar Meetings Do Not Appear in the Meeting List for Samsung Devices

  

On some Samsung devices, you may not be able to see your calendar meeting in the app meeting list if your S Planner application version 3.11.57 or earlier.

  

We recommend you upgrade to the latest version of the S Planner application. We do not support S Planner version 3.11.57 or earlier.

  

ASUS ZenFone Crash

  

A crash may occur when connecting to a meeting using an ASUS ZenFone (Intel Atom CPU). This is a common known issue with Android 4.4.2 (KitKat) using an x86-based CPU. We recommend you update your firmware. See: https://www.asus.com/Phone/ZenFone_5_A501CG/HelpDesk_Download/.

  

Video Callback limitations

  

Once a video system is successfully connected using video callback, some sharing issues may occur when sharing from the same video system.

  

Upon connecting a video system using video callback, one participant appears twice in the participant list and video strip: one for the original participant, one for the video system.

  

Performance issue when viewing a shared video file on a slower device

  

Older DUO-Core CPU devices may experience performance issues when viewing a shared video file.

  

Audio/Video sync issue

  

A technical limitation may cause unsynchronized audio and video.

  

Issue when switching between VoIP and Audio Broadcast

  

While a video file is being shared, there is an issue with switching from VoIP to Audio broadcast several times.

  

Meeting detail should not display toll free number as this case

  

Display toll number site setting not being reflected.

  

Still list TP meeting after disable TP support on siteadmin

  

Although TelePresence support is disabled by the site administrator, Cisco WebEx OneTouch meeting setup still displays the TelePresence meeting option.

  

Still can start TP meeting after disable TP support on siteadmin.

  

Although TelePresence support is disabled by the site administrator, you can still start a TelePresence meeting.

  

Proximity Integration (Beta)

  

This integration is not supported for Collaboration Meeting Rooms (CMR) Hybrid. It is only supported for CMR Cloud meetings, including Personal Room meetings for CMR Cloud.

  

Using audio and sharing documents (data) at the same time

  

If you are using a CDMA network, such as Sprint or Verizon, network limitations prevent you from having a voice call and using data services at the same time. In this case, joining the audio portion of the meeting through a voice call means you won't be able to view updates to the participant list or shared presentations. If you have access to Wi-Fi or 4G networks, you may be able to use voice and data services simultaneously. Alternatively, consider using VoIP (if available on your device) to connect to your meeting audio.

  

Using VoIP if you don’t see the "Connect Using the Internet" (VoIP) audio option

  

If the "Connect Using the Internet" (VoIP) option does not appear for you, then your device is not supported by our VoIP solution at this time. This could happen with older devices with lower performance processors, most new high-end devices support VoIP. You can still join the audio via a regular voice call.

  

Please note that VoIP has been disabled on the original Kindle Fire (based on Android 2.3 and Android 4.x) because the device does not have a system microphone.

  

VoIP is available on WBS 28, Cisco WebEx Meetings 1.2 and WBS28.9 for Training Center Meetings. Alternatively, work with your administrator to understand your site configuration.

  

What are known limitations of the Meetings app for iOS?

   

Auto connect audio limitations

  

Audio auto connection will not work if you set an audio connection type in settings is not supported by the meeting audio type.

  

Auto connecting audio using internet will not work if the meeting audio type is VoIP only and CMR is not enabled.

  

View shared video files limitations

  

If you join the audio conference by phone, then you cannot hear the sound from the shared media file.

  

You can’t see the video portion if the presenter is sharing a FLV file.

  

The video position maybe not center when switch to the app from the background while SVS is playing.

  

Video callback limitations

  

Upon connecting a video system using video callback, one participant appears twice in the participant list and video strip: one for the original participant, one for the video system.

  

Once a video system is successfully connected using video callback, some sharing issues may occur when sharing from the same video system

  

iOS 9.x security popup dialog box

  

On iOS 9 and later, if you sign in using SSO or select a WebEx meeting link, a popup dialog appears, asking you to “Open this page in ‘WebEx.”

  

Watch OS1 not supported

  

To use this version of the WebEx Meetings app for Apple Watch, upgrade to Watch OS2.

  

Personal Room lobby and lock room backward-compatibility issue

  

If a host is using a version of the iOS app that does not officially support Personal Rooms (earlier than WebEx Meetings for iPad and iPhone v7.0), the host cannot manage participants in the lobby, even if the participants are on the latest version of the application.

  

WebEx app will get disconnected on a Verizon phone after telephony is connected

  

If your carrier does not support voice and data simultaneously, you are disconnected after joining the audio conference using telephony.

  

Video experience for WebEx video

  

If you are using an iPhone or iPad, you can only view video from TelePresence systems in active speaker mode. If you are using iOS on a mobile data or cellular network, TelePresence systems cannot see video.

  

WebEx VoIP disconnects when receiving phone calls

  

If you are using an iPhone using VoIP (using Wi-Fi or mobile data networks) or audio using “Connect using Internet,” and you receive a phone call, the VoIP audio session is disconnected. You can reconnect to the audio session.

  

Chat with TelePresence

  

Chat with TelePresence participants is not available.

  

Audio/Video sync issue

  

A technical limitation may cause unsynchronized audio and video.

  

Meeting detail still displays toll-free number when disabled from site setting

  

The app displays the toll number even if the site setting is for it to not be displayed.

  

Still list TelePresence meeting options

  

Although TelePresence support is disabled by the site administrator, Cisco WebEx OneTouch meeting setup still displays the TelePresence meeting option.

  

TelePresence meetings can be started even after TelePresence support is disabled

  

Although TelePresence support is disabled by the site administrator, you can still start a TelePresence meeting.

  

Proximity Integration (Beta)

  

This integration is not supported for Collaboration Meeting Rooms (CMR) Hybrid. It is only supported for CMR Cloud meetings, including Personal Room meetings for CMR Cloud.

  

What capabilities and limitations does Meetings have on my BlackBerry 10 device?

   

Video issues on Z30 devices

  

If you start your video, start screen sharing, and then stop screen sharing in a meeting, you may not be able to start your video again in the meeting. Resolution: Restart your device.

  

Joining a meeting before the host

  

If the option “Attendees can join X minutes before start time” is checked but X is set to zero when the host schedules a meeting, you cannot join the meeting from the My Meetings list. Video becomes available only when the host joins the meeting.

  

WebEx Meeting Center meeting types not yet supported

  

The following Meeting Center meeting types are not supported in the app:

  
  •  

    PKI (Public Key Identifier) encryption

      

  •  

    Pay Per Use (PPU)

      

  •  

    Personal Conferencing

      

  

WebEx products and features not yet supported

  

The following products are not yet supported in the app:

  
  •  

    Cisco WebEx Training Center

      

  •  

    Cisco WebEx Event Center

      

  •  

    Cisco WebEx Support Center

      

  •  

    Cisco WebEx Meetings Server

      

  

The following features are not yet supported in the app:

  
  •  

    Sharing content from a meeting on your mobile device

      

  •  

    Recording a meeting and playing back a meeting recording

      

  •  

    WebEx Enabled TelePresence

      

  •  

    Viewing a streaming video file that has been shared in a meeting

      

  

Features not yet supported for users of Cisco WebEx Meetings:

  
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    Restart meetings - Meetings cannot be restarted from mobile devices. If a meeting has ended, the meeting is deleted from the My Meetings list.

      

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    Profile pictures - Profile pictures are not supported or displayed on mobile devices.

      

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    Access to meeting for some participants - If a host starts a meeting from a mobile device, and a participant who was not originally invited joins the meeting (for example, through a forwarded invitation), that participant does not automatically have access to the meeting space. The host can still share the meeting space with the participant after the meeting.

      

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    Custom terms of service - Custom terms of service are not supported on mobile devices. The only terms of service presented on mobile devices are the standard Cisco WebEx terms of service.

      

  

Support and Troubleshooting 

I’ve forgotten my login or password, how do I retrieve it?

   

If you can’t remember your username, try one of the following:

  
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    Your full email address

      

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    The first part of your email address before the domain (name@mycompany.com)

      

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    If your organization uses Single Sign-On, your username will be the same as your network login.

      

  

WebEx Technical Support cannot reset your password. If you are unable to log in after following the steps above, contact your organization's WebEx site administrator. You should be able to reach your site administrator through your organization’s computer support or IT department. Contact information for your WebEx site administrator may also be included in the password reminder email.

  

How often do I get signed out of my site?

   

Your credentials are cached to allow an easier meeting join experience. Depending on your site type, settings control how long these credentials are cached:

  
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    For single sign-on (SSO) sites, you are signed out a certain number of hours after you sign in.

      

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    For non-SSO sites, you are signed out a certain number of hours after you sign in, unless you join, start, or schedule a meeting before the end of this period, in which case, the time resets to zero again.

      

  

Consult your site administration to learn how many days your site retains cached credentials.

  

If you want to clear your credentials from the cache sooner, you can manually sign out of the Meetings app.

  

Who do I contact for technical support?

   

To access technical support, please use a desktop computer to navigate to the site you are attempting to join a meeting on (for example, company.webex.com). From the left navigation pane, select Support > Help > Help and Support Resources.

  

Why aren’t my WebEx meetings appearing in my meeting list?

   

In order to see all of your upcoming WebEx meetings in the My Meetings pane, we recommend that the calendar in your mobile device be configured to synchronize with your organization's mail server (for example, Microsoft Exchange Server). Please contact your company’s IT administrator for instructions on how to do this.

  

Please click here for additional details.

  

Why do my notifications sometimes show different times, sometimes don't appear, or sometimes still appear even if my meeting is cancelled?

   

If a meeting is cancelled, the notification for it remains in your notification list until the Meetings app is opened and the notification list is updated.

  

If you have changed time zones (for example, you have travelled to a new time zone) and have not opened the Meetings app, the notification will still keep the original time string, even if you receive the notification at the correct new local time.

  

If you switch time zones, we recommend you manually open your Meetings app once you have arrived in the new time zone in order to refresh your notification list.

  

Note


 

Meetings are only refreshed up to seven days in advance each time the Meetings app is opened.

  
  

Why can’t I listen to audio and share my documents at the same time?

   

Depending on your phone plan, if you are using a CDMA network such as Sprint or Verizon, network limitations may prevent you from having a voice call and using data services at the same time. In this case, joining the audio portion of the meeting through a voice call means you won't be able to view updates to the participant list or shared presentations. If you have access to Wi-Fi or 4G networks, you may be able to use voice and data services simultaneously. Alternatively, consider using VoIP (if available on your device) to connect to your meeting audio.

  

Note


 

iPhone 6/6+ users of Verizon now have the ability to use voice and data simultaneously, so please ensure that this is enabled in settings for an optimal experience.

  
  

Why does my iOS app disconnect me from an ongoing WebEx meeting whenever I leave the meeting app, even though I am still connected to the audio?

   

This is a known limitation using "Call in" or "Call Back" to dial into the meeting. To ensure that you remain connected to the WebEx meeting, it is recommended that you remain in the app.

  

If you use "Connect over Internet" then you can exit the app, and you will stay connected as expected.

  

Why can’t my device locate a proximity device?

   

Contact your IT department to ensure that the endpoint supports WebEx proximity, and that it is enabled on the video system.

  

Why can’t I uninstall my WebEx Mobile App from my Android device?

   

Due to device permissions required by our share screen feature starting from WebEx Meetings 9.0, there may be some additional steps you need to follow for uninstallation. Please go to your device’s “Settings->Security->Device administrators” screen. On this screen if “Cisco WebEx Meetings” is checked, then please uncheck it and uninstall the app again.

  

Why do I see my device is unsupported message at the beginning?

   

If you see a warning dialog that says ‘Your device is not supported with the Cisco WebEx Meetings application’, it means we have certified your device and found some critical issues with it. We do not recommend using this device for Cisco WebEx Meetings. Critical issues include application instability, missing system patch, a user or software has Super Admin access (your phone was “rooted”), or lack of necessary components.

  

How do I turn off join meeting notifications on my iPhone or iPad?

   

To turn off notifications, you can navigate to your device's settings and scroll down the WebEx app. Under "Allow WebEx to Access", press on Notifications and then turn off the "Allow Notifications" toggle.

  

Why does my iOS device ask me to install the WebEx app again, even though it is already installed?

   

Application security is handled differently starting with iOS 10.3.1. When you join a meeting and are asked to 'Open this page in "WebEx"' click Open to join.

  

Why can't I join a meeting?

   

WBS version 29 and later use WebEx video-enabled meeting and Personal Rooms. For security reasons, these services are not enabled on WebEx Meetings for Windows, Blackberry 10, iOS versions earlier than 9.5, and Android versions earlier than 9.5. If you receive a message saying that the site version is incompatible with your device, check to see if the meeting uses WebEx video or is a Personal Room.

  

Why is content shared from my device not captured in non-WebEx Video MP4 recordings?

   

There are some situations where content shared from your device is not captured in network-based recordings (NBR) that are not WebEx Video-based:

  
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    If your mobile device host is on version 9.13 or earlier and you share from your device, and you try to record the meeting from your device, the shared content is not captured.

      

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    If your mobile device is using version 9.13 or earlier, and you share from your device, and a host on a desktop version of the application tries to record the meeting, the shared content is not captured.

      

  

However, if the desktop application presenter shares from a laptop or desktop and then clicks record, and there is a mobile attendee using version 9.13 or earlier, then this share will still be captured in the NBR recording.

  

Note


 

This limitation does not apply to ARF recordings or to WebEx Video MP4 recordings.

  
  

Why can’t I mute or unmute my iOS device from the lock screen?

   

Mute and unmute functionality from the lock screen is only available for devices connected using VoIP.

  

Why won't my Touch ID work?

   

Touch ID only works in non-single-sign-on (non-SSO) sites, and only on iOS versions later than 9.0.

  

You must enable Touch ID in your iPad or iPhone before it will work with the Meetings app. To learn how to set up and use Touch ID on your device, see https://support.apple.com/en-us/HT201371.

  

Why can’t I hand off my meetings to the desktop from my iPhone?

   

In order to hand off meetings, you must be using using an iPhone, your site cannot be a single-sign-on (SSO) or common identity (CI) site, and Productivity Tools must be installed and signed in.

  
 

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