Determine Your Cisco Spark Calling Capabilities

Document created by Cisco Documentation Team on Mar 7, 2016Last modified by Cisco Documentation Team on Aug 28, 2017
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Some calling features in the Cisco Spark app are only available if you have certain paid Cisco Spark plans. If you get an error message in the app, for example when dialing a phone number on the Public Switched Telephone Network (PSTN), that means you're not entitled for that calling feature.

To learn more about the different Cisco Spark plans, visit the Cisco Spark website at https://www.ciscospark.com/plans.html

What Capabilities Am I Entitled To?

  1. With the free version of the Cisco Spark app or a Cisco Spark M1, M2, or M3 license:

    • You can dial SIP endpoints and conference bridges. A SIP address looks a lot like an email address. For example: johnsmith@mycompany.com

      As long as the SIP endpoint or conference bridge you're dialing is standards-based and reachable from the cloud, you should be able to use the Cisco Spark app for the call.

    • You cannot make or receive calls to regular phone numbers over the Public Switched Telephone Network (PSTN).

  2. With a Cisco Spark C1, C2, or C3 license:

    • You can dial a CMR bridge. For example: johnsmith@mycompany.com.

    • You can dial other conference bridges or SIP-based video endpoints.

    • You can make and receive calls to regular phone numbers over the PSTN.

  3. With a Cisco Spark M1, M2, or M3 license and the Cisco Spark Hybrid Services:

    • You can dial SIP endpoints and conference bridges. A SIP address looks a lot like an email address. For example: johnsmith@mycompany.com

      As long as the SIP endpoint or conference bridge you're dialing is standards-based and reachable from the cloud, you should be able to use the Cisco Spark app for the call.

    • You can make and receive calls to regular phone numbers over the PSTN.

  4. With a Cisco Spark Room System:

    • If you use the remote control for the room system to dial:
      • You can dial SIP endpoints and conference bridges. A SIP address looks a lot like an email address. For example: johnsmith@mycompany.com

        As long as the SIP endpoint or conference bridge you're dialing is standards-based and reachable from the cloud, you should be able to make the call.

      • You cannot make or receive calls to regular phone numbers over the Public Switched Telephone Network (PSTN).

    • If you use the Cisco Spark app to dial when it is paired with the room system, the features and capabilities that you are entitled to are extended to the room system.

How Can I Tell Which License I Have?

If you don't see the dial pad icon under the Call tab in the Cisco Spark app for iPhone and iPad, and in Cisco Spark for Android, it means you're not entitled to use the paid calling features.

If you have a Cisco Spark C1, C2, or C3 license or you have an M1, M2, or M3 license and Cisco Spark Hybrid Services entitlement, you will see the dial pad icon when making a call using the Call tab and be able to dial regular phone numbers on the PSTN.

If you get an error message in the app that says you're unable to place the call, for example when dialing a number on the PSTN, that means you're not entitled for a Cisco Spark C1, C2, or C3 license or for a Cisco Spark M1, M2, or M3 license and Cisco Spark Hybrid Services.

Limitations

  • When calling a Cisco Cloud Collaboration Meeting Room (CMR) meeting using the app:

    • Other CMR participants may sometimes receive low video quality from people using the Cisco Spark app.

    • Other CMR participants may sometimes see frozen or black video from people using the Cisco Spark app.

    • You may sometimes experience some choppy video when dialing behind a VPN such as Cisco AnyConnect.

  • Sometimes when you're dialing into a conference bridge or SIP video endpoint, you may encounter some audio quality or audio and video synchronization issues.

  • Third-party devices must be compliant with SIP standards for you to take advantage of SIP calling.




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