Types of Calls in Webex Teams

The calling options available to you depend on your account:

  • Webex Teams Calls

    You can make these types of calls if your administrator hasn’t set up your account with calling features. With this setup, you can only call someone else in Webex Teams, not someone’s phone number.

  • Basic Calls to Phone Numbers

    Your organization might set up your account so that you can call people at their work or mobile number.

For more information, see Calling Behavior in Cisco Webex Teams.

Types of Devices

There are different types of devices that you can use with Webex Teams and these devices offer you different calling experiences:

  • Personal devices—This could be your desk phone or maybe you have a personal Cisco DX device.

    When you're connected to a personal device, you can make and answer both Webex Teams calls and basic calls to phone numbers.

  • Nearby devices—This could be a nearby Webex device in your office or in a meeting room. These devices can be either on-premises or cloud devices. Both types of devices look the same, but you can do things differently with them.

    • On-Premises devices—You can only connect to an on-premises device using ultrasound, for more information, see Automatically Connect to a Cisco Webex Device from Cisco Webex Teams. When you're connected to an on-premises device for calls, you can do the following:

      • Make a Webex Teams call using the connected device.

      • Answer a Webex Teams call using the Webex Teams app, your connected device isn't used.

      • Make a basic call to phone numbers using the connected device.

      • Answer a basic call from phone numbers using the Webex Teams app, your connected device isn't used.

    • Cloud devices—You can also automatically connect using ultrasound and in addition, you can find and connect to a cloud device, for more information, see Find and Connect to Nearby Cisco Webex Devices from Cisco Webex Teams.

      When you're connected to a cloud device for calls, you can do the following:

      • Make a Webex Teams call using the connected device.

      • Answer a Webex Teams call using the connected device.

      • Make a basic call to phone numbers using the connected device. [hybrid place]

      • Answer a basic call from phone numbers using the Webex Teams app, your connected device isn't used.