You do not need a PIN to access voice messages directly in Webex Teams.

To see what calling service you're set up for, see Webex Teams | Find Out What Calling Service You Have.

Go to Voicemail , choose a message, and then listen to the message in one of the following ways:

  • Right-click the message and choose Play voice message.
  • Click Play in the window that opens to the right.

You have a few other options at your fingertips: call the person back with audio or video, delete the message, or mark the message as read.

Your voice messages may show one of these indicators:

  • Exclamation—Indicates an urgent, important voice message.

  • Lock (Calling Webex Teams (Unified CM only))—Indicates a secure voice message. Each time you play the message, it is downloaded and then the local file is deleted when you're finished.

  • Key—Indicates a private voice message. You cannot forward private messages to other people.


If your administrator hasn't set up your voicemail in this way, you can click Call Voicemail and follow the prompts to listen to your messages. You can also access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features—use the set up PIN procedure or contact your administrator if you can't create a PIN.

Make sure you have your PIN handy. You'll need it to listen to your messages and manage your voicemail.

To see what phone service you're set up for, see Webex Teams | Find Out What Calling Service You Have.

1

Go to and then tap Voicemail at the top of your Call History.

2

Choose a message, and then in the Voicemail information window, tap Play .

You have a few other options at your fingertips: call the person back, delete the message, or mark the message as read.

3

If you're set up with Calling in Webex Teams (Unified CM), after you listen to a message, you can send it to your Trash folder. Swipe left on the message and tap Delete. If you need to recover the message because you accidentally deleted it, go to your Trash folder, tap the message, and then select Recover.

4

Tap , select Call Voicemail, and then follow the prompts to access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features. If you can't create a PIN, contact your administrator.