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Jul 28, 2020 | view(s) | people thought this was helpful

Error: 'Can't record the meeting' when Attempting to Record a Cisco Webex Call or Meeting

Error: 'Can't record the meeting' when attempting to record a Cisco Webex call or meeting.

Error: 'Can't record the meeting' when a Cisco Webex Teams room member tries to record a meeting.

The meeting sponsor receives an error when trying to record a Cisco Webex Teams call.


The following error may appear when the Meeting Sponsor tries to record a Cisco Webex meeting or call:


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The following error may appear when a member of a Cisco Webex Teams room tries to record a meeting or call:

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Cause: The Webex file storage of the Meeting Sponsor's Webex host account is full.

Solution: Try clearing the Webex file storage to resolve this issue. For help with deleting existing recording files to clear the file storage, see: Delete or Recover Your Own Cisco Webex Recordings
  • Note: A deleted recording file cannot be recovered. Ensure that all the important recording files are downloaded to the local machine before deleting them. For help with downloading recordings, see: Download Your Webex Recording

The following error appears when there is a problem with connecting to the server:

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In case of this error, contact technical support for assistance. For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

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