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Service mode

The configured operating model for how a phone is deployed. Value of this field is set to On-premise.

Service domain

The administrative or network scope a phone belongs to

Service state

Current operational status of a phone

Active network interface

Active network type

MAC address

Media Access Control (MAC) address of the phone

Wireless MAC address

Wireless Media Access Control (MAC) address of the phone

Host name

Unique, fixed name that is automatically assigned to the phone based on the MAC address.

Phone DN

Directory number assigned to the phone

App load ID

Firmware version running on the phone

Boot load ID

Version of the boot firmware

Version

Firmware version running on the phone

Hardware revision

Version of the phone hardware

Serial number

Serial number of the phone

Model number

Model name of the phone

Message waiting

State of the message waiting indicator

UDI

Information about the phone (type, model name, model ID, hardware version, and serial number)

Time

Current time

Time zone

Current time zone

Date

Current date

System free memory

Amount of unused memory in the phone

Java heap free memory

Free internal Java heap memory

Java pool free memory

Free internal Java pool memory

FIPS mode enabled

Not currently supported

Battery health

Overall health of the battery

Battery temperature

Current temperature of the battery

Battery level

Current battery charge level

ThousandEyes

Current operational status of the ThousandEyes integration

xAPI Admin Account Status

Current operational status of xAPI admin account

MAC address

Media Access Control (MAC) address of the phone.

Host name

Unique, fixed name that is automatically assigned to the phone based on the MAC address.

Domain name

Name of the Domain Name System (DNS) domain in which the phone resides.

DHCP server

IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IP address.

BOOTP server

Indicates whether the phone obtains the configuration from a Bootstrap Protocol (BootP) server.

DHCP

Indicates whether the phone uses DHCP.

IP address

Internet Protocol (IPv4) address of the phone.

Subnet mask

Subnet mask used by the phone.

Default router

IP address for the default gateway used by the phone.

DNS server 1

Primary Domain Name System (DNS) server used by the phone.

DNS server 2

Backup DNS server used by the phone.

DNS server 3

Backup DNS server used by the phone.

Alternate TFTP

Indicates whether an Alternate Trivial File Transfer Protocol (TFTP) server is enabled or not.

TFTP server 1

Primary TFTP server used by the phone.

TFTP server 2

Secondary TFTP server used by the phone.

DHCP address released

Indicates whether DHCP address is released or not.

Operational VLAN ID

Operational Virtual Local Area Network (VLAN) that is configured on a Cisco Catalyst switch in which the phone is a member.

Admin VLAN ID

Auxiliary VLAN in which the phone is a member.

Server 1 – 5

Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager (Unified CM) servers with which the phone can register. An item can also show the IP address of an Survivable Remote Site Telephony (SRST) router that can provide limited Cisco Unified CM functionality, if such a router is available.

Each available server shows the Cisco Unified CM server IP address and one of the following states:

• Active: The Cisco Unified CM server from which the phone is currently receiving call-processing services.
• Standby: The Cisco Unified CM server to which the phone switches if the current server becomes unavailable.
• Blank: No current connection to this Cisco Unified CM server.

An item may also include the Survivable Remote Site Telephony (SRST) designation, which identifies an SRST router capable of providing Cisco Unified CM functionality with a limited feature set. This router assumes control of call processing if all other Cisco Unified CM servers become unreachable. The SRST Cisco Unified Communications Manager always appears last in the list of servers, even if it is active. You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window.

Information URL

URL of the help text that appears on the phone.

Directories URL

URL of the server from which the phone obtains directory information.

Messages URL

URL of the server from which the phone obtains message services.

Services URL

URL of the server from which the phone obtains phone services.

Idle URL

URL of an XML service that the phone displays when the phone has not been used for the time specified in the Idle URL Time option and no menu is open.

For example, you could use the Idle URL option and the Idle URL Time option to display a stock quote or a calendar on the LCD screen when the phone has not been used for 5 minutes.

Idle URL time

Number of seconds that the phone has not been used and no menu is open before the XML service specified in the Idle URL option is activated.

Proxy server URL

URL of proxy server, which makes HTTP requests to remote host addresses on behalf of the phone HTTP client and provides responses from the remote host to the phone HTTP client.

Authentication URL

URL that the phone uses to validate requests made to the phone web server.

SW port setup

Speed and duplex of the switch port.

User locale

User locale associated with the phone user. Identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

Network locale

Network locale associated with the phone user. Identifies a set of detailed information to support the phone in a specific location, including definitions of the tones and cadences used by the phone.

User locale version

Version of the user locale loaded on the phone.

Network locale version

Version of the network locale loaded on the phone.

Speaker enabled

Status of the speakerphone.

GARP enabled

Status of Gratuitous ARP. When enabled, the phone learns MAC addresses from Gratuitous ARP responses.

Auto line select enabled

Identifies if the phone automatically selects a line when the phone goes off hook.

DSCP for call control

Differentiated Services Code Point (DSCP) IP classification for call control signaling.

DSCP for configuration

DSCP IP classification for any phone configuration transfer.

DSCP for services

DSCP IP classification for phone-based service.

Security mode

Security mode that is set for the phone.

OAuth mode

OAuth mode that is set for the phone.

Web access enabled

Indicates whether access to phone web pages is enabled or not.

SSH access enabled

Indicates whether SSH access is permitted or not.

CDP: SW Port

Indicates whether CDP support exists on the switch port.

LLDP-MED: SW Port

Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) is enabled on the switch port.

LLDP power priority

Phone power priority to the switch, thus enabling the switch to appropriately provide power to the phones.

LLDP asset ID

Asset ID that is assigned to the phone for inventory management.

CTL file

Indicates whether a CTL file is installed on the phone.

CTL signature

The CTL signature.

CUCM server / TFTP server

Name of the Cisco Unified Communication Manager (CUCM) server or the Trivial File Transfer Protocol (TFTP) server used by the phone.

CAPF server

Name of the Certificate Authority Proxy Function (CAPF) server used by the phone.

ITL file

Indicates whether an ITL file is installed on the phone.

ITL signature

The ITL signature.

TVS

The main component of Security by Default. Trust Verification Services (TVS) enables Cisco Unified IP Phones to authenticate application servers, such as EM services, directory, and MIDlet, during HTTPS establishment.

Automatic port synchronization

Indicates if the phone automatically synchronizes port speed to eliminate packet loss.

Switch port remote configuration

Indicates if the switch port is remotely controlled.

PC port remote configuration

Indicates if the PC port is remotely controlled.

DF_BIT

Indicates the DF bit setting for packets.

Tx frames

Total number of packets that the phone transmitted

Tx broadcast

Total number of broadcast packets that the phone transmitted

Tx multicast

Total number of multicast packets that the phone transmitted

Tx unicast

Total number of unicast packets that the phone transmitted

Rx frames

Total number of packets received by the phone

Rx broadcast

Total number of broadcast packets that the phone received

Rx multicast

Total number of multicast packets that the phone received

Rx unicast

Total number of unicast packets that the phone received

Rx PacketNoDes

Total number of packets dropped due to missing Direct Memory Access (DMA) descriptors

tx bytes

Number of bytes that the phone transmitted

rx bytes

Number of bytes that the phone received

tx packets

Number of packets that the phone transmitted

rx packets

Number of packets that the phone received

tx packets dropped

Number of packets dropped by the phone on transmitting

rx packets dropped

Number of packets dropped by the phone on receiving

tx packet errors

Number of erroneous packets that phone transmitted

rx packet errors

Number of erroneous packets that phone received

tx frames

Number of successfully transmitted MAC Service Data Unit (MSDU)

tx multicast frames

Number of successfully transmitted multicast MSDU

tx retry

Number of MSDU that is successfully transmitted after one or more retransmissions

tx multi retry

Number of multicast MSDU that is successfully transmitted after one or more retransmissions

tx failure

Number of MSDU that is not transmitted successfully due to the number of transmit attempts exceeding the retry limit

rts success

This counter shall increment when a CTS is received in response to a Request to Send (RTS)

rts failure

This counter shall increment when a CTS is not received in response to an RTS

ack failure

This counter shall increment when an Acknowledgment (ACK) is not received

rx duplicate frames

The number of received frame that the Sequence Control field indicates is a duplicate

rx fragmented packets

The number of successfully received MPDU of type Data or Management

Roaming count

Number of times the phone successfully transitions between Access Points (APs) during a single session.

Rx totalPkt

Total number of packets that the phone received

Rx crcErr

Total number of packets that were received with CRC failed

Rx alignErr

Total number of packets between 64 and 1522 bytes in length that were received and that have a bad Frame Check Sequence (FCS)

Rx multicast

Total number of multicast packets that the phone received

Rx broadcast

Total number of broadcast packets that the phone received

Rx unicast

Total number of unicast packets that the phone received

Rx shortErr

Total number of received FCS error packets or Align error packets that are less than 64 bytes in size

Rx shortGood

Total number of received good packets that are less than 64 bytes size

Rx longGood

Total number of received good packets that are greater than 1522 bytes in size

Rx longErr

Total number of received FCS error packets or Align error packets that are greater than 1522 bytes in size

Rx size64

Total number of received packets, including bad packets, that are between 0 and 64 bytes in size

Rx size65to127

Total number of received packets, including bad packets, that are between 65 and 127 bytes in size

Rx size128to255

Total number of received packets, including bad packets, that are between 128 and 255 bytes in size

Rx size256to511

Total number of received packets, including bad packets, that are between 256 and 511 bytes in size

Rx size512to1023

Total number of received packets, including bad packets, that are between 512 and 1023 bytes in size

Rx size1024to1518

Total number of received packets, including bad packets, that are between 1024 and 1518 bytes in size

Rx tokenDrop

Total number of packets that were dropped due to lack of resources (for example, FIFO overflow)

Tx excessDefer

Total number of packets that were delayed from transmitting due to busy medium

Tx lateCollision

Number of times that collisions occurred later than 512 bit times after the start of packet transmission

Tx totalGoodPkt

Total number of good packets (multicast, broadcast, and unicast) that the phone transmitted

Tx collisions

Total number of collisions that occurred while a packet was transmitted

Tx excessLength

Total number of packets that were not transmitted because the packet experienced 16 transmission attempts

Tx broadcast

Total number of broadcast packets that the phone transmitted

Tx multicast

Total number of multicast packets that the phone transmitted

LLDP FramesOutTotal

Total number of LLDP frames that the phone sent out

LLDP AgeoutsTotal

Total number of LLDP frames that timed out in the cache

LLDP FramesDiscardedTotal

Total number of LLDP frames that were discarded when any of the mandatory TLVs is missing, out of order, or contains out of range string length

LLDP FramesInErrorsTotal

Total number of LLDP frames that were received with one or more detectable errors

LLDP FramesInTotal

Total number of LLDP frames that the phone receives

LLDP TLVDiscardedTotal

Total number of LLDP TLVs that are discarded

LLDP TLVUnrecognizedTotal

Total number of LLDP TLVs that are not recognized on the phone

CDP Neighbor device ID

Identifier of a device connected to this port that CDP discovered

CDP Neighbor IP address

IP address of the neighbor device discovered that CDP protocol discovered

CDP Neighbor port

Neighbor device port to which the phone is connected discovered by CDP protocol

LLDP Neighbor device ID

Identifier of a device connected to this port discovered by LLDP discovered

LLDP Neighbor IP address

IP address of the neighbor device that LLDP protocol discovered

LLDP Neighbor port

Neighbor device port to which the phone connects that LLDP protocol discovered

Port information

Speed and duplex information

Remote address

IP address and UDP port of the destination

Local address

IP address and UDP port of the phone

Start time

Internal time stamp indicates when Cisco Unified CM requested that the phone start transmitting packets

Stream status

Indication of whether streaming is active or not

Host name

Unique, fixed name that is automatically assigned to the phone based on the MAC address

Sender packets

Total number of RTP data packets that the phone transmitted since it started this connection. The value is 0 if the connection is set to receive-only mode.

This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold.

Sender octets

Total number of payload octets that the phone transmitted in RTP data packets since it started this connection. The value is 0 if the connection is set to receive-only mode

Sender codec

Type of audio encoding sent by the phone

Sender reports sent *

Number of RTCP Sender Reports transmitted by the phone since the start of the streaming connection

Sender report time sent *

An internal timestamp indicating when the last RTCP (Real-time Transport Control Protocol) Sender Report was sent by the phone during a streaming session

Receiver lost packets

Total number of RTP data packets that have been lost since data reception started on this connection. Defined as the number of expected packets less the number of packets actually received, where the number of received packets includes any that are late or are duplicates. The value displays as 0 if the connection was set to send-only mode.

Avg jitter

Estimate of mean deviation of the RTP data packet interarrival time, measured in milliseconds. The value displays as 0 if the connection was set to send-only mode.

Receiver codec

Type of audio encoding that is used for the received stream

Receiver reports sent *

Number of RTCP Receiver Reports transmitted by the phone since the start of the streaming connection

Receiver report time sent *

An internal timestamp indicating when the last Real-time Transport Control Protocol (RTCP) Receiver Report was sent by the phone during a streaming session

Rcvr packets

Total number of RTP data packets that the phone has received since data reception started on this connection. Includes packets that were received from different sources if this call is a multicast call. The value displays as 0 if the connection was set to send-only mode.

Rcvr octets

Total number of payload octets that the device received in RTP data packets since reception started on the connection. Includes packets that were received from different sources if this call is a multicast call. The value displays as 0 if the connection was set to send-only mode.

Cumulative conceal ratio

Total number of concealment frames divided by total number of speech frames received from start of the voice stream

Interval conceal ratio

Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech

Max conceal ratio

Highest interval concealment ratio from start of the voice stream.

Conceal seconds

Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds)

Severely conceal seconds

Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream

Latency *

Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received.

Max jitter

Maximum value of instantaneous jitter, in milliseconds.

Sender size

RTP packet size, measured in milliseconds, for the transmitted stream

Sender reports received *

Number of times RTCP Sender Reports have been received since the start of the streaming connection

Sender report time received *

Most recent time when an RTCP Sender Report was received during a streaming session

Receiver size

The RTP packet size, measured in milliseconds, for the received stream

Receiver discarded

Number of RTP packets that were received from the network but discarded from the jitter buffers

Receiver reports received *

Number of RTCP Receiver Reports received by the phone since the start of the streaming connection

Receiver report time received *

An internal timestamp indicating when the last RTCP Receiver Report was received by the phone during a streaming session

Rcvr encrypted

Indicates if the receiver stream is using encryption

Sender encrypted

Indicates if the sender stream is using encryption

Sender frames

Number of video frames that the phone has transmitted since the video stream opened

Sender partial frames

Number of P-frames sent by the phone

Sender iframes

Number of I-frames sent by the phone

Sender IDR frames

Number of Instant Decoder Refresh (IDR) frames that the phone has transmitted since the video stream opened. IDR frames are used in video transmission.

Sender frame rate

Rate at which video frames are transmitted (frames per second)

Sender bandwidth

Bandwidth of the transmitted video stream in kbps

Sender resolution

Resolution of the video stream transmitted by the phone

Rcvr frames

Number of frames that the phone has received since the video stream opened

Rcvr partial frames

Number of P-frames received by the phone

Rcvr iframes

Number of I-frames received by the phone

Rcvr IDR frames

Number of IDR frames that the phone has received since the video stream opened

Rcvr iframes req

Number of requested IDR frames received

Rcvr frame rate

Rate at which video frames are received (frames per second)

Rcvr frames lost

Number of RTP packets that were expected but not received by the phone during a voice or video stream

Rcvr frame errors

Number of frames received by a phone that contain errors detected during frame validation

Rcvr bandwidth

Bandwidth of the received video stream in kbps

Rcvr resolution

Resolution of the video stream received by the phone

MOS-LQ

Score that is an objective estimate of the mean opinion score for listening quality (MOS-LQ) that rates from 5 (excellent) to 1 (bad). It is a metric used to estimate the quality of voice communication in VoIP networks, reflecting the conversational quality experienced by users during a call.

The MOS-LQ score can vary based on the type of codec that the phone uses.

MOS-CQ

Score that is an objective estimate of the mean opinion score for conversational quality (MOS-CQ) that rates from 5 (excellent) to 1 (bad). It is a metric used to estimate the quality of voice communication in VoIP networks, reflecting the conversational quality experienced by users during a call.

The MOS-CQ score can vary based on the type of codec that the phone uses.

Domain

Domain that the phone resides in

Sender joins

Number of times the sender endpoint has joined the media session or stream during a call or video session

Rcvr joins

Number of times the receiver endpoint has joined the media session or stream during a call or video session

Byes

Number of "Bye" frames

Sender start time

The timestamp when the phone joined or started transmitting data in a multicast flow.

Rcvr start time

The timestamp when the phone started receiving or joined the stream

Row status

Indicates if the phone is streaming

Sender tool

Type of audio encoding used for the stream

Sender reports

RTCP Sender Reports

Sender report time

Last time at which an RTCP Sender Report was sent

Rcvr jitter

Maximum jitter of stream

Receiver tool

Type of audio encoding used for the stream

Rcvr reports

Number of times this streaming statistics report has been accessed from the web page

Rcvr report time

Internal time stamp indicating when this streaming statistics report was generated

Is video

Indicates if the call was a video call or audio only

Call ID

Identification of the call

Group ID

Identification of the group that the phone is in