webex-logoHelp Center
search-iconclose icon
  • Get started
  • What's new
  • Help by product
  • For administrators
  • Adoption
  • Support
    • Dansk
    • Deutsch
    • English language tick
    • Español
    • Français
    • Italiano
    • Nederlands
    • Português
    • Pyccĸий
    • Svenska
    • Tϋrkçe
    • 한국어
    • 日本語
    • 简体中文
    • 繁體中文
    • Română
    • Magyar
    • Polski
    • Čeština
    • Български
    • Norsk
    • Hrvatski
    • Srpski
    • Українська
    • العربية
    • עברית
    • Suomi
    • Slovenščina
    • Slovenský
  • Home
  • /
  • Article
Was this article helpful?
close

Thanks for your feedback.

April 30, 2024 | 9713 view(s) | 15 people thought this was helpful
How Do I Remove the Temporary File Solution Client Manually?
list-menuFeedback?
This document provides instructions for manually uninstalling the Temporary File Solution (TFS) client, which will also disclose Webex's typical installation locations. It includes a batch file to streamline the process of removing TFS from all Webex services.

ANSWER

Download:

  • rmwbxtfs.zip
To manually uninstall the TFS client:
  1. Click Start > Run, type CMD, hit the enter key, or press OK.
  2. At the command prompt, type the following text exactly as shown and press enter:  attrib -s -h C:\DOCUME~1\%USERNAME%\LOCALS~1\TEMPOR~1
  3. Minimize or close the Command window and navigate via Windows to: C:\Documents and Settings\<USERPROFILE>\Local Settings\Temporary Internet Files
  4. Delete any/all of the following files if they are present:
    • Webexmc
    • Webexsc
    • Webexsac
    • Webexec
    • Webextc
    • Webex.ini
How to capture logs:
  1. Open rmwbxtfs.zip, double-click on rmwbxtfs.bat and then follow the prompts.
Note:
If you need to re-hide the folders, launch a command prompt and type: attrib +s +h C:\DOCUME~1\%USERNAME%\LOCALS~1\TEMPOR~1.

Supported OS/Version
Windows 10 / 11

Supported Cisco Webex Product Version
All Cisco Webex meeting service versions

Was this article helpful?
Was this article helpful?
PricingWebex AppMeetingsCallingMessagingScreen Sharing
Webex SuiteCallingMeetingsMessagingSlidoWebinarsEventsContact CenterCPaaSSecurityControl Hub
HeadsetsCamerasDesk SeriesRoom SeriesBoard SeriesPhone SeriesAccessories
EducationHealthcareGovernmentFinanceSports & EntertainmentFrontlineNonprofitsStartupsHybrid Work
DownloadsJoin a Test MeetingOnline ClassesIntegrationsAccessibilityInclusivityLive & On-Demand WebinarsWebex CommunityWebex DevelopersNews & Innovations
CiscoContact SupportContact SalesWebex BlogWebex Thought LeadershipWebex Merch StoreCareers
  • X
  • LinkedIn
  • Facebook
  • Youtube
  • Instagram
Terms & ConditionsPrivacy StatementCookiesTrademarks
©2025 Cisco and/or its affiliates. All rights reserved.
Terms & ConditionsPrivacy StatementCookiesTrademarks