How Do I Remove the Temporary File Solution Client Manually?

This document provides instructions for manually uninstalling the Temporary File Solution (TFS) client, which will also disclose Webex's typical installation locations. It includes a batch file to streamline the process of removing TFS from all Webex services.

ANSWER

Download:

To manually uninstall the TFS client:
  1. Click Start > Run, type CMD, hit the enter key, or press OK.
  2. At the command prompt, type the following text exactly as shown and press enter:  attrib -s -h C:\DOCUME~1\%USERNAME%\LOCALS~1\TEMPOR~1
  3. Minimize or close the Command window and navigate via Windows to: C:\Documents and Settings\<USERPROFILE>\Local Settings\Temporary Internet Files
  4. Delete any/all of the following files if they are present:
    • Webexmc
    • Webexsc
    • Webexsac
    • Webexec
    • Webextc
    • Webex.ini
How to capture logs:
  1. Open rmwbxtfs.zip, double-click on rmwbxtfs.bat and then follow the prompts.
Note:
If you need to re-hide the folders, launch a command prompt and type: attrib +s +h C:\DOCUME~1\%USERNAME%\LOCALS~1\TEMPOR~1.

Supported OS/Version
Windows 10 / 11

Supported Cisco Webex Product Version
All Cisco Webex meeting service versions

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