I Can't Edit Users in the Cisco Webex Site Administration Page

I can't edit users in the Cisco Webex Site Administration page.

When I try to edit a user's account in Site Administration the fields are grayed out.

The Add Users link is missing on my Cisco Webex Site Administration page.



Cause:
When a Cisco Webex meeting site is tightly coupled with Cisco Jabber, all account management must be performed in the Cisco Webex Messenger Org Admin tool. This includes adding or editing existing accounts.

Solution:

To add or modify a host account, use the Cisco Webex Messenger Org Admin tool. See the following article for steps to login to Org Administration: WBX45939 - How Do I Log in to the Org Admin Interface?.

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