Unable to Edit the Country/Region Code for My Phone Numbers on the Preferences Screen

Unable to edit the Country/Region code for my phone numbers on the preferences screen.

Unable to change the country code of my phone numbers.


The Global call-back teleconferencing feature must be enabled at the site and user level to select other country/region codes on the Preferences screen, under My Phone Numbers.

Site Administrators only

To enable global call-back for a host account:

  1. Log in to Webex Meetings Site Administration.
  2. On the Site Information page, ensure there is a green check mark beside Global call-back teleconferencing:
Note: If the desired option is not available on your site, contact your company’s Webex Site Administrator or Cisco Support for further assistance.
  1. Go to User Management > Edit User.
  2. Enter your search criteria into the Username: or Email: field, then click the Search button.
  3. Click the name of the account that needs to be modified.
  4. Scroll down to the Telephony privilege: section.
  1. Check the Global call-back teleconferencing box to allow call-back to dial international numbers.
  2. Scroll to the bottom of the page, then click Update.

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