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    March 28, 2025 | 6002 view(s) | 26 people thought this was helpful
    Unable to Schedule Meetings after Upgrading to a Paid Plan
    list-menuFeedback?

    Unable to schedule meetings after upgrading to a paid plan.

    The record button is missing after upgrading to a paid plan.

    Error: Your account does not include host privileges for this service.  

    Cannot access the account after upgrading to a paid plan.

    Solution:

    Assign PRO Meeting privilege from the admin page:

    1. From the customer view in https://admin.webex.com,
    2. Go to Users, and select the user you want to enable the feature for.
    3. Select Meetings from the tab.
    4. Select your site name.
    User-added image
    1. Select the Webex site for the user's Personal Room.
    2. Under Webex Meetings, check the box for Pro Meeting.
    User-added image
    1. Click Save.

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