Cisco Headsets automatically appear in the Control Hub inventory when they connect to the Webex App. You can further customize your deployed headsets to suit your needs.
View and customize your deployed Cisco Headsets to best serve your users' needs.
Currently, the configurable headset parameters in Control Hub are:
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Firmware channel (all headset models)
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Radio range (560 Series)
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Audio bandwidth (560 Series)
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Bluetooth (560 Series)
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Conference (560 Series)
All other parameters are read-only at this time. Users can manually adjust their headset settings through Webex App or the Cisco Headsets mobile app.
 | Parameters for the Bang & Olufsen Cisco 980 don't appear in Control Hub at this time. |
| Category | Parameter | Field type | Default | Description |
|---|---|---|---|---|
| Audio | Microphone Gain | Slider | Default | Gain controls how loud the user sounds to other people on the call. 0 means users sound quiet while 20 means users sound much louder. |
| Audio | Sidetone | Pull-down menu | Low | Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones. |
| Audio | Speaker Volume | Slider | 7 | Speaker volume controls the level of sound in the headset. |
| Audio | Equalizer | Pull-down menu | Default | Controls the Equalizer settings. Warmer settings mean users hear more bass in their headsets, while a brighter setting means users hear more treble. |
| Firmware | Channel | Pull-down menu | Stable | Controls which firmware channel is used to upgrade the headset. Stable delivers the most recently Beta tested and released version to your device. This is the only channel supported by TAC. Beta delivers software for early field trials of new features under development. Preview delivers software that is expected to be in the next stable release. |
| Category | Parameter | Field type | Default | Description |
|---|---|---|---|---|
| Audio | Microphone Gain | Slider | Default | Gain controls how loud the user sounds to other people on the call. 0 means users sound quiet while 20 means users sound much louder. |
| Audio | Sidetone | Pull-down menu | Low | Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones. |
| Audio | Speaker Volume | Slider | 7 | Speaker volume controls the level of sound in the headset. |
| Audio | Equalizer | Pull-down menu | Default | Controls the Equalizer settings. Warmer settings mean users hear more bass in their headsets, while a brighter setting means users hear more treble. |
| Firmware | Channel | Pull-down menu | Stable | Controls which firmware channel is used to upgrade the headset. Stable delivers the most recently Beta tested and released version to your device. This is the only channel supported by TAC. Beta delivers software for early field trials of new features under development. Preview delivers software that is expected to be in the next stable release. |
| Category | Parameter | Field type | Default | Description |
|---|---|---|---|---|
| Audio | Bandwidth | Pull-down menu | Wide Band | Bandwidth controls the Digital Enhanced cordless Telecommunications (DECT) codec in the Cisco Headset 560 Series. For more information, see How to Deploy DECT at Work for the Cisco Headset 560 Series. |
| Audio | Conference | Pull-down menu | Enable | Controls the use of the conferencing feature on the Cisco Headset 560 Series. Conferencing allows up to three guest headsets to pair with the same base at once. |
| Audio | Microphone Gain | Slider | Default | Gain controls how loud the user sounds to other people on the call. 0 means users sound quiet while 20 means users sound much louder. |
| Audio | Sidetone | Pull-down menu | Low | Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones. |
| Audio | Speaker Volume | Slider | 7 | Speaker volume controls the level of sound in the headset. |
| Audio | Equalizer | Pull-down | Default | Controls the Equalizer settings. Warmer settings mean users hear more bass in their headsets, while a brighter setting means users hear more treble. |
| Base | Bluetooth | Pull-down menu | On | Enables or disables Bluetooth connectivity on the Cisco Headset 560 Series Multibase. |
| Base | Radio Range | Pull-down menu | Medium range | Controls the maximum distance between the Cisco Headset 560 Series and its base. For more information, see How to Deploy DECT at Work for the Cisco Headset 560 Series. |
| Firmware | Channel | Pull-down menu | Stable | Controls which firmware channel is used to upgrade the headset. Stable delivers the most recently Beta tested and released version to your device. This is the only channel supported by TAC. Beta delivers software for early field trials of new features under development. Preview delivers software that is expected to be in the next stable release. |
| Category | Parameter | Field type | Default | Description | ||
|---|---|---|---|---|---|---|
| Audible | End call | Pull-down | Voice | Determines the audible notification users hear when they end a call. | ||
| Audible | Incoming calls | Pull-down | Voice | Determines the audible notification users hear when they have an incoming call. | ||
| Audible | Call rejected | Pull-down | Voice | Determines the audible notification users hear when they reject an incoming call. | ||
| Audible | Waiting | Pull-down | Voice | Determines the audible notification users hear when they have a Webex meeting they can join. | ||
| Audible | Language | Pull-down | English (United States) | Determines the audio notification language.
| ||
| Audible | Battery | Pull-down | Voice | Determines the audible notification users hear when the headset battery is low. | ||
| Audible | Power On | Pull-down | Voice | Determines the audible notification users hear when they turn on their headset. | ||
| Audible | Power Off | Pull-down | Voice | Determines the audible notification users hear when they turn off their headset. | ||
| Audible | Mute On | Pull-down | Voice | Determines the audible notification users hear when they mute their headset. | ||
| Audible | Mute Off | Pull-down | Voice | Determines the audible notification users hear when they unmute their headset. | ||
| Audible | Mute Reminder | Pull-down | Voice | Determines the audible notification users hear when they talk while muted. | ||
| Audio | Sidetone | Pull-down | Adaptive | Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones. | ||
| Audio | Speaker Volume | Slider | 5 | Speaker volume controls the level of sound in the headset. | ||
| Firmware | Channel | Pull-down menu | Stable | Controls which firmware channel uses to upgrade the headset. Stable delivers the most recently tested and released version to your device. Beta delivers software for early field trials of new features under development. TAC doesn't support this channel. Preview delivers software that is expected to be in the next stable release. TAC doesn't support this channel. | ||
| General | Call End | Pull-down menu | True | Controls whether to end or answer calls when you place or remove your headset from the base. | ||
| General | Multifunction Button | Pull-down | Music | Controls the multifunction button setting. Music
Assistant
|
| Category | Parameter | Field type | Default | Description | ||
|---|---|---|---|---|---|---|
| Audible | End call | Pull-down | Voice | Determines the audible notification users hear when they end a call. | ||
| Audible | Ignore calls | Pull-down | Voice | Determines the audible notification users hear when they ignore a call. | ||
| Audible | Incoming calls (1) | Pull-down | Voice | Determines the audible notification users hear when they have an incoming call. | ||
| Audible | Incoming calls (2) | Pull-down | Voice | Determines the audible notification users hear when they have a second incoming call. | ||
| Audible | Call rejected | Pull-down | Voice | Determines the audible notification users hear when they reject an incoming call. | ||
| Audible | Language | Pull-down | English (United States) | Determines the audio notification language.
| ||
| Audible | Battery | Pull-down | Voice | Determines the audible notification users hear when the headset battery is low. | ||
| Audible | Power On | Pull-down | Voice | Determines the audible notification users hear when they turn on their headset. | ||
| Audible | Power Off | Pull-down | Voice | Determines the audible notification users hear when they turn off their headset. | ||
| Audible | Mute On | Pull-down | Voice | Determines the audible notification users hear when they mute their headset. | ||
| Audible | Mute Off | Pull-down | Voice | Determines the audible notification users hear when they unmute their headset. | ||
| Audible | Mute Reminder | Pull-down | Voice | Determines the audible notification users hear when they talk while muted. | ||
| Audio | Active Noise Cancellation | Pull-down | Adaptive | Controls how much noise cancellation users experience. | ||
| Audio | Sidetone | Pull-down | Adaptive | Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones. | ||
| Audio | Speaker Volume | Slider | 5 | Speaker volume controls the level of sound in the headset. | ||
| Firmware | Channel | Pull-down menu | Stable | Controls which firmware channel uses to upgrade the headset. Stable delivers the most recently tested and released version to your device. Beta delivers software for early field trials of new features under development. TAC doesn't support this channel. Preview delivers software that is expected to be in the next stable release. TAC doesn't support this channel. |
| 1 | From the customer view in https://admin.webex.com/, go to Devices. |
| 2 | Select a device from the inventory. |
| 3 | Click All Configurations. |
| 4 | In the window, click through the settings categories to find the setting you want to change. |
| 5 | Configure the desired setting. |
| 6 | Click Close. Changed settings apply automatically when you close the window. |
Setting parameters are pulled from the device firmware so you can select and modify a variety of headset models at the same time. For example, if you select a Cisco Headset 730 and a Cisco Headset 560, parameters for both models appear and apply to the respective headsets.
| 1 | From the customer view in https://admin.webex.com/, go to Devices. |
| 2 | Select one or more devices from the inventory. |
| 3 | Click Edit. |
| 4 | On the right panel, select Device Configurations. |
| 5 | Select the category and settings you want to configure. |
| 6 | Click Next. |
| 7 | Review your changes and click Apply. |
| This task details firmware management for a group of headsets. You can set the firmware channel for individual headsets through the All Configurations menu on the device page. |
| 1 | From the customer view in https://admin.webex.com/, go to Devices. |
| 2 | Select one or more devices from the inventory. |
| 3 | Click Edit. |
| 4 | On the right panel, select Device Configurations. |
| 5 | Select Firmware and select a firmware channel from the pull-down menu. |
| 6 | Click Next. |
| 7 | Review your changes and click Apply. |
