Video requirements

Requirements for standard video (360p)

Webex video works with any computer that complies with the standard Webex Meetings , Webex Webinars, Webex Training, or Webex Support requirements. To to reach the video resolution of 360p, your computer must meet the following minimum requirements:

  • CPU: dual-core processor

  • RAM: 1 GB RAM

  • Camera: a high-definition video capable web camera.

Requirements for high-definition video (720p)

To send or receive high-definition video (up to 720p), your computer must meet the following minimum requirements:

  • CPU—Windows platform must meet one of the following specifications:

    The physical core is a quad-core processor. (Recommended)

    Both the physical and virtual processors are dual core CPUs with a frequency of 1.6Ghz or greater. (Minimum)

    The physical core is a dual-core CPU and the virtual core is a single-core CPU, both with a frequency of 2.8Ghz or greater. (Minimum)

  • CPU—Mac platform must meet one of the following specifications:

    The physical core is a quad-core processor. (Recommended)

    Both the physical and virtual processors are dual core CPUs with a frequency of 1.2Ghz or greater. (Minimum)

    The physical core is a dual-core CPU and the virtual core is a single-core CPU, both with a frequency of 2.4Ghz or greater. (Minimum)

  • RAM: 1 GB RAM

    We recommend 2–4 GB.

  • Camera: a high-definition video capable web camera.

Requirements for full high-definition video (1080p)

To send or receive full high-definition video (up to 1080p), your computer must meet the following minimum requirements:

  • CPU—Windows specifications:

    A CPU with 4 physical cores and a frequency of 1.4 GHz.

  • CPU—Mac must meet one of the following specifications:

    A CPU with 4 physical cores and a frequency of 2 GHz (recommended)

    A CPU with 8 physical cores at any frequency (minimum).

  • RAM—Windows: 4 GB

  • RAM—Mac 1 GB if using a quad-core CPU at 2 GHz. 4 GB if using a CPU with 8 cores.

  • Camera: a full high-definition video capable web camera.

Video feature support

Feature

Description

Webex Meetings

Webex Events

Webex Training

Webex Support

Up to full high-definition resolution (1080p)

Video resolution can go up to full high-definition 1080p resolution (1920×1080).

Yes

Yes

Yes

No

Up to high-definition resolution (720p)

Video resolution can go up to high-definition 720p resolution (1280×720).

Yes

Yes

Yes

No

Up to high-quality resolution (360p)

Video resolution can go up to high-quality 360p resolution (640×360).

Yes

Yes

Yes

Yes

Full-screen video view

Full-screen video view with high-definition or high-quality video display (depending on monitor size) and five video thumbnails.

Yes

Yes

Yes

Yes (but does not include video thumbnails)

Expanded full-screen video view

Expand the active speaker to the whole screen, which also allows high-definition video to be received.

Yes

Yes

Yes

No

Active speaker video display in full-screen sharing view

Floating active speaker video display when sharing in full-screen view.

Yes

Yes

Yes

In full-screen view, the CSR views video in a separate panel; the customer views video in an embedded area of the customer console.

Video self-view in full-screen sharing view

View self-view video in the main video display when sharing in full-screen view. Start or stop sending video from the self-view video window.

Yes

Yes

Yes

No

Active speaker switching

Automatic video switching to the loudest active speaker.

Yes

Yes

Yes

No

Video thumbnails

Video-based participant list with video thumbnails.

Yes

Yes

Yes

No

Auto-adjust Video

Automatic configuration of participants' video quality according to available network bandwidth.

Yes

Yes

Yes

Yes

Camera hot plug-in

Attendees can connect and switch web cams while in a meeting.

Yes

Yes

Yes

Yes

Lock video

Presenter can determine whose video will be displayed to all participants.

Yes

Yes

Yes

No

High-definition video decode offloading to GPU

Supported GPU chipsets can offload decode processing from the host CPU.

Yes

Yes

No

No