March 11, 2026 | 18084 view(s) | 39 people thought this was helpful

Webex App | Change your call queue status

list-menuFeedback?
When your administrator makes you a member of a call queue, you can check and change your call queue status in Webex App.

When a call comes into your call queue, you'll receive a notification in the app and can answer the call from there. The call is also included in your call history.

1

Open Webex and sign in.

2

From the footer of your app, click Join agent to queue iconQueues.

Your current status is displayed in the footer and you can see all of the call queues you're part of from there.
3

Under Sign in to receive calls, click Sign in.

4

From the Agent status drop-down menu, select your status:

  • Available—You're ready to receive calls.

  • Unavailable—You're not available to receive calls.

  • Wrapping up—You're near the end of your shift but you can still receive calls.

5

Join or unjoin a queue by toggling it on or off.

1

Open Webex and sign in.

2

Tap your profile picture, and then tap Call Queues.

You only see the Call Queues section if you're a member of a call queue.

3

Tap Sign in and then change your status

  • Available—You're ready to receive calls.

  • Unavailable—You're not available to receive calls.

  • Wrapping Up—You're near the end of your shift but you can still receive calls.

4

Tap Join queue and then toggle queues to join or unjoin queues.

Was this article helpful?
Was this article helpful?
PricingWebex AppMeetingsCallingMessagingScreen Sharing
Webex SuiteCallingMeetingsMessagingSlidoWebinarsEventsContact CenterCPaaSSecurityControl Hub
HeadsetsCamerasDesk SeriesRoom SeriesBoard SeriesPhone SeriesAccessories
EducationHealthcareGovernmentFinanceSports & EntertainmentFrontlineNonprofitsStartupsHybrid Work
DownloadsJoin a Test MeetingOnline ClassesIntegrationsAccessibilityInclusivityLive & On-Demand WebinarsWebex CommunityWebex DevelopersNews & Innovations
CiscoContact SupportContact SalesWebex BlogWebex Thought LeadershipWebex Merch StoreCareers
  • X
  • LinkedIn
  • Facebook
  • Youtube
  • Instagram
Terms & ConditionsPrivacy StatementCookiesTrademarks
©2026 Cisco and/or its affiliates. All rights reserved.
Terms & ConditionsPrivacy StatementCookiesTrademarks