We wanted to expand the capabilities of our devices and make them into multiactivity devices which can cover all the needs in your workday. With this in mind, it was important to renew our user experience. One of the core changes is the operating system's ability to run multiple apps at the same time. You can easily switch between a web app, whiteboard, and your ongoing meeting.

We want to update all admins on the plan for the full release of RoomOS 11 and the plan to turn it on as the default operating system moving forward. As of November 2022, we will officially move to RoomOS 11 as the default experience for all customer deployments using cloud software. This applies to the software release RoomOS November 2022 and newer.

The RoomOS 11 experience is the default user experience on Board Pro 55, Board Pro 75, Desk Mini, and Room Bar.

RoomOS 11 experience is supported on Webex registered devices and devices that are linked with Edge for Devices with cloud-managed software upgrade enabled.

Administrators can toggle on the new user experience for the following devices:

  • Board Series

  • Webex Desk and Desk Pro

  • Room Series

For a full list of limitations, check the limitations tab in this article.

There may be features, functionality, or training needs which means your organization can’t move to RoomOS 11 right when it’s released. If this is the case, you can keep your devices on their current software as longs as it's supported. You can use Advanced software control to set your devices to stay on the software release they're on before RoomOS November 2022 is released. You can then move your devices over to RoomOS 11 when those issues are resolved.

RoomOS 11 experience is not supported on:

  • Room USB

  • Webex on Flip

  • Room Panorama

Basic navigation
Access the home screen and any open apps, swipe up from the bottom handle and select the preview that you want to open.

If there are more buttons than available space on the home screen you’ll see dots under the buttons. Swipe to right to see more buttons.

Some apps open as dialogs. If the dialog is in the way of something you want to see on the screen you can touch and hold the top part of the window and move it sideways.

To see the device’s contact information tap the device name in the top left corner on the home screen.

Task switcher

Task switcher is the place to access the home screen and the apps you have open on the device. You can view any apps whether you’re in a call or using your device for other tasks.

While you’re in a call, your call will stay on the screen as a small floating window. This way you can privately access other apps on your device, for example, while someone is presenting and you want to look something up on the side. You can drag and drop the call window to another place on the screen so it doesn’t get in the way of what you want to see on your laptop screen.

Close apps

To close a full screen app swipe up from the bottom of the screen to open the task switcher. Then swipe up on the preview image of the app you want to close.

Tap outside a dialog to close it.

Control Panel

To open the control panel swipe from the right side of the screen. You can open it at any time, no matter what other apps you are using at the time. Device settings are available from the control panel.

In the Control panel you can find:

  • Self-view

  • Camera settings

  • Microphone options

  • Do not disturb mode

  • Standby

  • Screen brightness

  • Device volume/Speakers

  • Access to device settings

  • End session (when you have created whiteboards or annotations)

Now, you can open the Settings menu when you’re in a call without it interrupting you from following what’s going on. The Settings menu opens as a dialog on top of your call and you can make the changes you need, such as connecting to a Bluetooth headset, without missing a beat.

When you connect a Board Pro or a Room Series device to a Room Navigator or Touch 10, you get the RoomOS 11 user interface on the touch controller, too. Certain features have been changed or moved on the touch controller interface, in line with the RoomOS 11 user experience. These changes include, but are not limited to:

  • The volume controls for your device are now on the touch controller's screen in the bottom right corner.

  • The Control Panel opens in a new screen. You access it by tapping a button in the upper right corner of the home screen. Device settings opens via a button in the Control Panel.

  • All the Call controls have been grouped together into one convenient screen, which opens automatically when you connect to a call. You can access the Control Panel and Device settings at any time and return to the Call controls without interrupting your call.

  • Camera controls are available from the Control Panel, both in and out of calls. You can also adjust settings and the position of your selfview from the Camera controls screen.

  • Buttons for the participants list, selfview, sharing, and layouts have been moved to Call controls so that they are easier to access in-call. Some new buttons have been added, like Reactions, and other options have been grouped together under a button labeled More.


Any whiteboards you create in one session are open as separate apps. To switch between whiteboards swipe up from the bottom of the screen and tap a preview image to open that whiteboard.


Files is a new app where you'll find the whiteboards you have created on the device. But you can also access other files that may be available for you on your device.

If you connect a Webex App space from the app to your device, you can open files shared in that space from Files.

Call controls

Tap the screen to bring up call controls during a call.

All the controls you need in a call are in the same place in the bottom of the screen.

You'll find:

  • Webex Assistant for closed captions (Host only)

  • Layout

  • Self-view and camera controls

  • Call controls

  • Participant list

Share in a call

We have made changes to how you can share content in a call.

When you tap the Share button in call, a window opens. You can choose from any sources connected to your device.

These can be:

  • Computer

  • Proximity app

  • Guest share

  • Start sharing a new whiteboard

  • Files from a Webex app space if a space is open on the device

If you have a laptop connected to the device with an HDMI or a USB-C cable, that will be the first option. Select an option and tap Share now.

Tap Stop share on your device’s screen to stop sharing.

Show me in front of a presentation

You can show yourself in front of the share while presenting, just like when you are presenting in a meeting room. Tap Share in the call controls and toggle on Show me in front of presentation, and select where you want to be on the screen. Then tap Share now. Your camera needs to be open for this option.

View your laptop screen on the device

You can use your device as an extension for your laptop screen. You'll find the laptop screen in the task switcher just like the other apps you’re using.

You can view your laptop screen also while you’re in a call. After you select to view your laptop screen, you see the call and presentation in a filmstrip. To make the laptop preview smaller and the call larger, drag down from the handle that’s on top of the laptop preview.

You can tap and drag the filmstrip to change it to a small floating window, and drag and drop the floating window to one of the designated areas on the screen. Then it won't get in the way of what you want to see on your laptop screen.

This works when your laptop is connected to the device with a HDMI or USB-C cable.


We have moved the Layout menu button to the call controls so it’s easier to access while you’re in a call. You can still find a selection of layouts to choose one that fits your meeting style.

If interactive content, such as whiteboards or annotations, is shared in a call the layout automatically changes to the stacked option. This gives the best view of the content being shared.

Administrators can toggle on RoomOS 11 experience for Boards, Desk, and Room Series devices in their organization.

From the customer view on https://admin.webex.com, go to Devices and Settings. Under RoomOS 11 UI Experience you can toggle the new experience as the default for:

  • All Board and Desk Series devices

  • All Board, Desk, and Room Series devices

To preview the new experience on individual devices, set one of these device configurations:

  • For Board and Desk Series devices set UserInterface Concept Tablet Mode to Compositor, or

  • For Board, Desk, and Room Series devices set UserInterface Concept Mode to Compositor

See the Device configurations article on how to change configurations on devices.

Caveats in RoomOS October 2022

Fixed in RoomOS November Beta

Creating and editing camera presets has to be done via the xAPI


Room booking functionality (inside rooms) is not yet supported


Room signage on multi-screen systems shows on one screen only


People focus works on single screen systems only

No support yet for video matrix


Room Panorama, Room USB, and Samsung Flip not supported yet

Classroom, briefing room, and presenter track features not supported yet


Unbind feature missing from Room Navigator


Broadcast mode not supported yet

HDCP is unstable

Pips, including selfview, shown in first screen only

Virtual sources not supported yet


xAPI commands not available in RoomOS October 2022 when RoomOS 11 is enabled

xAPI command


xCommand UserInterface Message Alert Display

Alert shows up only on controller. Should be visible on both controller and screen.

Fixed in RoomOS November Beta.

xCommand UserInterface Message TextLine Display

TextLine only visible on controller. It should only be shown on passive screen.

On Desk Series TextLine disappears when you tap the screen.

Fixed in RoomOS November Beta.

xCommand Video Matrix

Work in progress.

xCommand Video Selfview Set OnMonitorRole: Second/third

Doesn't move selfview to second and third screen.

Work in progress.

xConfiguration Audio Input ... VideoAssociation

Inputs not muted if associated video input is not shown in any layout.

Fixed in RoomOS November Beta.

xConfiguration Output Connector [] MonitorRole Recorder

Fixed in RoomOS November Beta.

xConfiguration UserInterface Accessibility IncomingCallNotification

Fixed in RoomOS November Beta.

xConfiguration UserInterface OSD Mode

Work in progress.

xConfiguration UserInterface OSD Output

Fixed in RoomOS November Beta.

xConfiguration UserInterface SettingsMenu Visibility

Work in progress.

xConfiguration Video Monitors

Fixed in RoomOS November Beta.

xConfiguration Video Selfview Default OnMonitorRole

Not able to move selfview pip from screen 1.

Work in progress.

xConfiguration Video Selfview OnCall Mode/Duration

Fixed in RoomOS November Beta.