Cisco Webex Meetings Desktop App Installation Matrix
The Webex Meetings desktop app can be downloaded automatically or manually, or it can be mass deployed by your site administrator. How you get it may vary by computer or Webex site settings. Review the matrix to understand your installation.
The Webex Meetings desktop app and Productivity Tools has two separate packages for WBS39.10 and later versions. For more information see the Webex Meetings Desktop App and Productivity Tools Installation Matrix .
WBS33 Users with Webex Productivity Tools
|
Previous Installation Method |
How to Get New Desktop App |
Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs) |
Computer Admin Rights Needed? |
|---|---|---|---|
|
Manually download and install |
Manually download and install the new package |
Follows site admin integration settings |
Yes |
|
Automatic upgrade (Auto-update ON in site admin) |
Follows site admin integration settings |
No | |
|
Stay on current version of Webex Productivity Tools (Auto-update OFF in site admin) |
None |
N/A | |
|
MSI mass deployment |
Mass deployed with new desktop app MSI |
Follows the parameters specified in the command line |
No |
|
Automatic upgrade (Auto-update ON in site admin) |
Follows the parameters specified in the command line for 1st deployment |
No | |
|
Stay on current version of Webex Productivity Tools (Auto-update OFF in site admin) |
None |
N/A |
WBS33 Users without Webex Productivity Tools
|
Previous Installation Method |
How to Get New Desktop App |
Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs) |
Computer Admin Rights Needed? |
|---|---|---|---|
|
Automatic download or manual meeting application installation |
When Windows users sign in to a Webex Meetings site and start or join a meeting, the desktop app is automatically downloaded and launched after the meeting. (The auto download and installation is default ON for every site) |
Follows site admin integration settings |
No |
|
Mac users will only get the new in-meeting app |
None |
No | |
|
MSI mass deployment |
Manually download and install the new package |
Follows site admin integration settings |
Yes |
|
Mass deployed with new desktop app MSI |
Follows the parameters specified in the command line |
No |
New Webex Sign-in Users that Never had Productivity Tools or the Desktop App(WBS33.2 and later installers)
If users do have a WBS33 or later version of Webex Productivity Tools or the desktop app installed, they will stay on their current version. They will not automatically get the latest version of the desktop app.
|
Previous Installation Method |
How to Get New Desktop App |
Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs) |
Computer Admin Rights Needed? |
|---|---|---|---|
|
None |
When Windows users sign in to a Webex Meetings site and start or join a meeting, the desktop app is automatically downloaded and launched after the meeting. (The auto download and installation is default ON for every site) |
Follows site admin integration settings |
No |
|
Mac users will only get the new in-meeting app | |||
|
MSI mass deployment |
Manually download and install the new package |
Follows site admin integration settings |
Yes |
|
Mass deployed with new desktop app MSI |
Follows the parameters specified in the command line |
No |
New Webex Guest Users that Never had Webex Productivity Tools or the Desktop App (WBS39.4 and later installers)
If users do have a WBS33 or later version of Webex Productivity Tools or the desktop app installed, they will stay on their current version. They will not automatically get the latest version of the desktop app.
|
Previous Installation Method |
Guest experience is provisioned on the Webex site |
How to Get New Desktop App |
Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs) |
Computer Admin Rights Needed? |
|---|---|---|---|---|
|
None |
Available for the site that users join meeting |
When Windows users join a meeting, the desktop app is automatically downloaded and launched after the meeting |
Follows site admin integration settings |
No |
|
Mac users will only get the new in-meeting app | ||||
|
Not Available for the site that users join meeting |
Windows users will only get the new in-meeting app |
N/A |
N/A | |
|
Mac users will only get the new in-meeting app | ||||
|
Manually download and install new package |
Follows site admin integration settings |
Yes | ||
|
Mass deployed with new desktop app MSI to Windows users |
Follows the parameters specified in the command line |
No |
Guest experience is provisioned on the Webex site by default. If guest experience is not available contact Support for assistance.
