For optimal video performance with Cisco Jabber Softphone for VDI, use the recommended settings for Citrix or VMware.
With Citrix XenDesktop and VMware, only full-screen mode is supported on the Linux-based platforms:
-
Cisco Jabber Softphone for VDI—HP Thin Pro and Ubuntu
-
Cisco Jabber Softphone for VDI—Unicon Elux
Citrix XenApp Published Application is supported only on Cisco Jabber Softphone for VDI—Windows, in windows mode only.
Citrix
Cisco Jabber Softphone for VDI supports only the Best resolution (Recommended) display option.

VMware
Cisco Jabber Softphone for VDI—Windows Release 12. 8 (and later) supports the Display Scaling feature for VMware. If you have an earlier version, check your VMware options and ensure that the Allow Display Scaling option is unchecked.
