When you call Cisco Jabber, the app uses your work phone number and displays that work number to the person you call.
You can make calls in different ways, depending on how your account is set up.
A basic Phone Services account allows you to make audio calls using Voice over Internet Protocol (VoIP). Your system administrator can also enable the following features for your account:
A basic Phone Services account allows you to make audio/video calls using Voice over Internet Protocol (VoIP). The video capability is enabled by default. Your system administrator can also enable the Dial via Office feature. This feature allows you to call using your work phone number and your mobile voice network.
Check your account settings to ensure your system administrator has enabled the DVO feature.
Video: Allows you to make video calls.
DVO is only available on iPhone. It is not supported in the collaboration edge environment. A VPN is required to use this feature when you are out of office.
The following table compares the call behavior between VoIP and DVO calls, based on various criteria:
|Networks used||Wi-Fi or mobile data networks||Mobile voice network|
|Maximum number of calls at a time||Two
Only one call is active at a time; the other is automatically placed on hold.
(such as hold or conference)
|Incoming calls||Open in Cisco Jabber||Open in the native phone application|
|Outgoing calls||Cisco Jabber immediately dials the number that you enter.||The corporate calling system calls you back before dialing the number that you enter.|
The following table lists the call settings that you can set up in the Cisco Jabber Settings menu, based on your Phone Services account setup.
|If your account is...||You can modify these Cisco Jabber settings|
Send Automatically: Use this setting to turn automatic video for calls on and off.
Mobile Data Network: Use this setting to automatically turn video on or off when you use a mobile data network.
|Not DVO enabled||Low-Bandwidth Mode: Use this setting to optimize audio if you make VoIP calls while you are connected to a low-bandwidth network.|
Calling Options: Specify whether you want Cisco Jabber to always make VoIP calls, always make calls with your mobile voice network, or automatically select the call method based on your network connection.
Low-Bandwidth Mode: If you select a calling option that uses VoIP, Cisco Jabber displays the Low-Bandwidth Mode setting. Use this setting to optimize audio, if you make VoIP calls while you are connected to a low-bandwidth network.