Integrate teams in Webex with groups in Microsoft 365
When a user creates a team in Webex App they can automatically create and connect the team to a Microsoft 365 group. They can then manage people in the team from Microsoft 365 and use Microsoft Sharepoint folders to save their files.
This integration enables your Webex users to create groups in Microsoft 365 when they create teams in Webex. When you've done the integration, this is how it works for your users.
You'll need admin access to your Microsoft tenant, the MS365 groups feature, and your users in Entra ID. Optionally you can sync users to Webex from your on-premises Active Directory, but first you must sync them to AD from Entra ID.
You'll also need admin access to your Webex organization, to check that users are synced, and to enable content management.
Microsoft 365 requirements
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A Global admin account on your Microsoft tenant.
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Microsoft 365 groups feature.
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Users in Entra ID.
Webex requirements
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A Webex organization and full administrator account.
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Webex messaging entitlement for users (enabled free by default).
You can set up automatic license assignment to make sure that the users get this entitlement when you synchronize them from your directory.
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Users synchronized with Webex in one of these ways:
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Synchronize users from Entra ID to your Webex organization
Read https://help.webex.com/6ta3gz.
You automatically get Webex
externalIdpopulated with EntraobjectId. -
Synchronize users from Entra ID on-premises
With this option, you must first synchronize the
objectIdfrom Entra ID to your on-prem AD, then map the property to theexternalIdin Webex.Read the Deployment guide for Directory Connector to learn how to map AD user attributes to Webex user attributes, then synchronize the groups.
If the user'sexternalIdis successfully synchronized, you can see the External ID property and its value on the user's profile in Control Hub. Otherwise, the External ID property is not shown on the profile. -
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Webex user accounts must be Active (users have signed in to Webex).
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Configure Enterprise Content Management settings for your organization, and enable it for all your users. Read https://help.webex.com/nfia8at. These are the settings that you need:
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Select Microsoft content management.
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Toggle Enable linked folders.
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Enter your Entra ID Tenant Name.
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If required, select the Microsoft Global instance.
You won't see the option to choose the Entra ID instance unless you are also a tenant in a special instance, like Microsoft Germany. This feature is only available for Webex organizations that are tenants in the Microsoft Global instance.
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Before you begin
The essential prerequisite is that the Webex user's externalId property
must match the Entra ID user's objectId property.
There are two ways to create this link on your Webex users:
- Option 1: Synchronize the users from Entra ID into Webex. This is the most direct option.
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Option 2: Directory Connector synchronization. This requires two stages:
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Synchronize the user
objectIdfrom Entra ID to your on-premises Active Directory.The procedure for doing this sync is outside the scope of Webex documentation. Have a read of Microsoft Entra Connect sync: Understanding the architecture and Microsoft Entra Connect sync: Understand and customize synchronization.
You may need to strip some prepended text from the
objectId. Entra adds it during the export.Also, we recommend that you use a new target property in Active Directory, to hold the Entra user's
objectId, to avoid overwriting data in existing properties. -
Use the Directory Connector to synchronize the users from your on-premises Active Directory into Webex.
Make sure to map the AD property that holds the Entra user
objectIdto the WebexexternalIdproperty. You should do a "dry run" sync to test that the property comes into Webex as expected.
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| 1 |
Sign in to Control Hub at https://admin.webex.com and go to the Hybrid page. |
| 2 |
Find the Groups integration card. |
| 3 |
Click View prerequisites. The list is active, and shows green ticks for the complete Content Management prerequisites. If the content management settings are incomplete, Control Hub guides you to the right place to get them done. |
| 4 |
Click Next. |
| 5 |
Read the note about permissions, and then click Authorize. |
| 6 |
Enter your Microsoft admin credentials when prompted. |
| 7 |
Read the list of permissions and click Accept. You see a success message. |
| 8 |
Click Go to settings. Another way to get to the settings page is . |
| 9 |
Slide the switch to Enable Microsoft 365 Groups Integration. |
What to do next
To edit these settings, go to the Hybrid page and find the Groups integration card.
