This option is enabled by default. We recommend not to disable this option unless you're experiencing issues in the following scenarios:

  • You can hear or see other parties, but you cannot be heard or seen

  • You are experiencing unexpected Wi-Fi disconnection issues

Disabling differentiated service for calls may degrade audio and video quality.

Before you begin

Contact your Administrator if you cannot find this option in Cisco Jabber for Android client.


Go to Settings.


Go to Audio and Video.


Tap Enable Differentiated Service for Calls.