Performance monitor counter sends periodic updates every 15 minutes through a webhook on Webex for the predefined counter sets. These sets contain a group of counters. Click on for the details on the counter groups associated with the selected counter set.

Perform the following to enable the real-time counter in the Control Hub:

1. Sign in to the Control Hub at https://admin.webex.com/login.

2. Go to Services → Calling → Dedicated Instance.
3. Click the settings drop-down and click Performance Monitor Counter.
4. In the Performance Monitor Counter window enable the counter and click Update.

   The Performace metrics set1 includes the following groups:

   • System performance counter group
   • Registration counter group
   • Call manager counter group and Call manager system performance counter group

   The performance parameters supported by the API are as below:

   • System details - SystemVersion, InetAddress, Version, Status

   • Registration status - RegisteredPhones, UnregisteredPhones, RejectedPhones, RegisteredGateways, UnregisteredGateways, RejectedGateways, RegisteredMediaDevices, UnregisteredMediaDevices, ccmRejectedMediaDevices, ccmRegisteredCTIDevices, UnregisteredCTIDevices, RejectedCTIDevices, RegisteredVoiceMailDevices, UnregisteredVoiceMailDevices, RejectedVoiceMailDevices

   • Refer to Cisco CallManager for Call Manager counter parameters.
   • Refer to System Counters for system performance counter parameters.
5. Create a Webhook to notify the apps when specific activities occur in Dedicated Instance.

   Use the following resource type and scope in Webhook:

   • Resource type: uc_counters

     See Create a Webhook for more information.

   • Scope: Authorization scope- dedicated-instance-uc:admin_perfmon_read

     See Integrations & Authorization for more information.