Report problem from your phone
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Generate a problem report from your Cisco Wireless Phone 9821.

When you seek for help on phone issues from your administrator, send your device logs to the administrator for troubleshooting.

1

Access the Settings 9821 Settings app icon app.

2

Select Issue and diagnostics > Report problem.

3

Enter the date and time when the issue occurred.

By default, the current date and time are populated, you can further change them.

4

Choose a description from the Problem description list.

5

Press Submit.

6

When the success message is displayed, notify your administrator that a problem report is available.

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