Depending on file size and bandwidth, it can take up to 24 hours for a recording to be ready.

Depending on your organization settings, Webex displays a disclaimer each time that you download or play a recording. Accept the terms of the disclaimer to continue.


Depending on your role, do one of the following:

  • If you're the host, sign in to User Hub, go to the Recordings, and then locate and click the recording that you want to play.
  • If you're an invitee or attendee, select the link in the email sent to you by the host. If the host provided a web link to the recording, paste it into your browser.

When the player appears, select Play.


Use the 10-second fast forward button and 10-second rewind button to find the most important points of a meeting.


If a disclaimer appears, select Accept to accept the terms and continue.

You can also choose to listen only to a certain speaker when playing back a recording.


If the host added chapters to the recording, select one to go directly to the time associated with the chapter.


(Optional) Click one of the following panel icons to show that panel during playback of an MP4 recording.

Panel To show, select
Transcript Transcript
Chapters Chapters
Participants Participants
Chat Chat
Polling Polling
Q & A Q & A

As the host, click Edit edit, then choose which panels you want to appear in the recording.

(Optional) Select Download to save the recording to your computer.

If a disclaimer appears, select Accept to accept the terms and continue.

Recorings in the cloud use the latest version of the MP4 format, which is compatible with all major media players:

If you have issues playing recordings, try using a different app to play them or convert the recording to another format using a third-party video conversion tool, such as FFmpeg.
Table 1. MP4 specifications