Join a Training Session

There is more than one way to join a training session. If you are having difficulties joining a training session, you can troubleshoot the issues that you are facing. For more information, see Cisco Webex Troubleshooting.

If you are unable to make it to your training session, you can contact the session host, or ask if a recording is going to be available. For more information, see How Do I Contact the Host of My Meeting?


Select the join link in your email invitation.


Enter your name, email address, and password, if prompted, and select Join. You can also select the Join by browser link to join using the Webex app.


Sign in to your Webex site and go to Webex Training > Unlisted Sessions.


Enter the 9-digit session number in the text box, enter the password provided in the email invitation, and select Join Now.

Connect to Webex Audio

Webex Training provides the flexibility to connect audio in multiple ways when audio conferencing is turned on. For more information, see Tips and tricks for using audio with Webex.


After you join the training session, select one of the following:

  • Call Me–Enter a phone number, then select Call Me. You'll receive a call and may be prompted to press 1 to connect.
  • I Will Call In–To choose this option, select the Use Phone drop-down list. Dial the phone number shown on your screen. When prompted, use your phone keypad to enter the access code and the Attendee ID shown on your screen.


    Your attendee ID connects your name in the meeting to your audio. If you don’t enter your attendee ID, your audio connection appears as a call-in user in the Participants list, separate from your name, and you can’t control audio from the application.

    If you don't have your attendee ID, press # to wait in the lobby until someone in the meeting lets you in.

  • Call Using Computer–Choose this option to connect to audio using VoIP. To adjust your speaker and microphone settings, select Audio > Speaker/Microphone Audio Test in the menu bar.


To mute or unmute yourself at any time, click the microphone icon.