October 11, 2021


The following are the resolved bugs for this release:

  • Some users are unable to see video from Expert on Demand when using a Webex DX-80 device on a call.

August 31, 2021


FedRAMP Authorization—Expert on Demand is now available to Webex for Government sites.

Known Issue—When the Remote Expert annotates a screen share, the live annotations are not visible to the Expert on Demand user. A similar behavior is seen when both users are using the Webex App on FedRAMP. Check back for updates.

May 27, 2021


The following are the resolved bugs for this release:

  • Photo previews display upside down, when the headset is worn on the left eye.

  • Taking and sending a photo is not available when zoom is enabled.

  • When a remote expert zooms in or out of shared content on a mobile device, the headset user's screen is distorted.

  • Some users are unable to send photos.

  • Some users are signed out after 14 days.

November 13, 2020

Version 1.7.0

The following are the resolved bugs for this release:

  • The camera view appears on the headset even when the remote expert declines a call.

  • Some users see no annotations during a call in a space.

  • The calling screen stays open on the headset after a call is connected.

  • A bad gateway message appears when a headset user declines a call.

  • Some users in the EMEAR region are unable to add users from different organizations to their contacts.

  • Headset users’ shared screens are visible when a call is paused.

  • When a user navigates back from the call screen before a call is connected, the app still tries to connect the call.

  • Users who connect to their network via a proxy server can't use screen sharing and sometimes can't launch the app.

August 7, 2020

Version 1.6.0

The following are the resolved bugs for this release:

  • Users in some regions aren't able to send messages or make calls.

  • When the remote expert stops sharing a whiteboard, the video call ends, and the Webex Expert on Demand app displays unusual behavior.

  • The software encounters an infinite loop while loading recent contacts.

  • Users can't return to the sign-in screen if there is an error while signing in.

  • An error message erroneously states that the device's time and date are incorrect.

June 19, 2020

Version 1.5.1

We've released a new version of Cisco Webex Expert on Demand. For information about new features, check out What’s New in Cisco Webex Expert on Demand.

December 11, 2019

Version 1.4.2

The following are the resolved bugs for this release:

  • Password sign-in field is half covered by the virtual keyboard.

  • Password field gets pushed down and covered by the virtual keyboard when an error message appears.

  • Item numbers used to select items within the application are not properly aligned. Usually occurs after closing the virtual keyboard.

  • Profile photo for incoming caller is not displaying.

  • Virtual keyboard pops up on team member’s page after APP has been revoked from the backend (Home Page).

  • Administrator user can’t send a message to an administrator user of different organization

  • Shows error message on directory search when sign in with Cisco account