View the information in the following sections for how to configure the conference service for your phones.

Enable the conference service

Enable the conference service for your phones so that users can initiate or join multiple-way calls using their phone lines.

1

Access the phone administration web page.

2

Enable the conference service for the phone.

  1. Select Voice > Phone.

  2. In the Supplementary Services section, choose Yes for the Conference Serv parameter.

3

Specify the conference bridge URL for your desired line.

  1. Select Voice > Ext(n).

  2. Enter the Conference Bridge URL in this format:

    user@IPaddress:port
4

Click Submit All Changes.

Enable the host to access the Participants button

By default, the Participants button is available to the host. The host can use the Participants button to view and manage participants.

If you have enabled the Programmable Softkey feature for a phone, make sure to add the Participants button to the Hold Key List. Otherwise, the host won't be able to access the button while the conference call in on hold.

These steps are applicable only to the phones that have programmable softkeys enabled. If your phone doesn't use programmable softkeys, there's no need to change the settings.

1

Access the phone administration web page.

2

Select Voice > Phone.

3

In the Programmable Softkeys section, set the Programmable Softkey Enable to Yes.

4

Add adhocparticipants to the Hold Key List field.

Example:

Hold Key List: Resume|1;endcall|2;newcall|3;adhocparticipants;

5

Click Submit All Changes.

Enable participants to view the participant list

By default, the participants can't view who else is on the conference call. To let your users view the participant list, you must enable their phones to get the list and make sure to properly set the programmable softkeys.

1

Access the phone administration web page.

2

Enable the phone to get the participant list.

  1. Select Voice > Ext(n).

    Ext (n) is the phone line that the user uses for conference calls.

  2. Set Callinfo Subscribe to Yes.

If the phones are set to the default softkey settings, users can access the Participants button after you set Callinfo Subscribe to Yes. Otherwise, follow the next step to add the Participants button to the programmable softkeys.
3

Add the Participants button.

  1. Select Voice > Phone.

  2. In the Programmable Softkeys section, set the Programmable Softkey Enable to Yes.

  3. Add adhocparticipants to the Connected Key List and Hold Key List fields.

    Example:

    Connected Key List: Hold|1;endcall|2;conf|3;adhocparticipants;

    Hold Key List: Resume|1;endcall|2;newcall|3;adhocparticipants;

4

Click Submit All Changes.