The Cisco Headset 720 Series is a pair of headsets that use Bluetooth® connectivity to pair with Cisco soft clients and devices. The Cisco Headset 721 features a single ear cup for extended use and comfort, while the Cisco Headset 722 features a full stereo experience. In addition to full call control, both headsets come with a customizable multifunction button. By default, the Multifunction button controls music playback. However, you can reprogram the button through the Cisco Headsets mobile app to activate a mobile assistant such as Siri or Google Assistant.

The following diagram shows the Cisco Headset 720 Series controls.

Table 1. Cisco Headset 720 Series Buttons

Number

Symbol

Button

Action

1

 Cisco Headset 720 Series power switch Power/Bluetooth switch

  • Turn the headset on and off

  • Pair your headset

2

 up

Volume up

Turn up your volume

3

 Webex button

Webex button

  • Answer, end, reject, hold, and resume calls

  • Bring up the Webex App on your desktop and join a meeting

  • Turn the Busy Light on and off outside of a call

4

 down

Volume down

Turn down your volume

5

 Cisco Headset 720 multifunction button

Multifunction button

Either:

  • Play, pause, and skip music tracks

  • Activate your mobile assistant

6

 mute

Mute

Mute and unmute your calls

Turn your headset on and off

The Power/Bluetooth switch is found on the back of the primary ear cup.

1

Slide the Power/Bluetooth switch up to turn on the headset.

2

Slide the Power/Bluetooth switch down to turn off the headset.

Pair your headset to a Bluetooth® device

To get the most out of your Cisco Headset 720 Series, download and set up the Cisco Headsets app on your mobile device.

Your headset can save up to eight different Bluetooth® devices and maintain simultaneous connections with up to two devices at once.

Cisco Headset 720 Series power/Bluetooth button

1

Slide up and hold the Power/Bluetooth switch for two seconds.

The LED beneath the switch turns blue when you enter pairing mode.
2

Enable Bluetooth on your device.

You can enable and disable Bluetooth from the Settings menu on most call devices.

3

Select your headset from the device list.

By default, your headset appears in the device list with the last three digits of your headset serial number. You can customize your device name through the Cisco Headsets mobile app.

Answer a call

The LED underneath the Webex button Webex icon turns on to let others know when you are on a call.

Press the Webex button once.

End a call

Hold the Webex button for two seconds.

Hold and resume a call

You can place an active call on hold and then resume the call when you're ready.
1

Press the Webex button once.

2

Press the Webex button again to resume the call.

Mute your headset

The Mute button is located above the Multifunction button on the top of your primary ear cup.

You can also mute and unmute your headset when you raise and lower the microphone boom.

You can't unmute your microphone when the mic boom is up.

To mute your microphone, do one of these things:

  • Press once.
  • Raise the microphone boom straight up.

Reject an incoming call

You can send an incoming call to your voicemail system (if configured). If voicemail is unavailable, the call is rejected and the caller hears a busy tone.

Press the Webex button twice.

Silence an incoming call

On some devices, you can silence an incoming call so you won't hear the ringtone.

Press the Volume down button once.

Join a Webex meeting with the Webex button

The Cisco Headset 720 Series can join a meeting in the Webex App up to 1 minute before and 5 minutes after the meeting starts. The 720 plays an audio prompt when the the meeting is available to join. When you are in an active call or meeting, the Busy Light underneath the Webex button Webex icon turns on.

For more information on how to join a meeting in the Webex App, see Webex App | Join a meeting.

Before you begin

You need Webex App version 42.8 or later.

Press the Webex button Webex icon once.

Make Webex the active window on your desktop

You can use the Webex button to bring the Webex App window to the top of your desktop screen.

Before you begin

You need Webex App version 42.4 or later.

Press the Webex button Webex icon once.

Play and pause audio

You can control music playback with the Multifunction button. Music playback automatically pauses when you have an incoming call and resumes after the call ends.

Press the multifunction button once to play and pause audio playback.

Skip a track

Use the Multifunction button to skip forward or restart a music track or podcast.
By default, the Multifunction button controls audio playback. You can reprogram the button to activate your mobile voice assistant through Settings > General > Multifunction button in the Cisco Headsets app. You can't skip a track when Voice assistant is active.
1

Press the multifunction button twice to skip forward.

2

Hold the multifunction button for one second to skip back.

Activate your voice assistant

You can activate voice assistants Apple Siri, Google Assistant, and Cortana on Windows 10 through your headset.

The Multifunction button is set to Music in the Cisco Headsets app by default. Reprogram the button to activate your mobile voice assistant through Settings > General > Multifunction button > Assistant in the Cisco Headsets mobile app.

Press the multifunction button once.

The Cisco Headset 720 Series is a pair of Microsoft Teams certified Bluetooth® headsets. The Cisco Headset 721 features a single ear cup for extended use and comfort, while the Cisco Headset 722 features a full stereo experience. In addition to full call control, both headsets come with a customizable multifunction button. By default, the Multifunction button controls music playback. However, you can reprogram the button to activate a mobile assistant such as Siri or Google Assistant.

The following diagram shows the Cisco Headset 720 Series controls.

Cisco Headset 720 Series certified for Microsotf Teams with callouts for each button.
Table 2. Cisco Headset 720 Series Buttons

Number

Symbol

Button

Action

1

 Power/Bluetooth switch

  • Turn the headset on and off

  • Pair your headset

2

 up

Volume up

Turn up your volume

3

 Microsoft Teams call logo

Microsoft Teams button

  • Answer, end, reject, hold, and resume calls

  • Bring Microsoft Teams to the front of your desktop

4

 down

Volume down

Turn down your volume

5

 multifunction button

Multifunction button

Either:

  • Control music playback

  • Activate your mobile assistant

6

Mute

Mute and unmute your calls

Turn your headset on and off

The Power/Bluetooth switch is found on the back of the primary ear cup.

1

Slide the Power/Bluetooth switch up to turn on the headset.

2

Slide the Power/Bluetooth switch down to turn off the headset.

Pair your headset to a Bluetooth® device

To get the most out of your Cisco Headset 720 Series, download and set up the Cisco Headsets app on your mobile device.

Your headset can save up to eight different Bluetooth® devices and maintain simultaneous connections with up to two devices at once.

Cisco Headset 720 Series for Microsoft Teams in pairing mode

1

Slide up and hold the Power/Bluetooth switch for two seconds.

The LED beneath the switch turns blue when you enter pairing mode.
2

Enable Bluetooth on your device.

You can enable and disable Bluetooth from the Settings menu on most call devices.

3

Select your headset from the device list.

By default, your headset appears in the device list with the last three digits of your headset serial number. You can customize your device name through the Cisco Headsets mobile app.

Answer a call

Press the Microsoft Teams logo once.

End a call

Press the microsoft teams button once.

Hold and resume a call

1

Press the microsoft teams button twice to hold a call.

2

Press the microsoft teams button twice to resume the call.

Mute your headset

The Mute button is located above the Multifunction button on the top of your primary ear cup.

You can also mute and unmute your headset when you raise and lower the microphone boom.

You can't unmute your microphone when the mic boom is up.

To mute your microphone, do one of these things:

  • Press once.
  • Raise the microphone boom straight up.

Reject a call

Hold the microsoft teams button for one second.

Bring up the Microsoft Teams app

You can use the Microsoft Teams button to bring the Microsoft Teams window to the front of your desktop screen.

Press the Microsoft Teams button once.

Raise and lower your hand in a Microsoft Teams meeting

You can use the Microsoft Teams button on your headset to raise or lower your hand in a meeting.

1

Hold the microsoft teams button for one second to raise your hand in a meeting.

2

Hold the microsoft teams button again to lower your hand.

Play and pause audio

You can control music playback with the Multifunction button. Music playback automatically pauses when you have an incoming call and resumes after the call ends.

Press the multifunction button once to play and pause audio playback.

Skip a track

Use the Multifunction button to skip forward or restart a music track or podcast.
By default, the Multifunction button controls audio playback. You can reprogram the button to activate your mobile voice assistant through Settings > General > Multifunction button in the Cisco Headsets app. You can't skip a track when Voice assistant is active.
1

Press the multifunction button twice to skip forward.

2

Hold the multifunction button for one second to skip back.

Activate your voice assistant

You can activate voice assistants Apple Siri, Google Assistant, and Cortana on Windows 10 through your headset.

The Multifunction button is set to Music in the Cisco Headsets app by default. Reprogram the button to activate your mobile voice assistant through Settings > General > Multifunction button > Assistant in the Cisco Headsets mobile app.

Press the multifunction button once.