Virtual Desktop Infrastructure

With Virtual Desktop Infrastructure (VDI), instead of a traditional desktop, you have a thin client and a hosted virtual desktop.

A thin client is a typically less costly and less powerful device than a desktop computer. Your organization may even use older, less powerful PCs as thin clients. Your hosted virtual desktop resides in a central server location called a data center. Your hosted virtual desktop includes your

  • Microsoft Windows desktop

  • Applications (such as, Cisco Jabber)

  • Data

Using your thin client, you access your hosted virtual desktop over a secure Citrix or VMware connection.

Cisco Jabber Softphone for VDI

Cisco Jabber is compatible with VDI. However, because of a limitation of VDI, only the availability and chat features are supported. Sending the additional data that audio and video calls require, through the hosted virtual desktops, causes communications delays. This limitation is called the "hairpin" effect.

Cisco Jabber Softphone for VDI is software that adds support for audio and video calls. With Cisco Jabber Softphone for VDI, the data doesn’t go through the hosted virtual desktop, thus eliminating the hairpin effect. The version of Cisco Jabber Softphone for VDI that you need depends on the operating system that your thin clients run. The Cisco Jabber Softphone for VDI family of products includes:

  • Cisco Jabber Softphone for VDI—HP Thin Pro and Ubuntu

  • Cisco Jabber Softphone for VDI—Unicon eLux

  • Cisco Jabber Softphone for VDI—Windows

  • Cisco Virtualization Experience Media Edition for HP Thin Pro and Ubuntu

  • Cisco Virtualization Experience Media Edition for Unicon eLux

  • Cisco Virtualization Experience Media Edition for Windows


Cisco Jabber Softphone for VDI was formerly known as Cisco Virtualization Experience Media Edition (VXME).

For information about older producst nearing end-of-life, -sale, or -support milestones, visit: https://www.cisco.com/c/en/us/products/unified-communications/jabber-softphone-for-vdi/eos-eol-notice-listing.html.