Webex Assistant is available in Webex Meetings. Beginning with the 41.5 update, it's also available in Webex Events (new) webinar mode for plans that support at least 3000 users and as an add-on for plans that support up to 1000 users.

In the 41.7 update, you can turn on closed captions without Webex Assistant for Webex Meetings. However, if you you decide to turn on Webex Assistant, closed captions will be automatically enabled.

If offensive words are used, asterisks replace some letters in the offensive word in the closed caption.

We created our own profanity filter generated from common offensive words and phrases. We’ll continue to add words and phrases as and when they're identified to us.

Caption appear above meeting controls

If no one's speaking, the last caption disappears after 3 seconds.

1

To show captions, select Closed Caption Show closed caption in the lower left of the screen.

2

To hide captions, select Closed Caption Hide closed caption in the lower left corner of the screen or select in the captioning.

If no one's speaking, the last caption disappears after 3 seconds.

1

To show captions, tap Webex Assistant Webex Assistant and then tap Closed Captions.

2

To hide captions, tap Closed Captions again.

In the 41.7 update, host and attendees with a Webex Meetings paid plan can turn on closed captions without turning on Webex Assistant for Webex Meetings. However, closed captions users on version 41.6 and earlier sites will experience the following issues and limitations when meeting with users who have version 41.7 and later.

  • If the host is entitled for closed captions, and then a user with a newer version of Webex Meetings turns on closed captions, then Android users on version 41.6 and earlier sites will be able to see closed captions, but they won't be able to turn them off.

  • If the meeting or event host on version 41.6. and earlier sites turns off Webex Assistant, or an attendee on 41.7 and later sites turns on closed captions while Webex Assistant is already off, then the following occurs:

    • Highlights and voice commands won't be available during the meeting or event.

    • Attendees on version 41.6 and earlier sites will see that Webex Assistant appears to be on even though they can't use meeting or event highlights or voice commands. Closed captions can still be turned on and off.

    • Attendees on version 41.7 and later sites will receive an error message that says closed captions are temporarily unavailable. They can select Closed Captions to turn on closed captions.