There are two ways to record meetings and events. Your account type and Webex site configuration determine which recording method you can use.

Record meetings in the cloud

Webex Free plan - Not available

Webex Starter, Plus, and Business plans - Available

Enterprise plans - configured by Webex Site administrator.

Record meetings on your computer

Webex Free, Starter, Plus, and Business plans - Available

Enterprise plans - configured by Webex Site administrator.

To record a Webex Training session, see Recording a Webex Training Session.

Frequently Asked Questions

  • You may not be the host or alternate host of the meeting. If you were invited to the meeting, request the host to record.

  • Recording may be disabled. Contact your Webex site administrator.

  • Your site may be out of recording space. Contact your Webex site administrator.

  • For free users, recording is currently only available from the desktop app. If you start a meeting from the web app using Chromebook, you can't record it.

Recordings in the cloud save in MP4 format.

You can save recordings to your computer either in MP4 format or Webex Recording Format (WRF), depending on your site version and settings. If you record in MP4 format, the panels, such as the Chat panel and Participants panel, and any files that you share using Share File are not included in the recording.

Webex stores all your recorded meetings either locally on your computer or on your Webex site. You can access your recordings and share or download them from your Webex site.

If you were invited to a meeting as an attendee or alternate host, reach out to the host of your meeting to get the recording.

Depending on file size and bandwidth, it can take up to 24 hours to receive your recording. There's an unprecedented amount of remote work happening around the world due to COVID-19, so it may take longer than usual to receive your recording.

For meetings or events that last many hours, it's a good idea to make multiple recordings for more manageable file size and easier viewing.

When the recording is ready, we'll send you an email with the recording and all the details you need to play and share it with others.

Webex meetings and events recordings in the cloud are stored in MP4 format, and play on most computers without having to install any new software.

If you attended or missed a meeting, event, request the host to share the recording link and password.

If you're the host, you can play or download the recording from your Webex site.

On a Windows computer, you can convert a recording in the Advanced Recording Format (ARF) to the Windows Media Video (.WMV) format or MPEG-4 format (.MP4).

You can also convert a recording in the Webex Recording Format (.WRF) to .WMV format and then, use a third party tool to convert it to .MP4 format.

You cannot convert recordings on a Mac.

Site Administrators can enable the automatic transcription of audio for MP4 meeting recordings. They can turn on the functionality for everyone, for specific users, or allow users to turn it on for themselves. Check out Recording Transcripts for more details.

Recording transcripts are currently not available in the Webex free plan.