Consider Which Site Type to Use

Each Webex site has different audio capabilities and supports a certain number of participants.

Webex Site

Maximum Number of Participants Using Cisco Webex Audio

Maximum Number of Participants Using VoIP only or Other Teleconference Services

Cisco Webex Meetings

1,000 total:

  • Up to 1,000 using the phone

  • Up to 1,000 using the computer

  • Up to 1,000 using VoIP only

  • Up to 500 using other teleconference services

Cisco Webex Events

For plans that support 3,000 attendees:

  • Up to 1,000 using the phone

  • Up to 3000 using the computer (or Audio Broadcast)

For plans that support 1,000 attendees:

  • Up to 1,000 using the phone

  • Up to 1,000 using the computer (or Audio Broadcast)

For plans that support 3,000 attendees:

  • Up to 3,000 using VoIP only

  • Up to 500 using other teleconference services

For plans that support 1,000 attendees:

  • Up to 1,000 using VoIP only

  • Up to 500 using other teleconference services

Cisco Webex Training

1,000 total:

  • Up to 1,000 using the phone

  • Up to 500 using the computer

  • Up to 1,000 using VoIP only

  • Up to 500 using other teleconference services

Cisco Webex Support can accommodate a maximum of 1,000 participants. Up to 500 participants can connect to the audio conference using Webex teleconference or VoIP only.

Turn Off Entry and Exit Notifications

You can turn off beeps and name announcements if you prefer not to hear notifications while you are engaging with participants.

  • When you schedule a meeting in Modern View, go to Preferences, select Audio and Video, and from the Entry and exit tone drop-down list, select No Tone.

  • When you schedule a meeting in Classic View, with the Quick Scheduler, click Change audio conference and select No Tone. With the Advanced Scheduler, select Audio Conference > Entry and exit tone > No Tone.

  • When you schedule an event or training session in Classic View, select Audio Conference Settings > Entry and exit tone > No Tone.

With Webex Meetings, you can also turn off the notifications during a meeting. From the Participant menu, click Entry and Exit Tone to clear the check mark.

You cannot turn off notifications during events and training sessions.

Connect to Audio

After you join a meeting, event, or training session, connect to audio.

Feature

Action

Call Me

Receive a call at any number, such as your work or home phone. Use this option for consistent, quality voice transmission.

I Will Call In

Dial in from your phone. Click the link to find a list of global call-in numbers. Use this option for consistent, quality voice transmission.

Call Using Computer

Use your computer with a headset. Use this option if you don’t have a toll-free number, or if you prefer a lower cost than using your phone.

Call My Video System

Enter your video system address if it isn't automatically populated, and click Call Me. Use this option to call in from video systems and applications.


 

This option is only available in Webex Meetings.

This is what connecting to your audio in a meeting looks like:

Mute Background Noise

If you are joining an audio conference using your computer, you can use headphones or a headset instead of speakers to prevent feedback.

If background noise, such as typing or a barking dog is detected from your microphone, you are prompted to mute it.

Select Disable noise detection if you prefer not to see these notifications.

Mute or Unmute Yourself or Others

As a participant:

In the Participants panel, select Mute or Unmute to mute or unmute your own microphone.


When Cisco Webex Meetings (Windows, Mac) and Cisco Webex Events (Windows) users mute or unmute from their headsets, they will also be muted or unmuted in the Participants panel. Similarly, muting or unmuting from the Participants panel also affects their headsets.

As a host:

To mute everyone as they join, from the Participant menu, select Mute on Entry.

To mute or unmute everyone but you, from the Participant menu, select Mute All or Unmute All.

To mute or unmute specific people, in the Participants panel, hover your mouse over their name, and then select Mute or Unmute .


Webex Meetings participants can always mute or unmute themselves regardless of mute on entry being enabled or being muted by the host.

Supported Computer Headsets

Any headset with a microphone works with Webex, including USB headsets, as long as the device has drivers for the operating system. We recommend that you use the models from these vendors:

  • Cisco

  • Jabra

  • Logitech

  • Plantronics

  • Sennheiser

Most models from these vendors support muting from both the headset and the Participants panel in Webex Meetings and events.

Consider Which Site Type to Use

Each Webex site has different audio capabilities and supports a certain number of participants.

Webex Site

Maximum Number of Participants Using Cisco Webex Audio

Maximum Number of Participants Using VoIP only or Other Teleconference Services

Cisco Webex Meetings

1,000 total:

  • Up to 500 using the phone

  • Up to 1,000 using the computer

  • Up to 1,000 using VoIP only

  • Up to 500 using other teleconference services

Cisco Webex Events

For plans that support 3,000 attendees:

  • Up to 500 using the phone

  • Up to 3000 using the computer (or Audio Broadcast)

For plans that support 1,000 attendees:

  • Up to 500 using the phone

  • Up to 1,000 using the computer (or Audio Broadcast)

For plans that support 3,000 attendees:

  • Up to 3,000 using VoIP only

  • Up to 500 using other teleconference services

For plans that support 1,000 attendees:

  • Up to 1,000 using VoIP only

  • Up to 500 using other teleconference services

Cisco Webex Training

1,000 total:

  • Up to 500 using the phone

  • Up to 500 using the computer

  • Up to 1,000 using VoIP only

  • Up to 500 using other teleconference services

Cisco Webex Support can accommodate a maximum of 1,000 participants. Up to 500 participants can connect to the audio conference using Webex teleconference or VoIP only.

Turn Off Entry and Exit Notifications

You can turn off beeps and name announcements if you prefer not to hear notifications while you are engaging with participants.

  • When you schedule a meeting in Modern View, go to Preferences, select Audio and Video, and from the Entry and exit tone drop-down list, select No Tone.

  • When you schedule a meeting in Classic View, with the Quick Scheduler, click Change audio conference and select No Tone. With the Advanced Scheduler, select Audio Conference > Entry and exit tone > No Tone.

  • When you schedule an event or training session in Classic View, select Audio Conference Settings > Entry and exit tone > No Tone.

With Webex Meetings, you can also turn off the notifications during a meeting. From the Participant menu, click Entry and Exit Tone to clear the check mark.

You cannot turn off notifications during events and training sessions.

Connect to Audio

After you join a meeting, event, or training session, connect to audio.

Feature

Action

Call Me

Receive a call at any number, such as your work or home phone. Use this option for consistent, quality voice transmission.

I Will Call In

Dial in from your phone. Click the link to find a list of global call-in numbers. Use this option for consistent, quality voice transmission.

Call Using Computer

Use your computer with a headset. Use this option if you don’t have a toll-free number, or if you prefer a lower cost than using your phone.

Call My Video System

Enter your video system address if it isn't automatically populated, and click Call Me. Use this option to call in from video systems and applications.


 

This option is only available in Webex Meetings.

This is what connecting to your audio in a meeting looks like:

Mute Background Noise

If you are joining an audio conference using your computer, you can use headphones or a headset instead of speakers to prevent feedback.

If background noise, such as typing or a barking dog is detected from your microphone, you are prompted to mute it.

Select Disable noise detection if you prefer not to see these notifications.

Mute or Unmute Yourself or Others

As a participant:

In the Participants panel, select Mute or Unmute to mute or unmute your own microphone.


When Cisco Webex Meetings (Windows, Mac) and Cisco Webex Events (Windows) users mute or unmute from their headsets, they will also be muted or unmuted in the Participants panel. Similarly, muting or unmuting from the Participants panel also affects their headsets.

As a host:

To mute everyone as they join, from the Participant menu, select Mute on Entry.

To mute or unmute everyone but you, from the Participant menu, select Mute All or Unmute All.

To mute or unmute specific people, in the Participants panel, hover your mouse over their name, and then select Mute or Unmute .


Webex Meetings participants can always mute or unmute themselves regardless of mute on entry being enabled or being muted by the host.

Supported Computer Headsets

Any headset with a microphone works with Webex, including USB headsets, as long as the device has drivers for the operating system. We recommend that you use the models from these vendors:

  • Cisco

  • Jabra

  • Logitech

  • Plantronics

  • Sennheiser

Most models from these vendors support muting from both the headset and the Participants panel in Webex Meetings and events.