This is an example error message:
When you click the error, you'll see a more detailed message, typically including a suggested fix.
Error Code |
Message |
Fix |
---|---|---|
Unknown = 1 | Unknown Error: 1000:1 |
For SSO environments, start a new session in the Phone Service settings. For non-SSO environments, open Phone Service settings and sign in again. |
UnknownStartFeatureSetFailure = 2 | Sign into your account to use your phone services. Error: 1000:2 | |
FeatureSetNotProvisioned = 3 | Sign into your account to use your phone services. Error: 1000:3 | |
UnknownAuthenticator = 4 | Sign into your account to use your phone services. Error: 1000:4 | |
ErrorReadingConfig = 6 | Sign into your account to use your phone services. Error: 1000:6 | |
InvalidStartupHandlerState = 7 | Sign into your account to use your phone services. Error: 1000:7 | |
InvalidLifeCycleState = 8 | Phone service registration failed. Error:1000:8 | |
ConfigChangeSignout = 99 | Sign into your account to use your phone services. Error: 1000:99 | |
ConfigChangeReset = 100 | Sign into your account to use your phone services. Error:1000:100 | |
InvalidCertRejected = 101 | Your connection to the server has been rejected due to an invalid certificate. Error: 1000:101 | |
SSOPageLoadError = 400 | Can't load SSO browser page. Try again later. Error: 1000:400 | |
SSOStartSessionError = 500 | Failed to start a new SSO session. Try again. Error: 1000:500 | |
SSOUnknownError = 600 | Can't load SSO browser page. Try again. Error: 1000:600 | |
SSOCancelled = 601 | Sign into your account to use your phone services. Error: 1000:601 | |
SSOWebexCloudError = 602 | Failed to start a new SSO session. Try again. Error: 1000:602 | |
SSOCertificateError = 603 | Cannot start a new session due to a certificate problem. Contact your administrator. Error: 1000:603 | |
SSOInvalidUserSwitch = 604 | Sign into your account to use your phone services. Error: 1000:604 | |
SSOWhoAmIFailure = 605 | Failed to start a new session. Try signing into your phone service again. Error: 1000:605 | |
SSOSessionExpired = 606 | Your session has expired. Try signing into your phone service again. Error: 1000:606 | |
SSOEdgeConfigNeeded = 607 | Sign into your account to use your phone services. Error: 1000:607 | |
InvalidBrowserResponse = 608 | Your session has expired. Try signing into your phone service again. Error: 1000:608 | |
CredentialsRequired = 611 | Sign into your account to use your phone services. Error: 1000:611 | |
CommonIdentityProvisioningUser = 701 | Phone service registration failed. Error:1000:701 | |
ServiceDiscoveryFailure = 1001 | Can't find your phone service. Check your phone service preferences. Error: 1000:1001 | |
ServiceDiscoveryAuthenticationFailure = 1002 | Incorrect username or password. Error: 1000:1002 | |
ServiceDiscoveryCannotConnectToCucmServer = 1003 | Can't communicate with Unified CM server. Check your phone service preferences. Error: 1000:1003 | |
ServiceDiscoveryNoCucmConfiguration = 1004 | Can't find your phone service. Check your phone service preferences. Error: 1000:1004 | |
ServiceDiscoveryNoSRVRecordsFound = 1005 | Can't find your SRV record. Check your phone service preferences. Error: 1000:1005 | |
ServiceDiscoveryCannotConnectToEdge = 1006 | Cannot communicate with the server. Check your phone service preferences. Error: 1000:1006 | |
ServiceDiscoveryNoNetworkConnectivity = 1007 | You're not connected to the internet. Check your network settings. Error: 1000:1007 | |
ServiceDiscoveryUntrustedCertificate = 1008 | No service discovered due to an untrusted certificate from server. Error: 1000:1008 | |
ServiceDiscoveryPrimaryAuthChanged = 1009 | Your administrator has changed your setup. If you lose your connection, you may need to sign into your phone services again. Error: 1000:1009 | |
ServiceDiscoveryNoUserLookup = 1010 | Your account configuration is invalid. Contact your administrator. 1000:1010 | |
ConnectionFailedByMRAPolicy = 1100 | Phone service failed due to MRA policy setting. Error: 1000:1100 | |
ServiceDiscoveryAuthorizationModeChanged = 1012 | Your phone service has been disconnected due to a change in the authorization mode. Try restarting Webex Teams. Error: 1000:1012 | |
ServiceDiscoveryHomeClusterChanged = 1013 | Your phone service has been disconnected because your home Unified CM cluster has changed. Try restarting Webex Teams. Error: 1000:1013 |
Error Code |
Message |
---|---|
WaitingForConfigFile | Waiting for configuration file. |
NotStarted | Feature set not started. |
No Network | Failed to connect. |
Failover | Connection failover. |
Fallback | Connection fallback. |
RegAllFailed | Device registration failed. |
Shutdown | Connection shut down. |
LogoutReset | Connection reset due to you signing out. |
InvalidCredentials | Incorrect username or password. |
NoCredentialsConfigured | Incorrect username or password. Try using your Jabber credentials. |
CTIShutdown | Can't connect to the Computer Telephony Integration server. |
CTLReset | The certificate trust list isn't synchronized with the TFTP server. Contact your administrator. |
LineRegistrationFailure | Can't register your phone line. |
RegisteredElsewhere | Your phone service account is already in use by Jabber or another device. Click to sign into phone service in Webex Teams. |
NoRemoteDestinationAvailable | You must add a remote destination number to proceed. |
CouldNotActivateRemoteDestination | That remote destination number is already in use. Add a different number. |
NoCtiServersConfigured | The CTI server isn't configured. Contact your administrator. |
NoTftpServersConfigured | No TFTP server configured. Contact your administrator. |
TftpCouldNotConnect | Can't reach your phone service. Check your network connection and phone service preferences. |
NoDeviceConfigured | Your administrator hasn't set up your phone service yet. |
InvalidConfig | Can't find your server. Check your phone service preferences. |
CouldNotConnect | Can't reach your phone service. Check your network connection and phone service preferences. |
DeviceNotInService | Can't connect to a device. Select another device to make calls. |
DeviceRegTimedOut | Device registration timed out. |
DeviceRegDeviceAlreadyRegistered | You're already registered to this device. |
DeviceRegCouldNotConnect | Can't connect to your phone service. |
DeviceRegNoDevicesFound | Can't connect to your phone service. |
DeviceRegAuthenticationFailure | Device authentication failed. |
DeviceRegSelectedDeviceNotFound | Can't connect to your phone service. |
DeviceRegSelectedLineNotFound | Selected line not found. |
DeviceRegCouldNotOpenDevice | Can't connect to your phone service. |
DeviceRegCouldNotOpenLine | Can't connect to your phone service. |
DeviceNotAuthorised | You're not authorized to use this device. |
DirectoryLoginNotAllowed | Can't connect to your phone service due to a configuration error. Contact your administrator. |
TLSFailure | TLS connection failure |
IpModeMismatch | The local IP and Unified CM IP mode don't match. |
HostResolutionFailure | Can't resolve server hostname. |
ServerError | Server isn't currently available. |
RequireStorageHelper | N/A |
DeviceConfigurationRetrievalTimedOut | Retrieving phone service configuration file timed out. |
EdgeIpModeNotSupported | Edge can't support current IP mode. |
DisabledByMRAPolicy | Your phone service connection has been disallowed by the MRA policy. |
Error Code |
Message |
---|---|
InValidConfig | Can't find your server. Check your phone service preferences. |
InValidCredentials | Incorrect username or password. Try signing into your phone service again. |
InvalidToken | Invalid token. Try signing into your phone service again. |
ServerCertificateRejected | Service certificate rejected. Can't connect to your phone service. |
ClientCertificateError | Client certificate error. Can't connect to your phone service. |
NoCredentialsConfigured | Incorrect username or password. Try using your Jabber credentials. |
CouldNotConnect | Can't reach your phone service. Check your network connection and phone service preferences. |
Unknown | Can't reach your phone service. Contact your administrator. |
SSLConnectError | SSL Connection Error. |
ucHybridIncompatability | You can't use your phone service when it's been enabled for Hybrid Call Service. Contact your administrator. |
Error Code |
Message |
---|---|
Connecting | Telephony device registration in progress… |
ConnectionTerminated | Your phone service account is already in use by Jabber or another device. Click to sign into phone service in Webex Teams. |
EdgeNoDeskphone | Can't connect to deskphone device over MRA |
UcHybridIncompatability | You can't use your phone service when it's been enabled for Hybrid Call Service. Contact your administrator. |