Use this article to configure your Teams app with Webex calling options. The Webex calling icon is added to the left navigation and as a messaging extension. With the Teams calling option turned off, everyone in the organization uses the same platform to make and receive calls.

Before you begin

  • Verify that users have assigned licenses in Control Hub and registered to Cisco Unified Communications Manager, or Webex Calling for making calls.

  • Users must have Webex App installed.

  • Make sure you are a Teams Administrator.

  • It can take a few hours for changes in Microsoft Teams to take effect.

1

Sign in to Teams admin center to manage your apps and allow Webex Call.

  1. In the Dashboard menu, go to Teams apps > Manage apps.

  2. In the search box, enterWebex Calland select the app name, then click Allow > Allow.

    When you allow an app on the Manage apps page, it's allowed org-wide.

2

Manage third-party apps in your Permission policies to allow Webex Call.

  1. In the Dashboard menu, go to Teams apps > Permission policies.

  2. Select the Default policy (or create a new policy).


     

    Users in your organization will automatically get the global policy unless you create and assign a custom policy. You can create a new policy to apply your own permissions for users, installation of apps, and custom apps for your organization. After you edit or assign a policy, it can take a few hours for changes to take effect.

  3. Select the Third-party apps drop-down, then Allow specific apps and block all others.

  4. Click Allow apps and search forWebex Call.

  5. Hover over Webex Call and click Add > Allow > Save.

    How you manage third-party apps for your organization is up to you. Specifically add Webex Call if you restrict access to other third-party apps.

3

Install the Webex Call app, then add the icon to the Teams app and unpin the built-in calling option.

  1. In the Dashboard menu, go to Teams apps and click Setup policies > + Add. Give the new policy a name.

  2. Under Installed apps, click +Add apps and search forWebex Call.

  3. Hover over the app name and click Add > Add.

  4. Under Pinned apps, click +Add apps and search forWebex Call.

  5. Hover over the app name and click Add > Add.

  6. To unpin the built-in calling option, remove Calling from the App bar list.

    Make sure Webex Call is added to the top of both the App bar column list, and to Messaging extensions column.

  7. Click Save.

    The Webex Call app is pinned to the apps menu and as a messaging extension for all users.

4

Optional––disable the built-in calling option org-wide and make Webex Call the only call option:

  1. In the Dashboard menu, go to Voice > Calling policies.

  2. Select the Default policy (or create a new policy).


     

    Create a new policy to apply your own permissions for users, installation of apps, and custom apps for your organization.

  3. Turn Make private calls to Off, then click Save.

Users aren't able to access the built-in calling option.