Low Carbon Mode in Webex App, enables you to reduce your energy consumption when relying on high-carbon energy sources. Webex App receives a forecast of the carbon emissions on your local energy grid. In response, the app operates normally with low carbon sources like solar or wind, but when it's running on higher carbon sources such as natural gas or coal, it will postpone or scale back on energy intensive activities to cut down on carbon emissions.

In earlier releases, if you had a newer version of the Webex App VDI plugin, VDI optimization might not work. But now, we’ve made things more flexible. If your Webex App VDI plugin version is newer than your app version, the VDI plugin automatically downgrades to match the app's version requirements. Plus, multiple versions of the Webex App VDI plugin are kept for future use.

We've introduced enhanced protocol support for newly provisioned Webex sites.

• For sites with the format [number]@webex.com, you'll enjoy full support for SIP TCP, SIP TLS, and H.323 protocols, ensuring robust and versatile connectivity options.

• For sites with the format [number]@example.webex.com, only SIP TLS will be supported, providing a secure and streamlined communication experience.

We've enhanced User Hub's help experience, making it easier than ever to find the exact settings you're looking for.

We've improved the experience when logging out of User Hub.

We are updating the User hub user interface. The Navigation tab Calendar has been changed to Meetings.

We're updating the way you schedule meetings from User Hub, with more basic and advanced settings, alongside an invitee calendar for hybrid users. We will begin a phased rollout, so expect to see it in the next few weeks.

See Schedule a meeting from User Hub for more information.

Dual screen devices not optimized for Webex now receive a choice of three layouts. The dual screen devices include: Cisco devices that are premise registered, connecting over SIP, or connecting using Cisco Video Integration with Microsoft Teams.

For more information on layout options, see Screen layouts for Cisco devices

Third party dual screen devices remain unchanged, only 1 screen is used to display video participants and the second screen remains for content.

We've added Vidcast to the first column in the app, access your Vidcast account directly. share your video messages with your team directly from Webex App.

You can also create video messages from the message compose area, click Record a Vidcast.

Start a meeting immediately with a unique one-time meeting link. Invite other people to join by sending them the meeting link without all the steps needed to schedule a meeting.

On the Meetings tab, you'll see Start a Webex meeting, the default action starts a one-time meeting link or you can click the dropdown list to select Start a Personal Room meeting.

Your administrator configures the available options.

Reorganize what you see in the navigation menu and get to the content you care about quicker. Move less used items to the More menu for a cleaner look. The app remembers your preferences whenever you reopen the app.

Your default tabs (such as Messaging, Meetings, or Calling) are fixed in place.

We've added Vidcast to the first column in the app, access your Vidcast account directly. share your video messages with your team directly from Webex App.

You can also create video messages from the message compose area, click Record a Vidcast.

Sometimes you want to send a message, but the timing isn't quite right. Too early, too late, or maybe it’s better to send it a few days from now. With the send later option, you can plan and organize that your message is sent at your desired time.

Now you can save the whiteboard that you’re sharing as a PDF. Once you've saved it, you've got the perfect format for taking your whiteboard on the go, even without an internet connection. Sharing your whiteboard with others after the meeting is easy, especially if they weren't part of the original group. Note: This feature isn't supported for Webex for Government.

Enhance and improve your communication and collaboration with your team, with AI powered message rewrites. AI Assistant analyses your message and provides options to adapt the style, tone, and content quality, to help you communicate more effectively.

This feature isn't supported for Webex for Government.

See Webex App | Rewrite your messages with AI Assistant.

When you're busy, or you've been away from the office, catching up with all your spaces and threads can be challenging. AI Assistant generates space and thread summaries to help you quickly catch up on missed messages and conversations in a space. Stay informed on decisions, key points, and get up to date with the discussion.

This feature isn't supported for Webex for Government.

See Webex App | Generate space summaries, Webex App | Summarize your message threads.

Break down communication barriers and promote more effective conversation with message translation. Select your preferred language and choose to either live translate all messages in a space or translate an individual message.

This feature isn't supported for Webex for Government.

See Webex App | Translate messages in a space.

Sometimes you want to send a message, but the timing isn't quite right. Too early, too late, or maybe it’s better to send it a few days from now. With the send later option, you can plan and organize that your message is sent at your desired time.

Applies to Webex Calling and calling provided by your Service Provider

We’ve added a new availability option of Away. You can set up personal call routing rules when you’re away from work and want to forward your calls or send them to voicemail. Callers hear a greeting with the reason you’re away and when you’ll be back.

See Webex App | Set up call routing for when you're away.

Applies to Webex Calling

When you play back a call recording in the app, you'll see an AI generated summary, listing the action items, and the full transcript from the call. So, you can quickly catch up on the discussion, and get a better understanding of the conversation at a glance.

If you can't see the AI call summary feature, contact your organization administrator.

Applies to Unified CM

You'll see synchronized call history across apps and all your devices. If your administrator configured multiple lines for you, each line's call entries are also synchronized across your devices.

To improve video quality, we are increasing the maximum video resolution from 720p to 1080p. Previously sites had to request this capability to be enabled, this will now be enabled for all organizations as standard.

To send 1080p you must have a suitable device (for more details see Webex video support) and you must select 1080p in the camera settings.

If your organization wants to restrict the video back to 720p, you can contact Cisco support to submit a request.

Applies to Calling in Webex (Unified CM)

We’ve made some design changes to the calling tab in the app. These updates help to increase the value that you derive from the calling tab and include the following:

• Quick and intuitive access to the dial pad
• Additional call history interactions on the more menu

Applies to Unified CM, Webex Calling, and Calling hosted by a Service Provider

If you use multiple monitors, when you share content in a call or meeting, now you can drag the share bar to a second monitor. This lets you focus entirely on presenting on your main screen.

Applies to Unified CM, Webex Calling, and Calling hosted by a Service Provider

Previously, you may not have been aware that call forwarding was set and may have missed important calls. With this improvement, a call forwarding banner displays across all tabs in the app, and you can easily edit the forwarding destination or turn off call forwarding quickly.

Applies to Unified CM, Webex Calling, and Calling hosted by a Service Provider

Now you can use the system screen sharing picker instead of Webex controls to share your screen, window, or an app in a meeting. Go to Settings on the navigation sidebar, click Sharing content, and check Use the system screen sharing picker.

Applies to Unified CM, Webex Calling, and Calling hosted by a Service Provider

When you connect your iPhone to a CarPlay-enabled vehicle using Webex, you can:

• View Recent Calls: You can view your recent calls directly from the vehicle's CarPlay-enabled screen and tap on any of the recent calls to make a call from the vehicle screen.
• Access Contacts: You have access to all your Webex contacts, and you can tap on any contact to make a call from the vehicle screen.
• Sort Contacts Alphabetically: Your contacts are sorted alphabetically (A to Z), which makes it easier for you to find and call the desired contact while driving.
• Navigate with Tabs: You can view and access your upcoming meetings, recent calls, and contacts through separate tabs, providing a streamlined experience.

Applies to Unified CM

Click an extension to call somebody in your company. Extensions are added to contact cards, direct spaces, search results and call history. Administrators must configure this feature.

We've improved the iOS mobile navigation to make it easier to find the dial pad for calling only users. The dial pad is moved to the footer for calling only users.

For people that use Call Park Retrieve (Webex Calling) or Call Pickup (Unified CM), accessing these options is easier as they are now moved from a tab to a button at the top of the calling screen.

The following feature applies to Calling in Webex (Unified CM), Webex Calling, and Webex for Service Providers

We’ve added a new keyboard shortcut that you can use when you highlight a number and you can then make the call in Webex App. Customize the shortcut at Settings > Keyboard Shortcuts > Highlight to call. Choose the keys used for the shortcut or to use this shortcut when Webex is minimized or in the background, select Global.

The following feature applies to Calling in Webex (Unified CM), Webex Calling, and Webex for Service Providers

Any calls that you recorded are now available in the calling tab.

The following feature applies to Webex Calling, and Webex for Service Providers

We’ve made some design changes to the calling tab in the app. These updates help to increase the value that you derive from the calling tab and include the following:

• Quick and intuitive access to the dial pad

• Additional call history interactions on the more menu

The following feature applies to Calling in Webex (Unified CM), Webex Calling, and Webex for Service Providers

We’ve improved the navigation to make it easier to find the dial pad. The dial pad remains in the floating action button, but other actions are removed. This means that for most people the floating action button becomes the dial pad button.

For people that use Call Park Retrieve (Webex Calling) or Call Pickup (Unified CM), accessing these options is easier as they are now available in the floating action button.

See Webex App | Call anyone with a phone number.

The following feature applies to Calling in Webex (Unified CM), Webex Calling, and Webex for Service Providers

When your organization uses enhanced location information for emergency calls, the app can access and send network information for accurate locations to the E911 provider.

This depends on LLDP support and is supported with Redsky, Intrado or 9Line.

The following feature applies to Calling in Webex (Unified CM), Webex Calling, and Webex for Service Providers

The calling dock (multi-call) window can be resized to a smaller area and the size is dynamic and scales for different calling users (single line, multi-line or multi-line with BLF) depending on the number of lines and number of calls.

See Webex App | Manage all your phone calls in one place.

The following feature applies to Calling in Webex (Unified CM)

When you have unread voicemails, you’ll see a counter on the Call Voicemail button on the calling tab.

The following feature applies to Calling in Webex (Unified CM)

When your organization has set up extensions for internal dialing, you can use the app to make calls using the internal numbers. These internal numbers are visible for people on their contact cards in the app.

The following feature applies to Webex Calling, and Webex for Service Providers

We’ve made some changes to how agents sign in and sign out.

As an agent, the options to sign in or sign out are now separate buttons, they are no longer available in the drop down list.

For Webex Customer Experience Essentials as a supervisor, you can’t change the state for agents that you manage in queues until that agent has signed in.

See Webex App | Change your call queue status, Get started with Webex Customer Experience Essentials for Agents

The following feature applies to Webex Calling, and Webex for Service Providers

This applies to Webex Customer Experience Essentials.

As an agent, when your administrator has configured a bounced call policy, if you miss a call, you'll receive a bounced call notification and your status is changed to unavailable. When your status is unavailable, calls are not routed to you.

The following feature applies to Webex Calling, and Webex for Service Providers

Choose different ringtones for different call queues. Priority alerts allow you to set up a unique ringtone based on a predefined criteria in User Hub.

This helps you to be quickly notified when a specific number is calling you.

The following feature applies to Webex Calling, and Webex for Service Providers

We've added support for the new Cisco AI Codec to improve call quality when you call anyone else with a Webex App account.

This applies to Webex Customer Experience Essentials.

As a supervisor when you monitor a call, if the agent requires intervention you can coach the agent directly without the customer hearing. Or you can barge into the call to join the agent and customer and provide tips or advice.

When you're part of a call pickup group, we've added enhancements to honor Do Not Disturb (DND) and added tone selection.

See Manage notifications for incoming calls

Great news if you're using Webex App on your iPad—it now supports USB-C external cameras. All you need is to be running iPadOS 17 or later, and you can hook up an external USB camera.

See Webex App | Use an external camera for calls or meetings on your iPad

Entry level cloud-based contact center solution, provides capabilities for agents and supervisors in Webex App.

Features for agents include:

• Set availability

• Join call queues

• View live queue statistics

• Multi call window for customer calls on Windows

• In-call screen pop that includes relevant customer information

Features for supervisors include:

• Agent monitoring

• Manage agents: change availability, sign in or sign out agents, join or unjoin agents in queue

• View realtime and historical statistics

See Get started with Webex Customer Experience Essentials for Agents, Get started with Webex Customer Experience Essentials for Supervisors. Webex Customer Experience Essentials

When you make follow-up calls to customers, choose a suitable caller ID from a list of call queues your administrator has assigned to you.

We're renaming the multi call window to Calling dock. The window can now be docked to the edge of your screen to temporarily hide the window. You’re still notified when you have incoming calls or other notifications.

See Webex App | Manage all your phone calls in one place.

For calls using a public telephone network, this leverages audio intelligence to deliver a high fidelity audio for calls. All noise is removed and speech clarity is enhanced, to improve the quality of narrowband audio. This is enabled by default and applies to calling with Unified CM

We've added an option for your administrator to control if you see the record button as an option during your calls.

For calls using a public telephone network, this leverages audio intelligence to deliver a high fidelity audio for calls. All noise is removed and speech clarity is enhanced, to improve the quality of narrowband audio. This is enabled by default and applies to calling with Unified CM

When you make follow-up calls to customers, choose a suitable caller ID from a list of call queues, hunt groups, or caller IDs that your administrator has assigned to you.

See Webex App | Change your caller ID.

The feature leverages audio intelligence to deliver high fidelity audio for calls going over public phone network. Enhanced speech clarity is achieved by improving the quality of narrowband audio and removing all noise. The feature is enabled by default.

We will begin rolling the feature in a phased manner from February.

See Webex App | Manage HD Voice for external caller

When you’re part of a call pickup group, we’ve added an on-screen notification for when another phone is ringing in your call pickup group.

See Webex App | Pick up someone else's phone call

New Meetings platform!

New Meetings platform!

New Meetings platform!

New Meetings platform!

New Meetings platform!

As a host, use simultaneous interpretation to create language channels, invite interpreters, and assign them to languages. Interpreters select the source language for interpretation, change the interpretation direction, and hand off interpretation to the next interpreter.

Inactive interpreters can request that the active interpreter hand off to them.

See Simultaneous interpretation in Webex meetings, webinars and Personal Rooms

View meetings in your calendar list when messaging is unavailable in the app, this includes all active instant meetings, and Personal Room meetings. For ongoing meetings, you can see the join button and review the participant list.

We’ve improved the way you view your meetings on mobile. You can choose to just see the meetings that are connected to your Webex account or you can include the calendars that are on your device, for example your calendar app on Apple devices. These toggles are available at Settings > Calendar and they only hide or show the meetings, you’re not disconnected from your calendars.

New Meetings platform!

Create a space when you schedule a meeting or add a space when your meeting ends. Everyone invited can share files and collaborate before and after the meeting.

If you want to highlight or point out something that you’re sharing, draw right on the screen or application window. Use the pen or disappearing ink, which fades away after a few seconds. Optionally, allow other participants to annotate on the shared content too.

New Meetings platform!

Start a meeting immediately with a unique one-time meeting link. Invite other people to join by sending them the meeting link without all the steps needed to schedule a meeting.

On the Meetings tab, you'll see Start a Webex meeting, the default action starts a one-time meeting link or you can click the dropdown list to select Start a Personal Room meeting.

Your administrator configures the available options.

When you schedule a meeting, you can choose if you want to use a custom meeting password or a generated password. The custom password is validated to ensure it meets the criteria for a secure password.

See Webex App | Schedule a meeting from the meetings calendar.

Now you can upload up to 10 images to use as virtual backgrounds in your meetings. This is a big step up from the previous limit of three images. So go ahead and choose your favorite images to add some personal flair to your next meeting.

See Webex App | Use a virtual or blurred background in calls and meetings

New Meetings platform!

The latest release of Instant Connect 2.4.0 is now available, this release includes enhancements and new features.

When you share links to Microsoft OneDrive or SharePoint Online, Box, and Google Drive files as a message in a space. The links are automatically converted to files with content previews. Others in the space can view, open and find these files in the space Content > Files tab.

For Microsoft files, you can extend access to everyone in a space, hover over the file and click Update file share.

You must be enabled for the particular enterprise content management you are sharing links for, and signed in to see the content preview.

The latest release of Instant Connect 2.3.0 is now available, this release includes enhancements and new features.

The latest release of Instant Connect 1.53.0 is now available, this release includes enhancements and new features.

Customers can now deploy Instant Connect in the same region as their operations in Europe and United Arab Emirates (UAE) markets.

See Webex Instant Connect.

The latest release of Instant Connect 1.52.0 is now available, this release includes enhancements and new features.

This release is a significant update to our Webex and Salesforce integration for Webex App. Salesforce users will be able to view their Webex Call History inside Salesforce. This allows users to review their past calls and missed call, and sign in to Salesforce with a single click. Additionally, we are making some improvements to the admin setup process that will make the Webex integration setup easier for Salesforce admins.

Previously, when you accessed Webex App Hub in the app, the App Hub website opened in your system browser. Now, App Hub opens directly in the app. You can do the following:

• Discover and explore apps and bots available in your organization and other public ones

• Search for apps and bots using categories or simply use the app name

• Try an app allowed by your administrator.

With the enhanced Asana Bot for Webex, you have a search option to find projects. You can create a task, update a ask, add a subtask, and mark complete. Get real time updates, and receive notifications when an assignee is updated or a comment is added all from Webex with Asana

To add a Box account and collaborate with Box content in the Webex App on desktop, users are now directed to the Box site in an external web browser to authenticate. The new behavior only applies to Mac and Windows Webex App versions and provides the following benefits:

• Organizations using Box Device Trust can use the Box ECM integration.
• Browser authentication provides a more secure and easier experience.
• Other forms of certificate-based authentication are supported if they can be executed from an external browser and do not require the embedded Webex browser.
• The number of sign-ins is significantly reduced.