Cisco Headset USB Adapter
Get to know how to use and pair your Cisco Headset USB Adapter.
Use the Cisco Headset USB-C Adapter
The Cisco Headset USB-C Adapter is compatible with Cisco wireless headsets. You can use the adapter for a quick plug-and-play experience without directly pairing your headset with your device. With additional flexibility, the USB-C Adapter is shipped with a USB-C to USB-A converter so that you can utilize it with either USB Type A or USB Type C ports. The adapter is also useful if you would like to use your Cisco wireless headsets with a call device that doesn't have a Bluetooth® option.
Note that for some headset models, the Cisco Headset USB-C Adapter is sold separately as a spare accessory. All Cisco wireless headset models can also work via native Bluetooth® with Webex. In this case, the adapter is not pre-paired to your headset and you need to manually pair this adapter to your headset. Additionally, if the Cisco Headset USB-C Adapter arrives in a separate box from the headset, you also need to pair this adapter to your headset.
Firmware updates for Cisco wireless headsets are not supported via the Cisco Headset USB-C Adapter.
When you want to disconnect your headset, try either of the following methods:
- Simply unplug the adapter. It takes about 10 seconds for your headset to accept another active Bluetooth® connection after you disconnect the USB-C Adapter. You can also turn off your headset to pair a new device quickly.
- From the Cisco Accessory Hub web app, click Disconnect to stop the Bluetooth® connection. It takes about 20 seconds for your headset to disconnect from the Cisco Headset USB-C Adapter.
Pair the Cisco Headset USB-C Adapter to your headset
| 1 |
Connect the Cisco Headset USB-C Adapter to your chosen device. |
| 2 |
Open Google Chrome and access the Cisco Accessory Hub web app. Click Start and then Next. |
| 3 |
In the diaplog that opens, select the Cisco Headset USB-C Adapter and then click Connect. |
| 4 |
Click Next to display the Cisco USB-C adapter screen. |
| 5 |
Turn on your headset and then switch it to pairing mode. |
| 6 |
On the Cisco USB-C adapter screen, click Start Pair to initiate the pairing process with the new headset. The adapter and your headset will pair automatically. The LED on the adapter blinks blue when the Bluetooth pairing mode starts. Until a connection is established, the Cisco Accessory Hub web app displays the connection status as Not paired. |
| 7 |
Confirm the connection. Once a successful connection is established, the LED shines solid blue and the Cisco Accessory Hub web app displays the connection status as Paired. In the Connection History section, you can see up to eight connection history records of headsets previously paired with the Cisco Headset USB-C Adapter. Using the Connect button in connection history, you can quickly switch the Bluetooth® connection from one headset to another. To remove a connection history record that is stored in the Cisco Headset USB-C Adapter, click Forget. |
What to do next
To unpair Cisco Headset USB-C Adapter with the headset, click Reset from the Cisco Accessory Hub web app.
LED Indicator
| LED behavior | Indicator |
|---|---|
|
Blue (blinking) |
Bluetooth pairing and searching mode. |
|
Blue (solid) |
Bluetooth connected. |
|
Blue (pulsing) |
Streaming media. |
|
White (pulsing) |
Connecting to Microsoft Teams. |
|
White (solid) |
Connected to Microsoft Teams. |
|
White (blinking for 10 seconds) |
Microsoft Teams connection failed. |
|
White (pulsing) |
Microsoft Teams notification. |
|
Green (blinking) |
Incoming call. |
|
Green (solid) |
Active meeting/call. |
|
Red (solid) |
Muted. |
|
Green (pulsing) |
Held call. |
|
Green (pulsing) |
Webex meeting notification. |
|
Amber (solid) |
Software update for the Cisco Headset USB-C Adapter is in progress. The indicator turns off when the update is complete. |
Safety and Compliance
For more information, see Cisco Headset USB Adapter product safety and compliance.
Use the Cisco Headset USB HD Adapter
Your Cisco wireless headset comes with a USB adapter for a quick plug-and-play experience. You can also use the adapter with call devices that don't have a Bluetooth® option. The USB HD Adapter comes out of the box pre-paired to your headset. The adapter automatically connects to your headset when plugged into a powered USB port.
When you want to disconnect your headset, simply unplug the adapter from the call device. It takes about 10 seconds for your headset to accept another active Bluetooth connection after you disconnect the USB HD Adapter. You can also turn off your headset then on again to pair a new device quickly.
Firmware updates for Cisco wireless headsets are not supported via the Cisco Headset USB HD Adapter.
| 1 |
Connect your Cisco Headset USB HD Adapter to your preferred device. |
| 2 |
Turn on your headset. |
| 3 |
Select Cisco USB HD Adapter from your device list. Older adapters may appear as Cisco 700 USB Adapter. |
Pair the Cisco Headset USB HD Adapter to your headset
| 1 |
Connect the USB HD Adapter to your chosen device. |
| 2 |
Use a pen or a paper clip to press down the Pair button on the USB HD Adapter for four seconds. The blue LED on top of the adapter blinks when it enters pairing mode. 
|
| 3 |
Put your headset into pairing mode. The adapter and your headset pair automatically. |
