• The standard text about how to use the device can’t be customized.

  • Applying custom text on organizational level overrides the text added on individual devices.

Custom message is not supported on the following devices:

  • Cisco TelePresence SX10

  • Webex Share

  • Cisco IP Phones

  • Analogue Telephone Adapters

On all devices in your organization

1

From the customer view in Control Hub, go to Devices and click Settings. Then scroll down to Custom Message.

2

Select Define a custom support text for all devices and add a custom message, such as contact information for local support person. Select Save to apply the custom text.

On individual devices

If you apply a custom text on organizational level, the text added on individual devices is overridden.

1

From the customer view in Control Hub, go to Devices and select the device or devices you want to add a custom text to.

2

Click Edit and select Device Configurations. Go to User Interface > Custom Message and type in the message you want to add. Then select Next and Apply to save the change.