Webex Calling administrators can control preserving the conference behavior after the host leaves and allow other participants to continue the conference.
This feature applies to a 3-way call and adds the 3-way call service to workspaces to provide a consistent experience.
To access the feature, follow these steps:
-
From the administrator view in https://admin.webex.com, go to Calling, and choose the organization to apply the setting. Select Service Settings.
-
Scroll to Continue conference calls when the host leaves setting, to configure handling the conference calls when the host leaves the conference.
-
Use the toggle to:
-
Enable this setting to allow the conference call to continue for participants when the host leaves.
-
Disable this setting, if the conference must end when the host leaves. This is the default behavior.
-
These changes in call behavior apply:
-
An attended transfer is performed for the calls to the remaining participants. This action leaves the participants directly connected. However, the conference resources are released.
-
Call controls such as mute, hold, or call recording that the host performed before leaving the conference, won’t apply after the attended transfer.
-
The CDRs for the calls to the remaining participants continue to track these calls for billing until the conference call is released.
