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Error: "The URL's domain has been blocked. Contact your site administrator for more details."

ISSUE
The web page that displays once the event/session ends may not load properly if the URL is blocked in Site Admin.

RESOLUTION
Site Administrators only

To fix the error:

  • Add the address / URL you need to be displayed once the event/session ends.
To add the address / URL you want to be displayed once the event/session ends:
  1. Log in to your Webex Meetings Site Administration page. (Example: SITENAME.Webex.com/admin.php)
  2. Click Configuration on the left pane.
  3. Hover the mouse over Common Site Settings, and then click on Options.
  4. Under Security Options, scroll down to the Other section.
  5. To the Allow the following URL domain names option, add a destination address / URL you want to be displayed once the event/session ends.
From Cisco Webex Control Hub:
  1. Log in to the Cisco Webex Control Hub at https://admin.webex.com.
  2. In the left pane, select Meeting under Services.
  3. Select the site you wish to configure, then select Configure Site.
  4. Under the Common settings section, click on Site Options.
  5. Under Security Options, scroll down to the Other section.
  6. To the Allow the following URL domain names field, add a destination address / URL you want displayed once the event/session ends.
If these steps do not resolve the issue or you do not see the Allow the following URL domain names option in site admin, contact technical support.

CAUSE
This issue occurs when the security option "Allow the following URL domain names" is activated in Site Administration, resulting in the error message: "The URL's domain has been blocked. Contact your site administrator for more details."

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