Configure line key labels

You can choose a predefined number/name format for the line labels (including the primary line and any other lines) that display on the phone screen by using Control Hub.

The configurations are also applicable for Key Expansion Module (KEM).

The following example shows the positions of the configurable line key labels:

Line key labels on 9861
Example: Configurable line key labels on Cisco Desk Phone 9861 with multiple lines

Table 1. Configurable line key labels
IndexLabel NameDescription
1Display NameFor the primary line only. It shows on the top left of the phone screen.
2Line Key LabelFor any other lines (except for the primary line) on the phone with multiple lines. The first line when the secondary label is enabled.
3Line Key Secondary LabelFor all lines. It shows as the second line label for the primary line and line keys.

1

From the customer view in Control Hub, go to Devices, and then select your phone.

2

Ensure that the value of Line Label is set to default or empty.

  1. Select Configure Lines in the Device Management section.

  2. Clear the value of Line Label for the configured lines.

    The parameter Line Label takes precedence over Line Key Label. If Line Label is configured, the phone will show the configured line label instead.

  3. If you allow the phone to show multiple appearances of a shared line, configure the parameter Appearances with a value greater than 1. If configured, Line Key Label will be suffixed with -1, -2, and so on.

    This configuration is also applicable for Key Expansion Module (KEM).

  4. Click Save.

3

On the device details page, select All Configurations under the Configurations section.

4

Under the Phone section, configure the parameters Display Name, Line Key Label, and Line Key Secondary Label.

For more information about the parameters, see Parameters for configurable line key labels on Control Hub.
5

Click Next, review your changes, and then click Apply.

Parameters for configurable line key labels on Control Hub

Parameter Default and optionsDescription
Display NameDefault:

  • For 9841/9851: User Phone Number / Location Number / User Extension

  • For 9861/9871/8875: User Name (First Name Last Name)

Options:

  • User Phone Number / Location Number / User Extension
  • User Name (First Name Last Name)
  • User Name (Last Name First Name)

For the option User Phone Number / Location Number / User Extension, the display priority is:

User Phone Number > Location Number > User Extension.

If User Phone Number is empty, then the phone will display Location Number. Meanwhile, if the Location Number is also empty, then the phone will display User Extension.

If the actual values of "Display Name" and "Line Key Label" are identical, the secondary line label on the primary line doesn't display.
Line Key LabelDefault: User Name (First Name Last Name)

Options:

  • User Extension / First Name
  • User Name (First Name Last Name)
  • User Name (Last Name First Name)

For the option User Extension / First Name, the display priority is:

User Extension > First Name

If User Extension is empty, then the phone will display First Name.

Line Key Secondary LabelDefault: User Phone Number / Location Number / User Extension

Options:

  • User Extension / First Name
  • User Name (First Name Last Name)
  • User Name (Last Name First Name)
  • User Phone Number / Location Number / User Extension
  • None
If set to None, the phone doesn't display the secondary label on the line key. In this case, only one line label displays on the phone (including the primary line on the upper left corner of the phone screen).
If the actual values of "Line Key Label" and "Line Key Secondary Label" are identical, the secondary label on the line key will only display the string "Line".