Go to and make sure that your desk phone's selected. If you see My Computer instead of your desk phone, select it and switch to your desk phone.


If you'd prefer to always use your phone to make calls, you can connect to it and use it as your default calling device.


Dial a number from your app or make a Webex call, and your call goes through your phone. Pick up your handset, use your headset, or talk over your speakerphone on your phone. Then, if you're set up with Calling in Webex (Unified CM or Webex Calling), you can continue controlling your phone from the app to put calls on hold and merge and transfer them too. You'll see everything taking place on the phone display.


If you're in desk phone control mode, you can use the dial pad on Webex to enter DTMF tones so you can enter codes to join meetings, choose voicemail options, and navigate IVR (Interactive Voice Response) systems.