The Nuance configuration uses the Nuance Connector to start the Nuance service on your conversation profiles or Knowledge Bases.
This connector is only available to Unified CCE, Packaged CCE, HCS-CC, and Webex CCE customers as a hybrid feature.
Before you begin
Ensure that the Nuance Connector is configured. For more details, see the article Nuance Connector.
Log in to the customer organization using the URL https://admin.webex.com and navigate to .
In the Config Name field, enter the configuration name.
In the Description field, enter a brief description of the configuration.
For Contact Center AI Connector, select Integration Connector and from the drop-down list, select Nuance Connector.
Only active connectors are available for selection in the drop-down list.
In the URN For Nuance field, enter the Uniform Resource Name of the Nuance configuration.
Choose one or both of the following options to set the configuration as default for the Contact Center AI features:
This step does not apply if you configure Agent Answers or Call Transcription feature in Unified CC Enterprise, Packaged CCE, or HCS for CC 12.5.