Face recognition is used to create name labels in a meeting. How the name labels appear depends on the device those are sent from. From personal mode device, only the person who's device it is will have a name label. From shared devices:

  • Webex Desk, Desk Pro, Desk Mini, and Room Kit Mini: Name labels for up to 4 people at a time are visible on the far-end throughout the meeting.

  • Board and Room Series: In the beginning of the meeting, you can see the name labels for the first 60 seconds of the meeting. Name labels for up to 4 people at a time are visible on the far-end. After that, the active speakers name is visible for a short while when they start speaking.

Name label information is sent as metadata and rendered on the far-end. Not all third-party SIP video conferencing devices and older Cisco room devices support this. Name labels are rendered on Webex registered Board, Desk, SX, MX, and Room Series devices. Name labels are sent from Board, Desk, and Room Series devices that are Webex registered. Desk Hub, DX70, and DX80 will only render name labels.

When you enable face recognition from Control Hub for your organization, you can send an email to invite your users to enroll. It includes a link that they can follow to add a photo of themselves and sign up.

Name labels are not available on transcoded conferences or on soft clients.


Sign in to Control Hub at https://admin.webex.com , and go to Organization Settings > Face Recognition .


Toggle Face recognition on. Click Invite users to get an email template to invite people in your organization to sign up.