Cisco Spark Reports for Customers

Document created by Cisco Documentation Team on Feb 22, 2016Last modified by Cisco Documentation Team on Sep 6, 2017
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View Customer Reports

 

You have access to various reports in Cisco Spark Control Hub. You can use this information to evaluate how the Cisco Spark services are being used in your organization and how often people are using those services. For example, you can find out how many endpoints are activated. If the number isn't what you're expecting, promote activation. Let people know just how easy it is to activate a phone or a Cisco Spark  room device and the benefits of integrating these types of devices with Cisco Spark.

  

The amount of data you can include in your reports depends on the type of customer you are. If you're a standard customer, you have access to 3 months of data. If you're a Pro Pack customer, you have access to 12 months of data.

  
        
1    From the customer view in https://admin.ciscospark.com, go to Reports, and then click Cisco Spark Reports.
2    Choose Engagement or Quality and scroll to the applicable report to get the information you need.  

Use this data to assess usage so that the people in your organization get the most out of how they use Cisco Spark.

    
Tip        

If your reports don't load, enable third-party cookies in your browser. If you prefer to control which third-party cookies your browser accepts, you can add *.webex.com and *.ciscospark.com to the list of exceptions.

  

If third-party cookies are already enabled, try clearing your browser cache.

  
  
3    (Optional) Click a specific data point in a graph or click and drag across the selection.   

All other reports automatically update to reflect your selection. You can see the date you chose in the selector bar at the top of any page.

  
4    (Pro Pack customers only) Select and confirm any attribute from the table at the bottom of the Reports page and watch all reports update automatically to show information about that attribute.
5    To save an individual report, choose a report, click , and then choose a file type.

Engagement

Active Spaces

   

You can use this report to review the total number of spaces people participate in each day. You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. If your organization is not using spaces as much as you expected, we rcommend that you provide more training. People may make better use of their spaces if they're more familiar with the space concept. You can also make them aware of the productivity gains this feature can bring.

  

Active Users

   

You can use this report to determine the number of people actively using the Cisco Spark app. An active user is someone who has sent a message, made a call, or attended a meeting this week.

  

Perhaps you signed up your organization for a trial to determine whether you want to purchase some of the services that a Cisco Spark subscription has to offer. In this case, we recommend that you monitor usage. If people are actively engaged, you may want to invest in various services that make workplace collaboration more convenient. If people aren't using the app as much as expected, show them how the app can make their day-to-day work life easier.

  

Most Active Users

   

You can use this report to determine who is making the most calls and sending the most messages in Cisco Spark app. You can sort people based on the number of calls and messages. Encourage these people to share their knowledge and experience with others so that everyone can get the most out of what Cisco Spark services have to offer.

  

Files Shared

   

You can use this report to monitor the number of files shared using the Cisco Spark app. Use this information to determine the level of feature adoption within your organization. If the number of files shared is low compared to the number of people in your organization, you may want to investigate the reasons why. We recommend that you implement strategies to encourage people to take advantage of the file sharing feature.

  

Registered Endpoints

   

You can use this report to get a quick view of how many devices and applications were activated in the last week. Maybe you notice that people in your organization have not activated their endpoints as expected. Encourage everyone. Highlight how easy activation is and how much time is saved by using the Cisco Spark services with their endpoints.

  

Quality

Call Metrics

   

This report allows you to review the number of calls people in you organization made on a specific day. You can use the information to see if people are taking advantage of the video and audio calling capabilities that the Cisco Spark app offers. If you find that people have not adopted this feature, check the call quality reports to ensure that performance isn't an issue. You may then want to provide group training about how to use the feature and its benefits.

  

VOIP Quality

   

We grade the quality of audio and video calls as good, fair, or poor. This grade is based on packet loss. At the end of every call, the media quality grade is calculated by measuring received packets against lost packets:

  

loss_ratio = (lost_packet_count/lost_packet_count + received_packet_count) x 100

  

If a phone doesn't have valid audio to play, packet lost concealment (PLC) fills in the audio gap so it is less noticeable to callers.

  

Users Experiencing Poor Call Quality

   

As a Pro Pack customer, you can use this report to pinpoint which people are having the most trouble with calls. Perhaps you can attribute poor call quality to a specific device. Or, if a lot of the people in your organization are affected, maybe it's a network issue. You can use the data in this report to troubleshoot and resolve problems with call quality.

  

Meeting Details Report

   

As a Pro Pack customer, you can use this report to get a quick summary of the meetings that the people in your organization host and attend. You have access to meeting details such as meeting number, subject, duration, and the amount of packet loss and jitter.

  
 

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