Reports for Your Cloud Collaboration Portfolio

Using reports, you can see details for each meeting, how often users are messaging each other, details for Webex Calling calls and call queues, how often Cisco devices are used, onboarding information, and more.

Reports is a part of the Monitoring section available in Control Hub that you can use to help track usage or solve issues with Webex services in your organization.

You can generate a CSV-formatted report immediately or schedule reports to run automatically in a daily, weekly, or monthly format. When you download a report, the report uses the following naming format for the file:

Default report template—Default Template Name_alphanumeric characters_Download Date
Custom report template—Custom Template Name_alphanumeric characters_Download Date

To generate these reports with an API, see the Reports API or Report Templates API developer page. You must have Pro Pack in order to generate reports with an API.

UI tooltips are shown for features that are only available with Pro Pack.

The following table shows types of reports available for Control Hub, the earliest date range that you can view the data for each report, and the maximum date range that you can select for each report that you run.

Report	Standard License	Pro Pack License	Latest Data Available to Generate on Current Date	Available Data Date Range	Standard—Date Range Limit Per Download	Pro Pack—Date Range Limit Per Download
Onboarding User Activation and License Details Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings Embedded Apps Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings In-Meeting Feature Usage Report		✔	Yesterday	13 months from current date		31 days
Meetings Usage Summary Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings High CPU Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings Active Hosts Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings Inactive Users Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings Active User Rolling Average Report**	✔	✔	Yesterday	13 months from current date	3 months	13 months
Enterprise Agreement Report**	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings Details Report		✔	Yesterday	13 months from current date		31 days
Meetings Attendees Report		✔	Yesterday	13 months from current date		31 days
Meetings Audio Usage Report		✔	Yesterday	13 months from current date		31 days
Meetings Telephony Report		✔	Yesterday	13 months from current date		31 days
Meetings License Consumption Report**		✔	Yesterday	NA		NA
Webinar Report*	✔	✔	Yesterday	May 1, 2021	3 months	13 months
Messaging External Domain Report		✔	Yesterday	13 months from current date		31 days
Messaging Bots Activity Report		✔	Yesterday	13 months from current date		31 days
Messaging User Activity Report		✔	Yesterday	13 months from current date		31 days
Messaging Bots Activity Summary Report		✔	Yesterday	13 months from current date		31 days
Messaging User Activity Summary Report		✔	Yesterday	13 months from current date		31 days
Messaging App Version Report		✔	Yesterday	13 months from current date		NA
Meetings Future Schedules Report		✔	NA (future 90 days)	NA		90 days
Calling Media Quality Report	✔	✔	Yesterday	13 months from current date	31 days	31 days
Calling Engagement Report	✔	✔	Yesterday	13 months from current date	31 days	31 days
Calling Quality Report	✔	✔	Yesterday	13 months from current date	31 days	31 days
Calling Detailed Call History	✔	✔	Yesterday	13 months from current date Data available from April 12, 2022	31 days	31 days
Calling Detailed Call History Report	✔	✔	Yesterday	13 months from current date	31 days	31 days
Call Queue Stats Report	✔	✔	Today	13 months from current date	3 months	13 months
Call Queue Agent Stats Report	✔	✔	Today	13 months from current date	3 months	13 months
Auto Attendant Reports - Stats Summary, Business Hours Key Details, After-Hours Key Details	✔	✔	Today	13 months from current date Data available from July 29, 2022	3 months	13 months
Rooms and Desks Detail Report*	✔	✔	Yesterday	13 months from current date	3 months	13 months
VIMT License Report*	✔	✔	Yesterday	13 months from current date	3 months	13 months
VIMT Usage Report*	✔	✔	Yesterday	13 months from current date	3 months	13 months
Devices Power Consumption Report*	✔	✔	Yesterday	13 months from current date	3 months	13 months

* These reports aren't available in Webex for Government organizations.

** These reports are only available for subscriptions that bill based on the number of license usage.

Related Information

Analytics

Troubleshooting

Report list

This tab shows a list of reports that are ready for you to download. You can subscribe to a report when scheduling one, you get an email notification when the report is ready to download.

When the report is generating, the status column changes to “In Progress”. When the report is ready to download, the status column changes to “Complete”. Your report may take up to 24 hours to generate, depending on the size of the report and how many reports are queued. Generated reports are available in the Report list tab.

You can only have a maximum of 50 reports in this list. Once you reach that limit, delete some reports to generate new reports again.

Scheduled reports

This tab shows a list of reports that are set to run recurringly. You can view the details of each report, such as report name, organization name, frequency of generating the report, day on which the report generates, last generated time, status of schedule, and notification subscription.

This tab shows a list of fixed templates that you can use to schedule reports, along with a brief description for each report.

These reports are for your general use and shouldn't be used for billing purposes.

To view more information about these reports, you can expand the following sections:

Webex Meetings reports

Data availability

Data capture is based on the UTC time zone. It takes approximately eight hours for the last-day data to show up for the following day, which is around 8:00 UTC. Different time zones may affect the updates of certain reports with new data.

For example, if you generate a report for the same day, the report may only include partial data. If you include the previous day and the same day in the time range, the report may include partial data, depending on your time zone.

We recommend that you generate same-day reports in the afternoon of your time zone. You can include the previous day data along with the same day data in your reports.

Meetings Embedded Apps

This report provides detail about the different types of Webex embedded apps that a participant uses in a meeting.

Column Name	Description
Conference_ID	Unique ID of the meeting.
Meeting_Name	Subject of the meeting.
Meeting_Type	Type of meeting that took place. The possible values are: MC—Webex Meetings EC—Webex Events (classic) TC—Webex Training SC—Webex Support Webinar—Webex Webinars Webcast—Webex Webinars in webcast view
Email	Email address of the participant who attended the meeting.
User_Name	Name of the participant who attended the meeting.
App_Name	Name of the embedded app used by the participant in the meeting.
Date	A date on which the embedded app is used by a participant in the meeting.

Meetings In-Meeting Feature Usage

This report provides detail about which collaboration features are used by a user during meetings in your organization.

We recommend that you use latest Webex Meetings client (WBS 42.7 or above), or at least the latest lockdown version (WBS 42.6), to accurately capture data for this report. If you're using an older client version, some data may not get captured in the report.

Known limitations

Data isn't captured for a user if:

The user joined with a device that doesn't support in-meeting features.
The user didn't leave the meeting normally, such as dropping out of the meeting due to a lost network connection or their app crashed.

Column Name	Description
MEETING_NUMBER	The 9-digit meeting access code used to join the meeting.
MEETING_NAME	The subject of the meeting.
CONFID	The unique ID of the meeting.
USER_NAME	The name of the user who attended the meeting.
EMAIL	The email address of the user who attended the meeting.
JOIN_DATE	The date of the meeting (GMT).
START_TIME	When the meeting started (GMT).
END_TIME	When the meeting ended (GMT).
NETWORK_BASED_RECORDING	The user recorded the meeting in the cloud.
APPLICATION_SHARING	The user shared an application while sharing their screen.
DOCUMENT_SHARING	The user shared a document while sharing their screen.
CHAT	The user opened the chat panel and sent a message.
QUESTION_ANSWER	The user accessed or utilized a question and answer session.
CLOSED_CAPTION	The user turned on automated closed captions.
WHITEBOARD	The user shared a whiteboard.
DESKTOP_SHARING	The user shared their desktop.
WEB_BROWSING_SHARING	The user shared their screen when they joined the meeting through a browser.
VIDEO_SETTINGS	The user turned on their video.
APPLICATION_REMOTE_CONTROL	The user remotely controlled another participant's shared application during the meeting.
WEB_BROWSER_SHARING_REMOTE_CONTROL	The user remotely controlled another participant's shared web browser during the meeting.
ANNOTATION	The user accessed annotation features during the meeting.
FILE_TRANSFER	The user transferred a file during the meeting.
DESKTOP_REMOTE_CONTROL	The user remotely controlled another participant's shared desktop during the meeting.
APPLICATION_REMOTE_CONTROL	The user remotely controlled another participant's shared desktop during the meeting.
WEB_BROWSER_SHARING_REMOTE_CONTROL	The user remotely controlled another participant's shared web browser during the meeting.
BREAKOUT_SESSION	The user started or joined a breakout session. This field only applies to users who join meetings on the Webex Suite meeting platform. The value for users who aren't on this platform show as `N` even if they joined a breakout session.
SIMULTANEOUS_TRANSLATIONS	The user enabled the simultaneous translation feature.
REACTIONS	The user selected a reaction during the meeting.
RAISED_HAND	The user selected the raise hand feature during the meeting.
MOVE_MEETING_TO_MOBILE	The user moved their meeting to a mobile device during the meeting.
VIRTUAL_BACKGROUND	The user enabled a virtual background during the meeting.
REAL_TIME_TRANSLATION	The user enabled the real time translation feature during the meeting.
WEBEX_ASSISTANT	The user enabled Webex Assistant during the meeting.

Meetings Details

This report provides detail about meetings that are started within the selected date range. You can see host of the meeting, start and end time of the meeting, number of attendees, if the meeting is recorded, and more.

Column Name	Description
MEETING_NUMBER	The 9-digit meeting access code used to join the meeting.
MEETING_NAME	The subject of the meeting.
CONFERENCE_ID	The unique ID of the meeting.
MEETING_TYPE	The type of meeting that took place. The possible values are: MC—Webex Meetings EC—Webex Events (classic) TC—Webex Training SC—Webex Support Webinar—Webex Webinars Webcast—Webex Webinars in webcast view
HOST_NAME	The name of the user who created or scheduled the meeting.
HOST_USERID	The unique ID of the host.
HOSTEMAIL	The email address of the host.
START_TIME	When the meeting started (GMT).
END_TIME	When the meeting ended (GMT).
DURATION	The length of the meeting in minutes.
TOTAL_ATTENDEE	The number of participants in the meeting.
PEOPLE_MINS	The total number in minutes that all participants have been in the meeting. For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes.
IS_VOIP	At least one participant called into the meeting using audio connection through a computer.
IS_SHARING	At least one participant shared their screen in the meeting.
IS_RECORD	If the meeting is recorded or not.
VIDEO_USERS	The number of participants who joined with a Webex Meetings client and turned on their video during the meeting.
VIDEO_MINS	The total number in minutes that participants are sending video.
AUDIO_ONLY (PCN)	A meeting where all participants called in using PSTN.
TRACKING_CODE_1-10	The tracking code associated with a user. The report only shows the default tracking code names.
INTEGRATION_USED	This field shows if a meeting is scheduled through the Microsoft Teams, Microsoft Outlook, Slack, or Google Calendar integration with the Cisco Webex Meetings app.
WEBEX_ASSISTANT	This field shows if the Webex Assistant for Meetings is used in the meeting. The possible values are: Y—Webex Assistant is used during the session. N—Webex Assistant isn't used at all.
BREAKOUT_USED	This field shows if a breakout session is started during the meeting. The possible values are: Y—A breakout session is created. N—No breakout sessions are used.
IS_E2EE	This field shows if the meeting is scheduled using end-to-end encryption (E2EE). The possible values are: Y—The meeting is end-to-end encrypted. N—The meeting isn't end-to-end encrypted.
SI_USED	This field shows if a meeting had simultaneous interpretation enabled by the host. The possible values are: Y—The host enabled simultaneous interpretation for the meeting. N—The host didn't enable simultaneous interpretation for the meeting.

Meetings Attendees

This report provides detail about every participant who attended a meeting within the selected date range. You can find out about a participant’s media quality data during the meeting and information about how they joined the meeting.

Media quality data and hardware information of participants are only available if the meeting's duration is more than two minutes.

Column Name	Description
MEETING_NUMBER	The 9-digit meeting access code used to join the meeting.
MEETING_NAME	The subject of the meeting.
CONFERENCE_ID	The unique ID of the meeting.
USER_NAME	The names of the participants who attended the meeting.
EMAIL	The email addresses of the participants who attended the meeting.
LOCATION (DEPRECATED)	This field has been deprecated. For similar information, use the COUNTRY, STATE, and CITY fields.
JOIN_DATE	The date of the meeting (GMT).
START_TIME	The times that the participants joined the meeting (GMT).
END_TIME	The times that the participants left the meeting (GMT).
DURATION	The number of minutes the participants remained connected in a meeting.
OS	The operating systems of the devices the participants used to join the meeting.
BROWSER	The web browsers that participants used for the Webex Meetings for Web to join the meeting.
LOCAL_IP	The IP addresses of the clients used to join the meeting. These IP addresses may not be externally routable addresses if they're behind a firewall.
PUBLIC_IP	The IP addresses of the client that's externally routable. This can be the same as `LOCAL_IP` if the client is connected directly to the internet without using a VPN.
VOIP_RECEIVING_AVERAGE_PACKET_LOSS	The average audio packet loss during the meeting from the Webex cloud to the client direction, in percentage. The receiving packet loss is calculated after Webex's packet loss recovery.
VOIP_AVERAGE_LATENCY	The average audio latency during the meeting, in milliseconds.
JOIN_MEETING_TIME	JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting). JMT doesn’t count the time the user spends browsing menus, making selections in the preview window, or waiting in the lobby.
TCP_PERCENTAGE	The percentage of the duration participants used TCP connection for a VoIP call.
UDP_PERCENTAGE	The percentage of the duration participants used UDP connection for a VoIP call.
IS_CMR	If the attendee joined the meeting using a Webex Room or Desk Device,
IS_SHARING	Whether or not the participant shared their screen during the meeting.
IS_RECORD	Whether or not the participant clicked the Record button.
VIDEO_MINUTES	The total number of minutes that video is enabled by the participant in the meeting.
CLIENT	The type of soft client used to join the meeting.
CLIENT_VERSION	The version of the soft client used to join the meeting.
MEDIA_NODE	The data center or region of the media node that the client is connected to. For cloud-based media nodes, this field shows a general region name such as "San Jose, USA". For video mesh-based media nodes, this field have more specific name that matches the video mesh cluster name that is provisioned by the customer.
CONNECTION	The type of network connection that the client used to exchange media. Possible values could be "wifi", "ethernet", "cellular", or "unknown". This isn't tracked per media type. It's possible (and relatively common) that this changes over the course of a meeting. Only the initial connection is recorded here.
HARDWARE	The hardware make and model of the device used to join a meeting. For computers this might be "Lenovo Thinkpad p60". For phones this might be "Samsung Galaxy S7". For room devices this might be "Cisco Webex Room Kit".
CAMERA	The brand name and model information for the camera that is used during the meeting. This can change over the course of a meeting, however, only the initial camera used is reported.
MICROPHONE	The brand name and model information for the microphone that is used during the meeting. This can change over the course of a meeting, however, only the initial microphone used is reported.
SPEAKER	The brand name and model information for the speaker that is used during the meeting. This can change over the course of a meeting, however, only the initial speaker used is reported.
AUDIO_AVERAGE_LATENCY	The average audio latency during the meeting, in milliseconds.
AUDIO_MAX_LATENCY	The highest value of audio latency during the meeting, in milliseconds.
AUDIO_RECEIVING_AVERAGE_PACKET_LOSS	The average end-to-end audio packet loss during the meeting, in percentage.
AUDIO_RECEIVING_MAX_PACKET_LOSS	The highest value of end-to-end audio packet loss during the meeting, in percentage.
AUDIO_SENDING_AVERAGE_PACKET_LOSS	The average audio packet loss during the meeting, in percentage.
AUDIO_SENDING_MAX_PACKET_LOSS	The highest value of audio packet loss during the meeting, in percentage.
AUDIO_RECEIVING_AVERAGE_JITTER	The average audio jitter during the meeting, in milliseconds.
AUDIO_RECEIVING_MAX_JITTER	The highest value of audio jitter during the meeting, in milliseconds.
AUDIO_SENDING_AVERAGE_JITTER	The average audio jitter during the meeting, in milliseconds.
AUDIO_SENDING_MAX_JITTER	The highest value of audio jitter during the meeting, in milliseconds.
VIDEO_AVERAGE_LATENCY	The average video latency during the meeting, in milliseconds.
VIDEO_MAX_LATENCY	The highest value of video latency during the meeting, in milliseconds.
VIDEO_RECEIVING_AVERAGE_PACKET_LOSS	The average video packet loss during the meeting, in percentage.
VIDEO_RECEIVING_MAX_PACKET_LOSS	The highest value of video packet loss during the meeting, in percentage.
VIDEO_SENDING_AVERAGE_PACKET_LOSS	The average video packet loss during the meeting, in percentage.
VIDEO_SENDING_MAX_PACKET_LOSS	The highest value of video packet loss during the meeting, in percentage.
VIDEO_RECEIVING_AVERAGE_JITTER	The average video jitter during the meeting, in milliseconds.
VIDEO_RECEIVING_MAX_JITTER	The highest value of video jitter during the meeting, in milliseconds.
VIDEO_SENDING_AVERAGE_JITTER	The average video jitter during the call, in milliseconds.
VIDEO_SENDING_MAX_JITTER	The highest value of video jitter during the meeting, in milliseconds.
CPU_APPLICATION_AVERAGE	The average CPU usage for the Webex app during the meeting, in percentage.
CPU_APPLICATION_MAX	The highest CPU usage value for the Webex app during the meeting, in percentage.
CPU_SYSTEM_AVERAGE	The average system CPU usage during the meeting, in percentage.
CPU_SYSTEM_MAX	The highest system CPU usage value during the meeting, in percentage.
VIRTUAL_BACKGROUND_USED	This field shows if participants enabled a virtual background during the meeting. The possible values are: Y—A virtual background is enabled once during the meeting. N—A virtual background isn't used.
HOST_INDICATOR	This field shows if the participant is a host or attendee. The possible values are: TRUE—The participant is a host. FALSE—The participant is an attendee.
IS_COHOST	This field shows if the participant is a cohost for the meeting. The possible values are: Y—The participant is a cohost. N—The participant is not a cohost.
Client_Type	Client that the participant used to join the meeting.
Sub_Client_Type	Method that the participant used to join the meeting.
Client_Browser_Details	App or browser that the participant used to join the meeting.
VIDEO_QUALITY	This field shows the video quality of the participant during the meeting. Video quality is calculated as the participant's average value of video packet loss and latency from their total video minutes per meeting. Possible values are: Good—If the average video packet loss is less than or equal to 5% and the average video latency is less than or equal to 400ms, then video quality is counted as good. Bad—If the average video packet loss is more than 5% and the average video latency is more than 400ms, then video quality is counted as bad. Unknown—If video or audio data isn't available for at least a minute, then video quality is counted as unknown.
VOIP_QUALITY	This field shows the participant's VoIP quality during the meeting. VoIP quality is calculated as the participant's average value of audio packet loss and latency from their total audio minutes per meeting. Possible values are: Good—If the average audio packet loss is less than or equal to 5% and the average audio latency is less than or equal to 400ms, then VoIP quality is counted as good. Bad—If the average audio packet loss is more than 5% and the average audio latency is more than 400ms, then VoIP quality is counted as bad. Unknown—If video or audio data isn't available for at least a minute, then VoIP quality is counted as unknown.
COUNTRY	The country of where the participants joined the meeting from.
STATE	The state of where the participants joined the meeting from.
CITY	The city of where the participants joined the meeting from.

Meetings Usage Summary

This report provides detail about the total number of meetings hosted within the selected date range.

Column Name	Description
Number Of Meetings	The total number of meetings hosted over the selected time period.
Total Meeting Minutes	The total number of minutes for all meetings over the selected time period. For example, if three meetings lasted 30 minutes each, then the count is 90 meeting minutes.
Number Of Participants	The total number of participants or devices join from all Webex meetings over the selected time period. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2.
Total Participant Minutes	The total number of minutes that all participants are in a meeting. For example, if a meeting has three participants and lasts for 10 minutes, then the count is 30 participant minutes (3 x 10 minutes).
Participant Sending Video Minutes	The total number of minutes that participants enabled video for. For example, in a meeting that lasts 30 minutes with five participants, but only two participants enabled video for the entire meeting, the count is 60 video minutes.
Participant VOIP Minutes	Total number of minutes for participants who joined meetings using VoIP.
Participant Audio Minutes	Total number of minutes for participants who called in to meetings using PSTN.

Meetings Active Hosts

This report provides detail about how many meetings a host scheduled and started within the selected date range.

Column Name	Description
UserID	The host's email address.
Count of meetings hosted	The number of meetings scheduled and hosted by this user within the reported time period.
Host	The name of the user who hosted the meeting, or the name of the device if the meeting is hosted on a device.

Meetings Inactive Users

This report provides detail about users who haven’t hosted or attended meetings within the selected date range.

Column Name	Description
FIRST_NAME	The first name of the user.
LAST_NAME	The last name of the user.
USERNAME	The email address of the user.
USER_ID	The unique ID of the user.
EMAIL	The email address of the user.
IS_HOST	Whether or not the user has a Webex Meetings host license.
IS_SITEADMIN	Whether or not the user has an administrator role for the Webex site.
DAYS_SINCE_LAST_ACTIVE	The number of days since the user last hosted or attended a meeting through the Webex App app or Webex Meetings.
LAST_ACTIVE_DATE	The date of when the user last hosted or attended a meeting through the Webex App app or Webex Meetings. PSTN call-in users don’t count as active.

Meetings Audio Usage

This report provides detail about the different types of audio that participants used during a meeting.

Column Name	Description
CONF ID	The unique ID of the meeting.
MEETING NUMBER	The 9-digit meeting access code used to join the meeting.
AUDIO TYPE	The audio type that participants used to join a meeting. The audio types are: CCA In—Participants who dialed in to join a meeting through Cloud Connected Audio. CCA Out—Participants who used callback to join a meeting through Cloud Connected Audio. PSTN In—Participants who dialed in to join a meeting through PSTN. PSTN Out—Participants who used callback to join a meeting through PSTN. VoIP—Participants who joined a meeting using internet for audio. Edge Audio—Participants who dialed in or used callback to join a meeting through Edge Audio. Fallback—If a call fails when participants are trying to join a meeting through Edge Audio, then Webex retries the call through PSTN.
USER NAME	The names of the participants who attended the meeting.
EMAIL	The email addresses of the participants who attended the meeting.
PHONE NUMBER	The phone number for participants who joined a meeting through CCA, PSTN, VoIP, Edge Audio, or Fallback. Phone numbers for participants who join a meeting through VoIP show up as NA.
MEETING ENDDATE	The date of when the meeting ended.
START TIME	When the meeting started (GMT).
END TIME	When the meeting ended (GMT).
AUDIO MINUTES	The total number of audio minutes used by each participant.
MEETING NAME	The subject of the meeting.

Meetings Telephony Report

This report provides detail about the different types of audio that participants used during a meeting. You can use this chart to get a sense of which calling services that participants prefer to connect to for meetings and calls.

Column Name	Description
MEETING_NUMBER	9- or 10-digit meeting access code used to join the meeting.
CONFERENCE_ID	Unique ID of the meeting.
SESSION_TYPE	Audio type (in numerical value) that participants used to join a meeting. Possible audio types are: PSTN (5-9999)—Participants who joined a meeting through PSTN. CCA (10000 to 20000)—Participants who joined a meeting through Cloud Connected Audio. Edge Audio (over 20000)—Participants who joined a meeting through Edge Audio.
COUNTRY_CODE	Alphabetic or numeric geographical code that the participants used to dial in to the meeting.
MEETING_NAME	Subject of the meeting.
MEETING_START_DATE_TIME	Date and time (in GMT) of when the meeting started.
MEETING_END_DATE_TIME	Date and time (in GMT) of when the meeting ended.
MEETING_DURATION	Duration (in GMT) of how long the meeting lasted.
USER_NAME	Display names of the participants who attended the meeting.
EMAIL	Email addresses of the participants who attended the meeting.
CALL_SERVICE_TYPE	Call service type that participants used to join a meeting. Possible call service types are: Callback Domestic Callback International Call in Toll Call in Toll-free International Call in Toll International Call in Toll-free VoIP Premium Toll
DIALED_IN_PHONE_NUMBER	Phone number that participants used to dial in to the meeting.
CALLBACK_PHONE_NUMBER	Phone number that participants requested to join a meeting through callback.
ANI	Automatic number identification of the phone number that the participant used to call in to the meeting.
PARTICIPANT_START_DATE_TIME	Date and time (in GMT) of when the participant connected their audio in the meeting.
PARTICIPANTS_DURATION	Duration (in GMT) of how long the participant's audio is connected for in the meeting.
TRACKING_CODE_1-10	The tracking code associated with a user. The report only shows the default tracking code names.

Meetings Future Schedules

This report doesn't have a date range selection. You can see the meetings that are coming up for a Webex site within the next 90 days from the date that you run the report. You can also see meetings that are scheduled within the previous 30 days.

This report shows you the upcoming meetings for the selected Webex site. Use this report to gain insights into how many users are scheduling meetings in a Webex site and understand the volume and timing of upcoming meetings. These details can help you manage the timing of a site migration or a site upgrade that might impact users. You can also identify critical meetings or events to help plan support accordingly.

Meetings scheduled from Webex are included in this report. If hosts are scheduling meetings with a Personal Room invitation URL, then those meetings won’t be included in the report.

Column Name	Description
MeetingNumber	The 9-digit meeting access code used to join the meeting.
ServiceType	If the meeting is scheduled as a Webex Meeting, Webex Event, Webex Training session, or Webex Webinar (WB).
HostName	The name of the user who scheduled the meeting.
Email	The email address of the user who scheduled the meeting.
MeetingName	The subject of the meeting.
StartTime	The date and time of when the meeting will start (GMT).
EndTime	The date and time of when the meeting will end (GMT).
CreatedOn	The date and time of when the meeting is scheduled (GMT).
InviteeCount	The number of users invited to the meeting.
PasswordSet	If the meeting requires a password to join.
SeriesType	If the meeting is a one-time meeting or a recurring series.
ExpirationDate	The date and time of when the meeting series will end (GMT).
LastModifiedDate	The date and time of when the meeting invitation is last updated (GMT).
ExceptionMeeting	If one of the meetings in a series is rescheduled for a different time.

Meetings High CPU

This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. To optimize resources, Webex downgrades the bit rate and resolution of all videos when the user reaches an average system CPU usage of 95% for five consecutive seconds.

You can use this report to help users on how they can reduce their system CPU usage to have a better meeting experience.

Column Name	Description
User Email	The email address of the user who had high system CPU usage.
Total Video Minutes	The number of recorded video minutes for each user’s email address during the selected date range.
Video Minutes with High CPU Utilization	The number of recorded video minutes where the average system CPU usage is at 90% or higher.
% Video Minutes with High CPU	The percentage of video minutes where the average system CPU usage is at 90% or higher.

Meetings Active User Rolling Average

This report provides detail about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. This report is only available if your organization has an active true forward eligible subscription.

Column Name	Description
Date	The calendar date within the period. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.
Subscription ID	The unique ID of the subscription.
Product	The name of the product for the reported licenses.
Provisioned License Quantity	The total number of licenses provisioned for the subscription and product.
Allocated License Quantity	The number of licenses allocated to users at the reported date.
Unique Active Hosts Per Day	The count of unique active hosts on the calendar date. Unique active hosts are hosts who started at least one Webex meeting on the reported date.
Unique Active Meeting Hosts for Past 30 days	The cumulative number of unique active hosts for the last 30 days, including the current day. Unique active hosts are hosts who started at least one Webex meeting on the reported date.
90 Day Rolling Average Unique Active Meetings Hosts	The average number of unique active hosts for the preceding 90 days of the reported date, rounded to the nearest whole number. If you have less than 90 days in your subscription, then the average is based on the number of days the subscription has been active for.
Consumption Quantity	This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change. This number matches the same number as the 90 Day Rolling Average Unique Active Meetings Hosts.

Meetings License Consumption Report

This report provides detail about how many licenses are being used in a subscription. This report is only available if your organization has an active utility-based billing subscription.

This report isn't available in Webex for Government organizations.

Column Name	Description
Date	The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.
Subscription ID	The unique ID of the subscription.
Product	The name of the product for the reported licenses.
Provisioned License Quantity	The total number of licenses provisioned for the subscription and product.
Allocated License Quantity	The number of licenses allocated to users at the reported date.

Webex Webinar reports

Webinar Report

This report provides information about Webex webinars that are hosted within the selected date range. You can use this report to view details such as who is the host of webinar, type of webinar, and number of attendees.

Column Name	Description
Meeting ID	The unique ID of the webinar.
Host ID	The unique ID of the host.
Webinar Topic	The subject of the webinar.
Webinar Type	If it is scheduled as a Webinar or Webcast.
Host Email	The email address of the host.
Host First Name	The first name of the host.
Host Last Name	The last name of the host.
Event Date	The date of when the webinar started.
Start Time	The time of when the webinar started (GMT).
End Time	The time of when the webinar ended (GMT).
Duration	The number of minutes that the webinar lasted for.
Total Registrants	The total number of users that registered for the webinar before it started.
Total Attendees	The total number of users that joined the webinar.

Webex Messaging reports

Messaging External Domain

This report provides information about external domains and external users collaborating in your organization. You can also see how users from your organization are collaborating with external domains in external spaces.

Column Name	Description
External Domain	Name of the external domain.
Number of External Users	Number of users from the external domain in your organization spaces.
Numbers of Spaces with External Users	Number of spaces in your organization that has at least one user from the external domain. For example, if Bob@external.com is in three different spaces in your organization, then this column shows 3 as the value.
Most Recent Read Message Date	Last known date of when a user from the external domain read a message in a space in your organization.
Most Recent Sent Message Date	Last known date of when a user from the external domain sent a message in a space in your organization.
Most Recent Shared File Date	Last known date of when a user from the external domain shared a file in a space in your organization.
Most Recent Joined Space Date	Last known date of when a user from the external domain joined a space in your organization.
Number of Users from Your Organization in External Spaces	Total number of users from your organization that are part of external spaces.
Number of External Spaces with Users from Your Organization	Total number of external spaces that includes users from your organization. For example, if Alice@example.com is in three different external spaces of the external domain, then this column shows 3 as the value.

Messaging Bots Activity

This report shows data for every activity of each bot per day during the date range that you select. Each date that you select has their own set of data. For example, you have run messaging bots activity report for June 1, 2020 to June 5, 2020. The report displays every activity of the bot within the selected date range.

If a bot hasn't had any activity during a certain date, then those dates don't show up in the report.

Data for this report is only for bots from your organization. If your organization uses external bots, then data doesn't show for those bots.

Column Name	Description
Bot Name	The name of the bot.
Bot ID	The unique ID of the bot.
Date	The date for the activity of the bot.
Active Spaces Count	The number of spaces that the bot has sent a message or shared a file in.
Messages Count	The number of messages sent by the bot.
Files Shared	The number of files shared by the bot.
New Spaces Joined	The number of spaces the bot joined.
Spaces Exited	The number of spaces the bot left.
Bot User Count	The number of unique users that mentioned the bot.
Bot Mentions Count	The number of times a user mentions about the bot.

Messaging User Activity

This report shows data for every activity of each user per day during the date range that you select. Each date that you select has their own set of data. For example, you have run messaging user activity report for June 1, 2020 to June 5, 2020. The report shows you every activity of the user within selected date range.

If a user hasn't had any activity during a certain date, then those dates don't show up in the report.

Column Name	Description
User ID	The unique ID of the user.
Name	The first and last name of the user.
Email	The email address of the user.
Date	The date for the activity of the user.
Messages Sent	The number of messages sent by the user.
Calls	The number of calls made and meetings joined from the Webex App client by a user.
Files Shared	The number of files shared in all spaces by the user.
Spaces Count	The number of spaces that the user has sent a message, called, or shared a file in.
New Spaces Created	The number of spaces the user created.
New Spaces Joined	The number of spaces the user joined.
Space Exited	The number of spaces the user left.

Messaging Bots Activity Summary

This report shows aggregated data for each activity of each bot during the date range that you select.

Data for this report is only for bots from your organization. If your organization uses bots that aren't part of your organization, then data isn’t shown for those bots.

Column Name	Description
Bot Name	The name of the bot.
Bot ID	The unique ID of the bot.
Bot Owner	The name of the user who created the bot.
Bot Owner Email	The email address of the user who created the bot.
Start Date	The first date selected for the report date range.
End Date	The last date selected for the report date range.
Average Active Spaces Count	The average number of spaces that the bot has sent a message or shared a file in.
Messages Count	The number of messages sent by the bot.
Files Shared	The number of files shared by the bot.
Spaces Joined	The number of spaces the bot joined.
Spaces Exited	The number of spaces the bot left.
Average Bot User Count	The average number of unique users that mentioned the bot.
Bot Mentions Count	The number of times a user mentions about the bot.

Messaging User Activity Summary

This report shows aggregated data for each activity of each user during the date range that you select.

Column Name	Description
User ID	The unique ID of the user.
Name	The first and last name of the user.
Email	The email address of the user.
Start Date	The first date selected for the report date range.
End Date	The last date selected for the report date range.
Messages Sent	The number of messages sent by the user.
Calls	The number of calls made and meetings joined from the Webex App client by a user.
Files Shared	The number of files shared in all spaces by the user.
New Spaces Created	The number of spaces the user created.
Spaces Joined	The number of spaces the user joined.
Space Exited	The number of spaces the user left.

Messaging App Version

This report only captures the latest Webex App client version when users send a message. If users only sign in to the Webex App, but they don't send any messages, then the latest client version isn't captured.

This report doesn't have a date range or Webex site selection, it shows data from all Webex sites in your organization and the last known date when a user sent a message. For example, if a user sent a message on March 1, 2020 and hasn't sent any other messages since then, the report shows the Webex App client version used on March 1, 2020.

The report shows data on all platforms that a user signed in to the Webex App on. For example, if a user signs in to Webex App on the Windows and Mac client, there are two separate entries in the report for this user.

Column Name	Description
Version	The latest version of the Webex App client.
Platform	The operating system for the Webex App client.
User_ID	The unique ID of the user.
Email	The email address of the user that signed in to the Webex App client.
Name	The first and last name of the user.
Last Known Date	The date of when the Webex App platform and version number are last detected for a user during the last message sent. For example, if a user isn’t sending a message after a Webex App version update, then the report shows the Webex App client version used on the update date.

Webex Calling reports

Calling Media Quality Report

This report shows details about each call leg that had an established media session using Call on Webex or Webex Calling.

Column Name	Description
User Name	First and last name of the user.
Email	Email address of the user.
Start Time	Call start time (GMT).
Endpoint	Application used for making or receiving calls.
Device Used	Physical device used for making or receiving calls. For example, a Cisco IP Phone 8865.
Call Quality	Media quality of the call. Call legs are categorized as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%.
Duration (s)	Duration of call lasted, in seconds.
Max Audio Jitter (ms)	The maximum value of audio jitter during the call, in milliseconds.
Average Audio Jitter (ms)	The average value of audio jitter during the call, in milliseconds.
Audio Packet Loss (%)	The maximum value of audio packet loss during the call, in percentage.
Audio Latency (ms)	The maximum value of audio latency during the call, in milliseconds.
Audio Only	This field shows if the call leg only used audio.
Max Video Jitter	The maximum value of video jitter during the call, in milliseconds.
Average Video Jitter	The average value of the video jitter during the call, in milliseconds.
Video Packet Loss (%)	The maximum value of video packet loss during the call, in percentage.
Video Latency (ms)	The maximum value of video latency during the call, in milliseconds.
Call ID	Unique ID of the call.
Local Session ID	Unique local ID of the call.
Remote Session ID	Unique remote ID of the call.
Location	Location of the user defined in the Control Hub.
Country	Country of the user defined in the Control Hub.
Connection Used	Type of connection used to connect to the call.
Local IP Address	Local IP address of the user.
Audio Codec	Audio media encoding and decoding format used during the call.
Video Codec	Video media encoding and decoding format used during the call.
Path Optimization	Path optimization is used during the call. The available path optimization types are: Interactive Connectivity Establishment (ICE)—Used to enable devices to send media directly to one another, which reduces latency and bandwidth usage. Private Network Connect (PNC)—Used to enable Webex Calling customers to extend their private network to the cloud over a dedicated VPN. No Optimization—When none of the ICE or PNC path optimization is used.
Call Type	The type of call that the user called with. Possible values are Webex Calling or Call on Webex.
Video Duration	The amount of time in seconds that the user turned on their video.
Caller	This field shows if the user is the one who initiated the call. The possible values are: Y—The user initiated the call. N—The user didn't initiate the call. NA—Data isn't available. You can get NA value for calls made from and to Cisco devices.
UA Version	The Webex Calling or Webex App desktop version of the user.

Calling Engagement Report

This report shows data for the call legs that users made or received with the Webex app using Call on Webex and the Webex Calling app.

Column Name	Description
Name	The first and last name of the user.
Email	The email address of the user.
Start Time	The time (GMT) of when the call is made.
Duration	The amount of time in seconds that the call lasted.
Video Duration	The amount of time in seconds that the user turned on their video.
Endpoint	The device or app that the user made or received the call with.
Call ID	The unique ID of the call.
Caller	This field shows if the user is the one who initiated the call. The possible values are: Y—The user initiated the call. N—The user didn't initiate the call. NA—Data isn't available. You can get NA value for calls made from and to Webex devices.

Calling Quality Report

This report shows data for the quality of calls made or received by users with the Webex Calling and Webex desktop apps.

The quality of calls made or received from the Webex app and cloud-registered devices aren't captured in this report.

Column Name	Description
Name	The first and last name of the user.
Email	The email address of the user.
Start Time	The time (GMT) of when the call is made.
Duration	The amount of time in minutes that the call lasted.
Endpoint	The device or app that the user made or received the call with.
Audio Packet Loss	The average receiving audio packet loss in percentage.
Audio Latency	The average audio round-trip delay in milliseconds.
Audio Jitter	The average jitter in milliseconds.
Video Packet Loss	The average receiving video packet loss in percentage.
Video Latency	The average video round-trip delay in milliseconds.
UA Version	The Webex Calling or Webex desktop app version of the user.
Call ID	The unique ID of the call.

Call Queue Stats Report

This report shows details of call queues that have been set up in your organization. You can use this report to see the number of incoming calls to call queues and the status of those calls.

Column Name	Description
Call Queue	Name of the call queue.
Location	Location assigned to the call queue.
Phone No.	A phone number assigned to the call queue.
Extension	Extension number assigned to the call queue.
Total Hold Time	Total time that calls are place on hold by agents.
Avg Hold Time	Average time that calls were placed on hold by agents.
Total Talk Time	Total time that agents were actively talking on calls.
Avg Talk Time	Average time that agents were actively talking on calls.
Total Handle Time	Total time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Avg Handle Time	Average time that agents spent handling calls.
Total Wait Time	Total time that callers spent waiting for the next available agent to answer the call.
Avg Wait Time	Average time that callers spent waiting for the next available agent to answer the call.
Calls Answered	Number of calls answered by agents.
% Answered Calls	Percentage of calls answered by agents.
Calls Abandoned	Number of calls where the caller hung up or left a message before an agent became available.
% Abandoned Calls	Percentage of calls where the caller hung up or left a message before an agent became available.
Avg Abandoned Time	Average time where callers hung up or left a message before an agent became available.
Abandoned Time	Amount of time where callers hung up or left a message before an agent became available.
Total Calls	Total number of incoming calls.
Overflow - Busy	Number of calls that overflowed because the queue limit is met.
Overflow - Timed out	Number of calls that overflowed because the wait time exceeded the maximum limit.
Calls Transferred	Number of calls that were transferred out of the queue.
Avg No. of Agents Assigned	Average number of agents assigned to call queues.
Avg No. of Agents Handling Calls	Average number of agents that actively handled calls.

Call Queue agent stats report

This report shows details of all the agents who are assigned to call queues in your organization. You can use this report to see which agent gets the most calls and information about their calling stats.

Column Name	Description
Agent/Workspace Name/Virtual Line	Name of the agent, workspace, or virtual line.
Call Queue	Name of the call queue.
Location	Location assigned to the call queue.
Total Answered Calls	Number of calls that were presented to the agent and answered by them.
Bounced Calls	Number of calls that were presented to the agent but went unanswered.
Total Presented Calls	Number of inbound calls to the agent that were distributed by the call queue.
Total Talk Time	Total time that the agent spent actively talking on calls.
Avg Talk Time	Average time that the agent spent actively talking on calls.
Total Hold Time	Total time that the agent put calls on hold.
Avg Hold Time	Average time that the agent put calls on hold.
Total Handle Time	Total time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Avg Handle Time	Average time that agents spent handling calls.

Auto-attendant stats summary

Provides details about calls routed to auto-attendants in your organization.

Column Name	Description
Auto-attendant	Name of the auto-attendant, as provisioned.
Ph. No. / Extn.	Extension assigned to the auto-attendant.
Location	Location of the auto-attendant, as provisioned.
Total calls	Total number of incoming calls routed to the auto-attendant.
Answered	Number of calls answered by agents, users through call forwarding, or voicemails.
Unanswered	Number of calls that were routed to agents, users through call forwarding, or voicemails but weren’t answered.
Busy	Number of calls where callers reached a busy tone.
Others	Number of calls that had a status other than answered, unanswered, or busy. For example, instances where the caller didn't make a key selection.
% answered	Percentage of calls answered by agents.
Total duration	Total time that callers were on the line with the auto-attendant.

Auto-attendant business hours key details

Provides details about calls routed to auto-attendants during your business regular hours.

Column Name	Description
Auto-attendant	Name of the auto-attendant, as provisioned.
Key pressed	The key option pressed by callers on the keypad
Ph. No. / Extn.	Extension assigned to the auto-attendant.
Location	Location of the auto-attendant, as provisioned.
Total calls	Total number of incoming calls routed to the auto-attendant.
Answered	Number of calls answered by agents, users through call forwarding, or voicemails.
Unanswered	Number of calls that were routed to agents, users through call forwarding, or voicemails but weren’t answered.
Busy	Number of calls where callers reached a busy tone.
Others	Number of calls that had a status other than answered, unanswered, or busy. For example, instances where the caller didn't make a key selection.
% answered	Percentage of calls answered by agents.
Duration	Length of time that callers were on the line with the auto-attendant.
Destination	The extension that the auto-attendant routed the call to.
Key menu	The key menu option assigned to the key pressed on the keypad.
Key description	The description for the key option pressed by callers on the keypad.

Auto-attendant after hours key details

Provides details about calls routed to auto-attendants after your business regular hours.

Column Name	Description
Auto-attendant	Name of the auto-attendant, as provisioned.
Key pressed	The key option pressed by callers on the keypad
Ph. No. / Extn.	Extension assigned to the auto-attendant.
Location	Location of the auto-attendant, as provisioned.
Total calls	Total number of incoming calls routed to the auto-attendant.
Answered	Number of calls answered by agents, users through call forwarding, or voicemails.
Unanswered	Number of calls that were routed to agents, users through call forwarding, or voicemails but weren’t answered.
Busy	Number of calls where callers reached a busy tone.
Others	Number of calls that had a status other than answered, unanswered, or busy. For example, instances where the caller didn't make a key selection.
% answered	Percentage of calls answered by agents.
Duration	Length of time that callers were on the line with the auto-attendant.
Destination	The extension that the auto-attendant routed the call to.
Key menu	The key menu option is assigned to the key pressed on the keypad.
Key description	The description for the key option pressed by callers on the keypad.

Webex Calling Detailed Call History report

This report shows detailed call history data. Use this information to view trends at a high level or drill down to specific call types, for understanding the calling behavior.

Column Name	Description
Start time	This is the start time of the call, in UTC. The answer time may be slightly after this value.
Answer time	The time at which the call is answered in UTC.
Duration	The length of the call, in seconds.
Calling number	For incoming calls, it's the telephone number of the calling party. For outgoing calls, it's the telephone number of the user.
Called number	For incoming calls, it's the telephone number of the user. For outgoing calls, it's the telephone number of the called party.
User	The user who made or received the call.
Calling line ID	For incoming calls, it's the calling line ID of the calling party. For outgoing calls, it's the calling line ID of the user.
Called line ID	For incoming calls, it's the calling line ID of the user. For outgoing calls, it's the calling line ID of the called party.
Correlation ID	Correlation ID to tie together multiple call legs of the same call session.
Location	The Webex Calling location of the user for this record.
Inbound trunk	Inbound trunk may be present in the Originating and Terminating records. Originating—Identifies the trunk for inbound calls from an on-prem deployment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has “Call Routing between Webex Calling and premises” set to “Legacy behavior”). Terminating—Identifies the trunk for inbound calls from premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has “Call Routing between Webex Calling and premises” set to “Legacy behavior”).
Outbound trunk	Outbound trunk may be presented in Originating and Terminating records. Originating—Identifies the trunk for outbound calls routed through a trunk (not a route group) to premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension). Terminating—Identifies the outbound trunk for calls to premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).
Route group	If present, this field's only reported in Originating records. Route group identifies the route group used for outbound calls routed through a route group to premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).
Direction	Whether the call is inbound or outbound. The possible values are: TERMINATING—Inbound ORIGINATING—Outbound
Call type	Type of call. Examples: SIP_MEETING—Integrated Audio for Webex Calling. A call in or call back to a Webex Meeting using a Webex Calling app or device. SIP_NATIONAL—An outgoing domestic call within the user's region. SIP_INTERNATIONAL—An outgoing call made to another region from the user's home region. SIP_SHORTCODE—Shortcode feature/service call. Short numbers are premium or free, depending on region and service. SIP_INBOUND—Inbound or Incoming call This type covers all inbound calls from PSTN or another external trunk. SIP_EMERGENCY—Emergency calls. For example, dialing 911 in the US. SIP_PREMIUM—Calls that use enhanced or extended Toll Premium Services, premium rate, or special rate number. Sometimes barred. SIP_ENTERPRISE—Inter or intra-location dialing within the same organization. SIP_TOLLFREE—Toll-free based arriving (incoming) calls. Freephone numbers. SIP_MOBILE—A mobile/cell call is when the user originated the call with their mobile number, or received the call when called on their mobile number. SIP_URI—Generic URI dialing Example: bob@company.com SIP_OPERATOR—Network operator services. Example: To start any call that requires an operator's assistance. UNKNOWN—Unable to determine the call type. ZTN—Zero touch meeting Whenever the PSTN calls are routed using a dial plan pattern, this causes a miscategorization of the call type. In such cases, it’s not considered as a PSTN call. Example: Using TEHO to route the call to the right country and then using the PSTN connection for the local cluster in that country.
Client type	The type of client that the user (creating this record) is using to make or receive the call. Examples: SIP—Calls that are made to or from a mobile phone using Webex Go or Calls from a non-Cisco client endpoint that joins through SIP. WXC_CLIENT—Webex Calling app WXC_THIRD_PARTY—Third-party device TEAMS_WXC_CLIENT—Webex App WXC_DEVICE—MPP desk phone devices WXC_SIP_GW—Local Gateway
Client Version	The version of the client that the user (of this CDR) is using to make or receive the call.
Sub client type	If the call is TO or FROM a mobile phone using Webex Go, the `Client type` display as SIP, and the `Sub client type` display as `MOBILE_NETWORK`.
OS type	The operating system that the app is running on, if available.
Device Mac	The MAC address of the device, if known.
Model	The device model type the user is using to make or receive the call. Examples: 8865-3PCC—Cisco IP Phone 8865 IOS—Cisco's SIP Gateway Cisco-Board 70—Cisco Webex Board series 70 ATA192-XX—Cisco ATA 192 Analog Telephone Adapter DBS-210-3PC—Cisco IP DECT Base Station 210 Series, and so on.
Answered	Indicates whether the particular call leg is answered or not. Examples: In a hunt group case, the agent who didn’t pick the call has Answered = FALSE. And the agent who picked the call has Answered = TRUE, UserType=HuntGroup. Calls answered by voicemail hasAnswered = TRUE, but User Type = VoicemailRetrieval
International country	The country of the dialed number. This field is only displayed for international calls.
Original reason	Call redirection reason for the original called number. Examples: Unconditional—Call Forward Always (CFA) service, Group night forwarding NoAnswer—The party wasn’t available to take the call. CF/busy or Voicemail/busy Deflection—Indication that a call is redirected. Possible causes are Blind transfer, Auto attendant transfer, Transfer out of a Call center and so on. TimeOfDay—Call scheduled period of automated redirection. CF/Selective, Group night forwarding UserBusy—DND enabled or the user willingly declined the call. CF/busy or Voicemail/busy FollowMe—Automated redirection to a personal redirecting service which could be Simultaneous Ringing, Sequential Ringing, Office Anywhere, or Remote Office CallQueue—A Call center call to an agent or a user (a member of the call queue) HuntGroup—A hunt-group-based call to an agent or a user (denotes a member of the hunt group). ExplicitIdxxx—Enterprise voice portal redirection to the user’s home voice portal. The “xxx” part is the digits collected from the caller, identifying the target mailbox (Extension or DN). ImplicitId—Indicates an enterprise voice portal redirection to the user’s home voice portal Unavailable—To a Voicemail (VM), when the user has no App or device. Unrecognized—Unable to determine the reason Unknown—Call Forward by phone with no reason
Related reason	Indicates a trigger that led to a change in the call presence. The trigger could be for this particular call or redirected through a different call. Examples: Deflection—Indication that a call is redirected. Possible causes could be Blind transfer, Auto-attendant transfer, Transfer out of a Call center, and so on. ConsultativeTransfer—While on a call, the call is transferred to another user by announcing it first. This means that the person is asked if they're interested in taking the call and then transferred. CallForwardSelective—Call Forward as per the defined schedule. It’s based on factors like a specific time, specific callers or to a VM. It always takes precedence over Call Forwarding. CallForwardAlways—Calls are unconditionally forwarded to a defined phone number or to a VM. CallForwardNoAnswer—The party wasn’t available to take the call. CallForwardBusy—The user willingly declined the call, or the user's DND is active which redirected the call to a defined phone number or voice mail. CallForwardNotReachable—Hunt group redirection for an agent who is Not Reachable CallRetrieve—The user triggered the call retrieve option to pick up a call that is parked. CallRecording—The User initiated the call recording service that triggered Start, Pause, Resume, or Stop recording options. DirectedCallPickup—Indicates that this user belonged to a call pickup group who answered the call or answered when another member of the call pickup group in a location is busy. Executive—The user is configured using the Executive/Executive assistant service who is allowed to handle calls on someone else's behalf. Also known as Boss-admin ExecutiveAssistantInitiateCall—The user configured as an Executive assistant who placed or initiated the call on someone else’s (Boss admin's) behalf. ExecutiveAssistantDivert—The user is configured as an Executive assistant who had call forwarding enabled to a defined phone number ExecutiveForward—The Executive (Boss-admin) had a call forward setting enabled to a defined number. This call is triggered when an ExecutiveAssistant didn’t pick a call. ExecutiveAssistantCallPush—The user configured as an Executive assistant who received a call and pushed that call out (using #63) to the Executive’s (Boss-admin's) number Remote Office—Indicates the call made to reach the remote location of the user. RoutePoint—Indicates an incoming and queued call to an agent. (For the incoming calls to the route point) SequentialRing—Indicates that this user is in the list of phone numbers, which are alerted sequentially upon receiving an incoming call that matches a set of criteria. SimultaneousRingPersonal—Indicates that this user is in the list of multiple destinations that are to ring simultaneously when any calls are received on their phone number. (The first destination to be answered is connected). CCMonitoringBI—The indication that a Call Queue supervisor invoked silent monitoring. CallQueue—A call center call to an agent or a user (denotes a member of the call queue) HuntGroup—A hunt group-based call to an agent or a user (denotes a member of the hunt group). CallPickup—The user is part of a pickup group or pickup attempted by this user against a ringing call for a different user or extension CalllPark—An ongoing call is parked, assigned with a parked number (It's not the user’s phone number). CallParkRetrieve—Callpark retrieval attempt by the user, either for a different extension or against the user’s own extension Deflection—Indication that a call is redirected. Possible causes could be Auto attendant transfer, Transfer out of a call-center, user’s app/device redirection and so on. FaxDeposit—Indicates that a Fax is deposited to the Fax service. PushNotificationRetrieval—Push notification feature usage indication. Means that a push notification is sent to wake up the client and get ready to receive a call. BargeIn—Indicates the user barged-in to someone else’s call. VoiceXMLScriptTermination—Route Point feature usage indication AnywhereLocation—Indicates call origination towards the single number reach (Office Anywhere) location. AnywherePortal—Indicates call origination towards the “user” identified by the single number reach (Office Anywhere) portal. Unrecognized—Unable to determine the reason
Redirect reason	Call Redirection Reason for the redirecting number. Examples: Unconditional—Call Forward Always (CFA) service NoAnswer—The party isn’t available to take the call. CF/busy or Voicemail/busy Deflection—Indication that a call is redirected. Possible causes could be Blind transfer, Auto attendant transfer, Transfer out of a Call center and so on. TimeOfDay—Call scheduled period of automated redirection. CF/Selective UserBusy—DND enabled or a user willingly declined the call. CF/busy or Voicemail/busy FollowMe—Automated redirection to a personal redirecting service which could be Simultaneous Ringing, Sequential Ringing, Office Anywhere, or Remote Office CallQueue—A Call center call to an agent or a user (a member of the call queue) HuntGroup—A hunt-group-based call to an agent or a user (denotes a member of the hunt group). ExplicitIdxxx—Enterprise voice portal redirection to the user’s home voice portal. The “xxx” parts are the digits collected from the caller, identifying the target mailbox (Extension or DN). ImplicitId—Indicates an enterprise voice portal redirection to the user’s home voice portal Unavailable—To a Voicemail, when the user has no App or device. Unrecognized—Unable to determine the reason Unknown—Call Forward by phone with no reason
Site main number	The main number for the user's site where the call is made or received.
Site timezone	Default setting—Displays the Site/Location's time zone offset value between a particular time zone and UTC in minutes. If the calling timezone is modified from Control Hub, then it displays the particular User/Service calling timezone offset value.
User type	The type of user (user or workspace) that made or received the call. Examples: AutomatedAttendantVideo—Automated Attendant Video IVR group service BroadworksAnywhere – Single number reach (Office anywhere) service. VoiceMailRetrieval—Voice Mail group service HuntGroup—A hunt group-based service GroupPaging—one-way call or group page made for target users User—The direct user who made or received the call. LocalGateway—A local gateway-based user who made or received the call. VoiceMailGroup—shared voicemail or inbound fax box for users CallCenterStandard—A call queue-based service VoiceXML—Call added back to the Route Point queue after script termination RoutePoint—Route Point call to an agent (for incoming call to the route point) Place—A workspace-based user who made or received the call. Anchor—Webex Calling user number made or received is integrated with Webex Contact Center. An "anchor" is created to facilitate the call routing flow for WxC <->WxCC. VirtuaLline—Call made or received by a virtual line user using the Multi-line option in Webex Calling
Call ID	SIP Call ID used to identify the call. You can share the Call ID with Cisco TAC to help them pinpoint a call if necessary.
Local SessionID	The Session ID comprises a Universally Unique Identifier (UUID) for each user-agent participating in a call. It can be used for end-to-end tracking of a SIP session in IP-based multimedia communication systems in compliance with RFC 7206 and draft-ietf-insipid-session-id-15. Each call consists of four UUIDs known as Local Session ID, Remote Session ID, Final Local Session ID, and Final Remote Session ID. The Local SessionID is generated from the Originating user agent. The Remote SessionID is generated from the Terminating user agent. The Final Local Session ID is the value of the Local SessionID at the end of the call. The Final Remote Session ID is the Remote Session ID at the end of the call. The existing Local and Remote Session ID fields provide the initial session ID values, whereas the Final Local and Remote Session IDs bring a more complete picture of the call. These session IDs act as a global call identifier and helps with tracking even when midcall transfer or other feature interaction occurs that involves Webex Calling and Remote call control, such as Unified CM using a Local Gateway.
Remote SessionID
Final Local Session ID
Final Remote Session ID
User UUID	A unique identifier for the user associated with the call. This is a unique identifier across Cisco products.
Org UUID	A unique identifier for the organization that called. This is a unique identifier across Cisco.
Report ID	A unique ID for this particular record. This can be used when processing records to aid in deduplication.
Department ID	A unique identifier for the user's department name.
Site UUID	A unique identifier for the site associated with the call. It's unique across Cisco products.
Releasing party	Indicates which party released the call first. The possible values are: Local—Used when the local user has released the call first. Remote—Used when the far-end party releases the call first. Unknown—Used when the call has partial information or is unable to gather enough information about the party who released the call. It could be because of situations like force lock or because of a session audit failure.
Redirecting number	When the call has been redirected one or more times, this field reports the last redirecting number. It helps to identify who last redirected the call. It only applies to call scenarios such as transfer, call forwarded calls, simultaneous rings and so on.
Transfer related call ID	Transfer-related call ID is used as a call identifier of the other call leg that's involved in the transfer. You can share this ID with Cisco TAC to help them pinpoint parties who are involved during a call transfer.
Dialed digits	The keypad digits as dialed by the user, before pre-translations. As a result, this field reports multiple call dial possibilities, such as: Feature access codes (FACs) are used for invoking features, such as Last Number Redial or a Call Return. An extension that got dialed and a misdialed keypad digit from a device or app. When a user must dial an outside access code (for example, 9+) before dialing a number, this access code is also reported, and the digits dialed thereafter. When pre-translations have no effect, the dialed digits field contains the same data as the called number field. This field is only used for originating (outgoing) Calls and isn’t available for terminating (incoming) Calls.
Authorization code	The authorization code admin created for a location or site for users to use. It's collected by the Account/Authorization Codes or Enhanced Outgoing Calling Plan services.
Call transfer time	Indicates the time at which the call transfer service is invoked during the call. The invocation time is shown using the UTC/GMT time zone.
The user number	Represents the E.164 number of the user generating a CDR. If the user has no number assigned to them, then their extension is displayed instead.
Local call ID	A unique identifier that’s used to correlate CDRs and call legs with each other. This ID is used with: Remote call ID—To identify the remote CDR of a call leg. Transfer related call ID—To identify the call transferred leg.
Remote call ID	A unique identifier that’s used to correlate CDRs and call legs with each other. This ID is used with `Local call ID` to identity the local CDR of a call leg.
Network call ID	A unique identifier that shows if other CDRs are in the same call leg. Two CDRs belong in the same call leg if they have the same `Network call ID`.
Related call ID	Call identifier of a different call that is created by this call because of a service activation. The value is the same as the `Local call ID` field of the related call. You can use this field to correlate multiple call legs connected through other services.
Call outcome	Identifies whether the call is set up or disconnected normally. Possible values are: Success—Call is routed and disconnected successfully. Includes `Normal`, `UserBusy`, and `NoAnswer` scenarios. Failure—Call failed with an internal or external error. Refusal—Call is rejected because of call block or timeout. You can find more information in the Call outcome reason field.
Call outcome reason	Additional information about the Call outcome is returned. Possible reasons are: Success Normal—Call is completed successfully. UserBusy—Call is a success, but the user is busy. NoAnswer—Call is a success, but the user didn't answer. Refusal CallRejected—The call recipient didn’t want to receive the call and rejected the call. UnassignedNumber—The dialed number isn't assigned to any user or service. SIP408—Request timed out because couldn’t find the user in time. InternalRequestTimeout—Request timed out as the service couldn’t fulfill the request due to an unexpected condition. Q850102ServerTimeout—Recovery on timer expiry/server timed out NoUserResponse—No response from any end-user device/client NoAnswerFromUser—No answer from the user. SIP480—Callee or called party is currently unavailable. SIP487—Request is terminated by bye or cancel. TemporarilyUnavailable—User is temporarily unavailable. AdminCallBlock—Call attempt is rejected by an upstream intermediary machine, process or human. UserCallBlock—Call attempt from a client is rejected or blocked by the user. Unreachable—Unable to route the call to the desired destination. Failure DestinationOutOfOrder—Service request failed as the destination can’t be reached or the interface to the destination isn’t functioning correctly. SIP501—Invalid method and can’t identify the request method. SIP503—Service is temporarily unavailable so can’t process the request. ProtocolError—Unknown or unimplemented release code. SIP606—Some aspect of the session description wasn't acceptable. NoRouteToDestination—No route available to the destination Internal—Failed because of internal Webex Calling reasons.
Answer indicator	When a call is answered, this indicator identifies if the call is answered at a post-redirected location (such as voicemail or a call forward destination) rather than at the called service or user's phone number. Possible values are: Yes No Yes-PostRedirection
Ring duration	The length of ringing before the call is answered or timed out, in seconds.
Release time	Call finish time in UTC.
Report time	The time of report creation, in UTC.
PSTN vendor name	Displays the vendor’s name from whom the PSTN service is purchased for the respective country.
PSTN Legal Entity	Displays the regulated business entity registered for providing PSTN service in that particular country. The field is exclusively for Cisco Calling Plans. The regulated entity name in region and across regions can be different.
PSTN Vendor Org ID	Displays the Cisco Calling plan's org UUID. It’s unique across different regions
PSTN Provider ID	Represents an immutable Cisco defined UUID attribute for a PSTN provider, which uniquely identifies the entity that has provided PSTN in that country.

Final local and remote session ID example:

Call transfer with consultation:

Alice calls Bob.
Bob answers the call.
Bob then does a consult transfer to Carol.
Alice and Carol talk.

The following table shows how the local and final session IDs for Alice, Bob, and Carol differ (in bold) when a call transfer happens.

Detailed call history record (CDR)	Local SessionID	Remote SessionID	Final localsessionID	Final remote sessionID
Alice Originating	X	Y	X	W
Bob Terminating	Y	X	W	X
Bob Originating	Z	W	X	W
Carol Terminating	W	Z	W	X

Answer indicator with multiple redirections example:

Alice calls Bob.
Bob enabled a Call Forward Always option to Carol’s number.
Carol enabled a Call Forward Busy option to Dave’s number.
Dave finally attends the call.
Alice and Dave talk.

The following table shows what the record looks like for the given example:

Detailed call records example for Yes-Postredirection field.

The original called party here is Bob. But, as the call is answered elsewhere as both Bob and Carol had redirections, their Terminating detailed call history records have Answer Indicator = Yes-Postredirection.

Point-to-Point call:

Alice calls Bob.
Bob answers the call.
Either party ends the call.

Webex Calling generates two CDR data. The following table explains the CDR field names and data representations (CDR1, CDR2)

CDR field names	Alice ↔ Bob call leg
	CDR1	CDR2
Direction	`ORIGINATING`	`TERMINATING`
Answered	`TRUE`	`TRUE`
Calling number	+12814659802	+442030577002
Called number	+12814659802	+442030577002
Dialed digits	77002	NA
User	Alice	Bob
Calling line ID	NA	Alice
Called line ID	Bob	NA
Called ID	SSE064225663310323-826219063@10.71.100.219	BW064226180310323-1351546003@10.21.1.45
User type	User	User
Correlation ID	9d52512d-0e59-4cb6-9de6-bda7d5b1185e	9d52512d-0e59-4cb6-9de6-bda7d5b1185e
Local SessionID	b6230eee00105000a000e069ba481bcd	d0bcbad800105000a000e069ba481ba6
Remote SessionID	d0bcbad800105000a000e069ba481ba6	b6230eee00105000a000e069ba481bcd

Alice’s Originating record (CDR1) would be User = Alice, Called line ID = Bob.
Bob’s Terminating record (CDR2) would be User = Bob, Calling line ID = Alice.
Correlation ID remains the same for both Alice and Bob.
Alice’s Local Session ID = Bob’s Remote Session ID AND
Bob’s Local Session ID = Alice’s Remote Session ID.

Webex Calling generates Originating CDR with Alice's UUID in the Local Session ID field and Bob's UUID in the Remote Session ID field. Webex Calling generates Terminating CDR with Bob's UUID in the Local Session ID field and Alice's UUID in the Remote Session ID field.

PSTN call to a Webex Calling user:

Alice calls Bob. (Alice is the PSTN caller and Bob is a Webex Calling user).
Bob answers the call.
Either party ends the call.

Webex Calling generates only one CDR record for Bob (CDR1=Terminating).

Alice = PSTN Caller (Originating) don’t have any CDR entries.

CDR field names	No CDRs created for Alice PSTN caller	CDR 1 for Bob Webex Calling registered user
Direction	-	`TERMINATING`
Answered	-	`TRUE`
Calling number	-	+91638076xxxx
Called number	-	+1346298xxxx
Dialed digits	-	NA
User	-	NA
Calling line ID	-	NA
Called line ID	-	NA
Called ID	-	BW101135692160523343591672@10.155.7.148
User type	-	User
Related reason	-	NA
Redirect reason	-	NA
Redirecting number	-	NA
Correlation ID	-	e156cd56-f3c9-4455-bea6-174ac975cfec
Local SessionID	-	0816529e00105000a0000242be17dcaa
Remote SessionID	-	NA

Blind Transfer Call:

Blind or unattended transfer allows you to transfer calls to an alternate extension or phone number without waiting for an answer or confirming the availability of the receiving party.

Alice calls Bob.
Bob blind transfers the call to Carol. Alice goes on hold.
Carol answers the call.
Bob clears down.
Alice and Carol talk and either party ends the call.

Webex Calling generates four CDR records. The table below explains the CDR field names and data representations (CDR1 to CDR4)

CDR field names	Alice ↔ Bob call leg		Alice ↔ Carol call leg (post blind transfer)
	CDR1	CDR2	CDR3	CDR4
Direction	`ORIGINATING`	`TERMINATING`	`ORIGINATING`	`TERMINATING`
Answered	`TRUE`	`TRUE`	`TRUE`	`TRUE`
Calling number	+12814659802	+12814659802	+12814659802	+12814659802
Called number	+442030577002	+442030577002	+35391111632	+35391111632
Dialed digits	77002	NA	11632	NA
User	Alice	Bob	Bob	Carol
Calling line ID	NA	Alice	NA	Alice
Called line ID	Bob	NA	Carol	NA
Call ID	SSE06265895710052371 1826737@10.21.0.147	BW062659522100523 2103886723@10.21.1.45	BW06265952210052 32103886723@10.21.1.45	BW062855359100523- 1346020832@10.21.1.45
User type	User	User	User	User
Related reason	NA	Deflection	Deflection	NA
Redirect reason	NA	NA	Deflection	Deflection
Redirecting number	NA	NA	+442030577002	+442030577002
Transfer related call ID	NA	417887153:0A	417887153:0	NA
Correlation ID	3631b2a8-a7ba- 414b-8737-46dd30289cd6	3631b2a8-a7ba-414b- 8737-46dd30289cd6	3631b2a8-a7ba-414b- 8737-46dd30289cd6	3631b2a8-a7ba-414b -8737-46dd30289cd6
Local SessionID	fb8ed91e00105000a 000e069ba481bcd	2247175900105000a 000e069ba481ba6	fb8ed91e00105000a 000e069ba481bcd	e54d9c6300105000a 000c4c603f1c9e8
Remote SessionID	2247175900105000a0 00e069ba481ba6	fb8ed91e00105000a 000e069ba481bcd	e54d9c6300105000a 000c4c603f1c9e8	fb8ed91e00105000a 000e069ba481bcd

Redirecting number = Bob’s number who did the blind transfer (CDR3, CDR4).
Related reason = Deflection on CDR2. CDR3 indicates that it’s a blind transfer.
The transfer related Call ID provides the call identifier of the other call involved in the transfer, populated only on CDR2 and CDR3.
Correlation ID remains the same for all four CDR call legs (CDR1 through CDR4).
Call ID for CDR2 and CDR3 is unique.
For Alice ↔ Bob call leg, Alice’s Local Session ID = Bob’s Remote Session ID. Bob’s Local Session ID = Alice’s Remote Session ID.
Post blind transfer, Alice’s Local Session ID is retained and propagates to Alice ↔ Carol’s call leg. Alice’s Local Session ID = Carol’s Remote Session ID.

Call Park and Retrieval:

Alice called Bob and talked.
Bob parks the call to Carol’s extension and hangs up.
Carol Unparks the call using the Unpark option or by dialing the FAC *88 <extension where the call got parked> and retrieves the call.
Alice and Carol talk and either party ends the call.

Webex Calling generates four CDR records. The table below explains the CDR field names and data representations (CDR1 to CDR4)

CDR field names	Alice ↔ Bob call leg		Bob parking the call	Carol unpark / retrieving parked call
	CDR1	CDR2	CDR3	CDR4
Direction	`ORIGINATING`	`TERMINATING`	`ORIGINATING`	`ORIGINATING`
Answered	`TRUE`	`TRUE`	`FALSE`	`TRUE`
Calling number	+12814659802	+12814659802	+442030577002	+35391111632
Called number	+442030577002	+442030577002	*6811632	*8811632
Dialed number	7702	NA	*6811632	*8811632
User	Alice	Bob	Bob	Carol
Calling line ID	NA	Alice	NA	NA
Called line ID	Bob	NA	NA	NA
Call ID	SSE114440280110523-750048880@10.21.0.147	BW114441007110523-418027819@10.21.1.45	SSE114910189110523-234181851@10.23.0.4	SSE114942533110523-1051117950@10.23.0.4
User type	User	User	User	User
Related reason	NA	NA	`CallPark`	`CallParkRetrieve`
Redirect reason	NA	NA	NA	NA
Redirecting number	NA	NA	NA	NA
Transfer related call ID	NA	NA	NA	NA
Correlation ID	6a7156c8-fe9a-41bf- 8790-73cdf58c5f95	6a7156c8-fe9a-41bf- 8790-73cdf58c5f95	a6ccd315-99ad-42f7- 88d7-01a7f4a40699	1a4be593-5329-47ce- 9972-367a7c5452fd
Local Seccion ID	6313d03900105000a 000e069ba481bcd	b7f18c4a00105000 a000e069ba481ba6	b7f18c4a00105000 a000e069ba481ba6	323ebde800105000 a000c4c603f1c9e8
Remote Session ID	b7f18c4a00105000a 000e069ba481ba6	6313d03900105000a 000e069ba481bcd	NA	6313d03900105000a 000e069ba481bcd

Related reason = CallPark on CDR3 indicates that Bob did a CallPark.
Related reason = CallParkRetrieve on CDR4 indicates that Carol did the Unpark or CallParkretrieval.
Answered indicator = FALSE for CDR3 parked leg. Answered indicator = TRUE for rest of the call legs.
The correlation ID remains the same for Alice ↔ Bob. Bob parking the call and Carol unparking would have a different correlation ID.
For Alice ↔ Bob. Alice’s Local Session ID = Bob’s Remote Session ID. Bob’s Local Session ID = Alice’s Remote Session ID.
When Bob parks the call to Carol’s extension, only an ORIGINATING CDR3 is created that retains Bob’s Local Session ID, Remote Session ID = NA.
By the time Carol Unparks the call, Alice’s Local Session ID is retained and propagates to Alice ↔ Carol's call leg. Alice’s Local Session ID = Carol’s Remote Session ID.

Call with multiple redirection flows:

Alice calls Bob. Bob has Call forward Busy enabled to Carol.
Carol has Call forward always enabled to Dave.
Dave picked up the call, Alice & Dave talked and either party ends the call.

Webex Calling generates six CDR records. The following table explains the CDR field names and data representations (CDR1 to CDR6).

Call with multiple redirection flows table in Calling Detailed Call History report.

The calling number always conveys the actual calling party, and it’s not modified by any redirections.
CDR3, CDR4 (CallForwardBusy), Redirecting number = Bob’s number. Related reason=CallForwardBusy and Redirect reason=UserBusy.
CDR5, CDR6 (CallForwardAlways), Redirecting number = Carol’s number. Related reason=CallForwardAlways and Redirect reason=Unconditional.
For Alice ↔ Bob call leg, Alice’s Local Session ID = Bob’s Remote Session ID. Bob’s Local Session ID = Alice’s Remote Session ID.
For Bob ↔ Carol’s (CallForwardBusy) and Carol ↔ Dave’s (CallForwardAlways), Local Session ID and Remote Session ID from Alice’s call leg are retained and propagated.
For the final call leg from Alice ↔ Dave, Alice’s Local Session ID = Daves’s Remote Session ID. Dave’s Local Session ID = Alice’s Remote Session ID.

Call Timeline

Alice takes about 20 seconds to call Bob.
Bob places Alice on Hold and blind transfers the call to Charlie which takes about 3 seconds before Charlie answers the transferred call.
Bob clears down and Alice ends the call with Charlie which takes about 23 seconds.

Based on the preceding case, the overall call length is about 46 seconds.

For reference, the spreadsheet captures the Blind Transfer Call Details:

Blind transfer call details spreadsheet example

Some records report special functionality. For example, records tagged with relatedReason=PushNotificationRetrieval indicates that a push notification is sent to wake up the client and get ready to receive a call.

Customer Experience reports

Queue stats

This report provides details of call queues that are set up in your organization. You can use this report to see the number of incoming calls that are in call queues and the status of these calls.

Column name	Description
Call Queue	Name of the call queue.
Location	Location assigned to the call queue.
Phone NO.	A phone number assigned to the call queue.
Extension	Extension number assigned to the call queue.
Total Hold Time	Total time that calls are placed on hold by agents.
Avg Hold Time	Average time that calls are placed on hold by agents.
Total Talk Time	Total time that agents are actively talking on calls.
Avg Talk Time	Average time that agents are actively talking on calls.
Total Handle Time	Total time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Avg Handle Time	Average time that agents spent handling calls.
Total Wait Time	Total time that callers spent waiting for the next available agent to answer the call.
Avg Wait Time	Average time that callers spent waiting for the next available agent to answer the call.
Answered Calls	Number of calls answered by agents.
% Answered Calls	Percentage of calls answered by agents.
Abandoned Calls	Number of calls where the caller hung up or left a message before an agent became available.
% Abandoned Calls	Percentage of calls where the caller hung up or left a message before an agent became available.
Avg Abandoned Time	Average time where callers hung up or left a message before an agent became available.
Total Abandoned Time	Time where callers hung up or left a message before an agent became available.
Total Calls	Total number of incoming calls.
Calls Overflowed	Number of calls that overflowed because the queue limit is met.
Calls Timed Out	Number of calls that timed out because the wait time exceeded the maximum limit.
Calls Transferred	Number of calls that are transferred out of the queue.
Avg No. of Agents Assigned	Average number of agents assigned to call queues.
Avg No. of Agents Handling Calls	Average number of agents that actively handled calls.

Queue agent stats

This report provides details of all agents who are assigned to call queues in your organization. You can use this report to see which agent gets the most calls and information about their calling stats.

Column name	Description
Agent Name/Workspace Name	Name of the agent or workspace.
Call Queue	Name of the call queue.
Location	Location assigned to the call queue.
Total Answered Calls	Number of calls that are presented to the agent and answered by them.
Bounced Calls	Number of calls that are presented to the agent but went unanswered.
Total Presented Calls	Number of inbound calls to the agent that are distributed by the call queue.
Total Talk Time	Total time that an agent spent actively talking on calls.
Avg Talk Time	Average time that an agent spent actively talking on calls.
Total Hold Time	Total time that an agent put calls on hold.
Avg Hold Time	Average time that an agent put calls on hold.
Total Handle Time	Total time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Avg Handle Time	Average time that an agent spent handling calls.

Devices reports

Rooms and Desks Detail

Use this report to see details of every device in your organization and its uses. The Total Hours Used column, shows the total usage of the device over the selected date range. Such information helps you to find under-utilized devices. You can also find out which devices have been offline by checking the Last Seen Date column.

The information in this report is the same as what you can find in the Analytics dashboard.

Column Name	Description
Device ID	Unique identifier internal for administrators.
Device Type	Device model.
Assigned To	A name of the place or user this device is assigned to. If this field is blank, then the device is deleted from your organization.
Tags	Shows tags assigned to the device on the Control Hub Devices page.
IP Address	Last known IP address of when the device is online.
Mac Address	Media Access Control address of the device.
Latest Known Status	Device online status from the last 24 hours.
Total Hours Used	Total usage over the selected date range
Calls	The number of hours the device is used for a call over the selected date range.
Local Display Wired	The number of hours the device is used for a wired local display over the selected date range.
Local Display Wireless	The number of hours the device is used for a wireless local display over the selected date range.
Whiteboarding	The number of hours the device is used for whiteboarding over the selected date range.
Digital Signage	The number of hours the device is used for digital signage over the selected date range.
USB Passthrough	The number of hours the device is used for USB passthrough over the selected date range.
First Seen	Shows when the device is added to the Control Hub for the first time.
Last Seen	Shows when the device is last online.
Delete Date	Shows when the device is deleted from Webex.

VIMT License Report

This report shows you the license usage for unique active Cisco devices and third-party SIP devices that use the Video Integration for Microsoft Teams (VIMT) in your organization. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you the data for each date of the report.

Column Name	Description
Webex Org ID	The unique ID of the Control Hub organization that the report belongs to.
Date	The calendar date for the recorded data. There’s one record per day.
Device 24 hours	The count of unique devices that used VIMT in the last 24 hours of the date.
Device last 30 days	The rolling count of unique devices that used VIMT in the last 30 days of the date.
Unique Devices Rolling 90 day average	The rolling average count of unique devices that used VIMT in the last 90 days of the date.

VIMT Usage Report

This report provides details about calls where Cisco devices and third-party SIP devices are used Video Integration for Microsoft Teams (VIMT) to join Microsoft Teams meetings.

Column Name	Description
Teams Conference ID	The unique ID of the Microsoft Teams meeting.
Device Name	The name of the device used to join the Microsoft Teams meeting.
Device URL	The URL associated with the device.
Device Join Time	The time (in UTC+0) when the device joined the Microsoft Teams meeting using VIMT.
Device Disconnect Time	The time when the device disconnected from the Microsoft Teams meeting.
Device SIP URI	The Session Initiation Protocol (SIP) address associated with the device.
Teams Tenant ID	The unique ID of the user in the Microsoft Teams client.
Date device joined call	The date that the device is used to join the Microsoft Teams meeting using VIMT.

Device power consumption report

This report provides details of the energy consumption of Cisco devices and phones. You can use this report to see which devices are using up a lot of energy, and with that information, change modes accordingly to save on energy costs.

This report includes data for the following measurable devices and phones:

Desk Portfolio (excluding DX 70)
Board Portfolio (excluding Spark Board 55 and 70)
Room Kit and Room Kit Mini
Room Bar and Room Bar Pro
Quad Cam
Codec Plus, Codec Pro, Codec EQ
Room55S
Desk Phone 9800

Column name	Description
Device name	Name of the device.
Device type	Device model.
Location	Location assigned to the device.
Hours in Call mode	Number of hours (in two decimal points) the device spent in Call mode.
Power consumption in Call mode	How much energy the device consumed in watts while in Call mode.
Hours in Idle mode	Number of hours (in two decimal points) the device spent in Idle mode.
Power consumption in Idle mode	How much energy the device consumed in watts while in Idle mode.
Hours in Halfwake mode	Number of hours (in two decimal points) the device spent in Halfwake mode. This data doesn't apply to Desk phones.
Power consumption in Halfwake mode	How much energy the device consumed in watts while in Halfwake mode This data doesn't apply to Desk phones. .
Hours in Display Off mode	Number of hours (in two decimal points) the device spent in Display Off mode.
Power consumption in Display Off mode	How much energy the device consumed in watts while in Display Off mode.
Hours in Networked Standby mode	Number of hours (in two decimal points) the device spent in Networked Standby mode. This data doesn't apply to Desk phones.
Power consumption in Networked Standby mode	How much energy the device consumed in watts while in Networked Standby mode. This data doesn't apply to Desk phones.
Total power consumption	How much energy the device consumed in kilowatts while in all of the modes combined.
Hours in Deep Sleep mode	Number of hours (in two decimal points) the phone spent in Deep Sleep mode. This data only applies to Desk phones.
Power consumption in Deep Sleep mode	How much energy the phone consumed in watts while in Deep Sleep mode. This data only applies to Desk phones.

Organization onboarding and license reports

Onboarding User Activation and License Details Report

This report provices details about method of onboarding users in your organization and how licenses are assigned to them.

This report isn't available in Webex for Government organizations.

Column Name	Description
Name	The first and last name of the added user.
Email	The email address of the user.
Administrator Name	The first and last name of the administrator who added the user, if applicable.
Administrator Email	The email address of the administrator who added the user, if applicable.
Invite Sent (GMT)	The date and time that an invitation is sent to the user, if applicable.
Onboard Method	The method used to add the user to the Control Hub. Possible values are: API—User is added with an API. Manual—User is manually added in the Control Hub. CSV—User is added with a CSV file. Dirsync—User is added with Cisco Directory Connector. Convert—User is added with the claim process. Sideboard—User is added from the Webex App. Self_signup—User is added with the self sign-up process. BWKS_prov_API—User is added with the Webex for Broadworks provisioning API. People_API—User is added with the Webex People API. Site_conversion—User is added with the Site admin to the Control Hub update process. Org_license_template—User is added with the organization license template. Group_license_template—User is added with the organization group license template. External_admin_invite—User is added by an external admin in the organization. Other—User is added with other methods not described.
License Assign Method	The method used to assign the user the license. The methods are: Manually—An administrator assigned the license to the user manually. Auto—A license template assigned the license to the user automatically.
Licenses	The names of licenses assigned to the user.
License Assign Status	If the licenses are assigned to the user successfully or unsuccessfully.
Activation Status	The user’s activation status is shown as Activated if the user signs in to the Webex App for the first time. Users that haven't signed in to the Webex App show as Pending.
Activation Date	The date of when the user’s status changed to Active.
User ID	The unique ID of the user.
Administrator ID	The unique ID of the administrator who added the user.

Enterprise Agreement Report

Provides information about how many licenses are being used in a subscription. This report is only available if your organization has an active true forward eligible subscription.

Column Name	Description
Period	The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.
Date	The calendar date within the period.
Subscription ID	The unique ID of the subscription.
Product	The name of the product for the reported licenses.
Provisioned License Quantity	The total number of licenses provisioned for the subscription and product.
Allocated License Quantity	The number of licenses allocated to users at the reported date.
Consumption Quantity	This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change. This number is calculated as whichever product has the higher Provisioning License Quantity or Allocated License Quantity number in a subscription. For example, if a subscription with Webex Calling has 500 Allocated License Quantity, and Webex Meetings has 600 Allocated License Quantity, then the Consumption Quantity is 600 for that subscription.

Customize existing templates by reordering or removing columns to view the data that you want to focus on. For example, you can create customized Meetings Attendees reports that focus on participants in specific locations or specific operating systems, or customized Calling Quality reports that focus on audio or video media quality instead of both. Custom templates appear in their own section, and are tagged so that you can easily identify them.

Some templates can't be customized, and some columns are required for certain templates. You can choose which columns are required while customizing a template. The following image shows an example.

Each administrator can create up to 50 custom templates, and view only the custom templates that they created.

An external administrator, such as a partner administrator who manages a customer's organization in the Control Hub, cannot create new custom templates.

Create a custom template

You can create up to 50 custom templates and view only your custom templates. Other administrators can create their own set of up to 50 custom templates.

Custom templates aren't editable after they're created.

1	Sign in to Control Hub and go to Reports > Templates.
2	Click New custom template. A full-screen window appears. To exit this window, you can click Cancel or finish creating the custom template.
3	In the Template section, select which template you want to customize, enter the name for the custom template, and add a description.
4	In the Data section, select options: Filter data—Select the filters for which you want to show data. For example, if you select IS_SHARING = YES as a filter in the Meetings Details report, the report only shows data for the meetings where someone shared their screen. If you select Location = Toronto in the Call Queue Stats report, the report only shows data for the call queues based in Toronto. Customize columns—Select the columns you want to reorder in the customized template. Some templates have columns that can't be removed.
5	Click Save template.

Delete a custom template

When you delete a custom template, any automatic schedules for that template are also deleted. Previously generated report from that custom template is kept.

1	Sign in to Control Hub and go to Reports > Templates.
2	Click the More button next to the custom template that you want to delete.
3	Select Delete and then confirm your choice.

Generate a report

1	Sign in to Control Hub and go to Reports > Templates.
2	Click on a report template that you want to generate.
3	Click Generate report.
4	Choose to generate the report: Now—Select the date range on which you want to view the data. Daily—Select on which days you want to generate the report automatically. The report contains data for the previous day of what you select. Weekly—Select the day that you want to generate the report automatically every week. The report contains data for the last seven days starting from the day that you select. Monthly—Select the day that you want to generate the report automatically every month. The report contains data for the last 30 days starting from the day that you select.
5	Check the Notify me by email check box if you want an email of when the report is ready for you to download.
6	Depending on the schedule for the report, select Generate Report or Schedule Report.

Download a Report

Reports that you generate show up in the Report list tab. You can see when a report is ready to download under the Status column. Report statuses available are:

Processing—The report is generating the data for you to download.
Processed—The report has generated the data. You can start to prepare the report for download.
Preparing for download—You've selected to prepare the report so you can download it.
Ready for download—The report is ready for you to download at any time.
Incomplete—The report isn't processed correctly. Generate the report again to fix this status.

You can only have a maximum of 50 reports in this list. Future scheduled reports won't run until there are fewer than 50 reports.

1	Sign in to Control Hub and go to Reports > Report list.
2	Under Actions, click More next to the report you want to download, and then select Prepare for download. The status of report changes to Preparing for download.
3	Once the status of report changes to Ready for download, click More, and then select Download report.
4	Select Compressed file. The report starts to download.

Disable a scheduled report

You can disable a report if you want to pause the report from running automatically.

1	Sign in to Control Hub and go to Reports > Scheduled jobs.
2	Under Actions, click More, and then select Disable.

Delete a scheduled report

1	Sign in to Control Hub and go to Reports > Scheduled jobs.
2	Under Actions, click More, and then Delete.
3	Select Delete.

You can use classic reports to view comprehensive statistics for Webex Meetings, Webex Events (Classic), Webex Training, and Webex Support services in your organization. Monitor usage across services, attendance for events and sessions, and support activities so that you can determine how you can build a more efficient organization.

Learn more about these reports at this article.